Community resources
Community resources
Community resources
Jira Service Management
-
Hello, I'm trying to configure a dropdown-list, which has specific values depending on the user, who opens it. For this I am using the custom field "Database Picker" which uses a SQL query t...
-
Hi, I have a Classic Service Desk Project and I do not see the button to configure for a different Scheme for Notifications I have the free plan Do I need to change something in the projec...
- Question
- cloud
- jira-service-desk
-
...o it. I have created a small REST API and when i am trying to call the API i am getting an error saying as "Error response HTTP body:<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "h...
- Question
- cloud
- jira-service-desk
-
Hello Jira team, Maybe this is my stupid question :) I'm doing the integration with Jira by sending email to my instance(General Service Desk project) so that it will create a ticket automati...
- Question
- cloud
- jira-service-desk
-
i need to export activity history of issues for auditing purposes.
- Question
- cloud
- jira-service-desk
-
Hi! In our company, there are employees that don't have access to the Jira service desk, but, occasionally, we have to share customer emails with them when it pertains to their work. Is there ...
- Question
- cloud
- forward
- issue
- jira-service-desk
-
Good Evening, I am working on setting up a new Issue Type called New Business. I have created a few new fields that I wanted to be able to populate for tracking purposes. I have c...
- Question
- cloud
- jira-service-desk
- screen
- screen-scheme
-
We've been trying to import a single project from our backup instance to our dev instance. It seemed like it worked except that for some reason the Request type didn't get populated for any of our is...
-
Hi Team, I have linked Jira Service Desk with our IT support shared mailbox. But I am only receiving some of the emails in Jira I tried testing the email channel according to https://confluenc...
484 views 1 0 Deleted user August 13, 2020- Question
- cloud
- jira-service-desk
-
Hello! Hope everyone is safe and health! I'm looking for a way to insert users from a group field to a multiple user field. I'm trying to solve this with Scriptrunner Cloud, but I can't insert the ...
-
I created an automation that creates a new issue in my OS project when a media issue is transitioned to "In Use" in the DT project. It worked great, but I had a workflow issue in the DT project and s...
-
Hello Service Desk experts! We have an email address configured to accept requests into the Service Desk. How do I include these in reporting? I read that I could be able to configure an iss...
- Question
- cloud
- jira-service-desk
-
I really like the Detail view available when I am searching for tickets. It allows me to have a list of tickets in a sidebar while the ticket itself is displayed to the right of the sidebar. It allow...
- Question
- cloud
- jira-service-desk
-
Hey everyone, I'm not sure why this is happening, but we keep getting email loops in certain situations. It seems to be random who causes it, but as best as I can figure out, this is what is happenin...
- Question
- cloud
- jira-service-desk
-
We are a development agency and have a number of different clients who either host thier sites with us or are hosted externaly i.e. amazon AWS, Pantheon etc. Each client has their own S...
- Question
- cloud
- jira-service-desk
-
I have 2 service desk projects in different domains say abc.atlassian.com and xyz.atlassian.com, the requirement is to integrate tickets created in abc.atlassian.com (for component COMP1) to create n...
- Question
- cloud
- jira-service-desk
-
Hi, I am trying trying to create an alert in opsgenie using Logz.io integration https://api.eu.opsgenie.com/v1/json/logzio?apiKey=XXXX and JSON: { "alert_title": "my new alert", "alert_desc...
-
Hi there How we could change the settings for emails from JiraServiceDesk that they are displayed otherwise than standard? Now the email only display a single comment. How we're able to c...
- Question
- cloud
- jira-service-desk
-
Hi Service Desk Team, The WHY We try to automate some of our processes. Therefore it would be usefull for us to do a webhook with a custom payload after a service request got approved. The exp...
- Question
- jira-service-desk
-
A couple of days ago I updated my MX records (moved my email to O365). The email is working in general -> but I haven't received any emails from Service Desk since the move. I'm guessing a block ...
- Question
- cloud
- jira-service-desk
-
I just wanted to confirm that Automation for Jira - Server is work on the cloud base?
- Question
- cloud
- jira-service-desk
-
For one user only I can't manage access to product because there is no product ion the list and a beautifull error message instead... How can I resolve it without Technical support.???
- Question
- access
- cloud
- jira-service-desk
- user
-
Hi, I have created Department & Sub-Department as cascading field. Also configured the field configuration to set Department & Sub-Department as mandatory. On the create and edit form, vali...
-
I'm not very familiar with Jira, but I am attempting to make a "form" in our internal servicedesk asking simple yes/no questions in regards to GDPR. The questions are unfortunately somewhat le...
-
We use Jira SD Cloud Service and are currently running 1 SD Project for Software Customer Support. We would like to Start another SD Project for general customer support. These 2 projects come from ...
- Question
- cloud
- jira-service-desk
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Friday | ||
| Thursday | ||
| Thursday | ||
| Tuesday |