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Community resources
Jira Service Management
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Hello, i have a big problem by exporting my working time. In Jira it is shown in minutes and in the export file it is another format - always minutes x60. Example: working time 30 minutes -> ex...
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Hi Community Because of how we are set up currently, we have a open customer portal without the need for registration on the customers part. Mostly this works fine. But now I need a request type wit...
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Hi, we installed Jira Service Desk server version. Connected it with Confluence articles and the search works fine when logged in. But, we need to give users access to search articles for...
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In our company, Confluence is used as a collaboration platform among different departments and Jira Service Management by the IT department as a help desk ticketing system. Many people were giv...
- Question
- cloud
- jira-service-management
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Estou tentando adicionar uma nova transiĆ§Ć£o da "Em aprovaĆ§Ć£o" para "Aguardando Cliente" mas aparece o erro abaixo. Preciso de ajuda. I'm trying to add a new transition from "In approval" to "Waiting...
- Question
- cloud
- jira-service-management
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Hola, sabe alguien, como puedo modificar el contenido de las notificaciones?, solo encuentro los esquemas y decidir el evento y destinatario, pero no como editar el contenido, deseo personalizarlo &...
- Question
- jira-service-desk
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We are having hard times upgrading our Jira Core/Software/Service Desk from 7.13.1 to any later LTS. We are on Starter license. Is it possible to pay Atlassian team to help us on the matter?
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Hello, I have an organization set up in JSD because employees need to view other employees requests. The issue with setting up the organization is that employees can cancel other employees requests...
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Hello, I exported ticket using "Export - Export Excel CVS (current fields)" feature but i have problem converting as Date "created" and "resolved" field. When i import this CVS into Excel, i see ...
- Question
- cloud
- jira-service-management
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In a cloud instance the software licenses has been renewed, from standard to premium. If I go to Jira Settings - Products I find Jira Software is not enable, so it's logic that people with Jira Sofw...
- Question
- cloud
- jira-service-management
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Hi, How do I create proper SLAs on the Next-Gen project? since there is no issue type option on this type of project.
- Question
- cloud
- jira-service-management
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Hi, I have created a ticket in JSM project A and the automation rule clones the same ticket in JIRA software Project B. While creating the ticket in JSM Project A, i am linki...
8,266 views 6 0 Deleted user December 28, 2020- Question
- cloud
- jira-service-management
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why when creating a new service management project, the latter systematically inherits all existing customers !! How to resolve this problĆØm ? tks
- Question
- cloud
- jira-service-management
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Hi, We have several hundred organizations in our customer list in Jira. But we can't go further then page 5 on the buttom of the customer page. On page 5 we have only get to the ...
1,382 views 3 1 Deleted user December 28, 2020 -
Hello all, when someone load the Jira Desk page, for example to open a new ticket. The page hang in a loading page. The only way to go on is to refresh the page. Could anyone kindly support us to i...
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Excuse me, I am new in Jira. I want to set language from English to Chinese in Jira Software. In personal settings page, it says "Configure your language settings in your profile settings page...
- Question
- jira-software
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My team internally uses JIRA S/W Datacenter and I'm checking adapting Jira Service Management(Service Desk). Currently, there are only a few agent and a few cusotmers so I am consider...
- Question
- cloud
- jira-service-management
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...msText": "hi", "Receivers": "97812xxxxxxx, 97812xxxxxxxx,ā¦", "SenderId": "22000", IsUnicode: true, IsFlash: false, UDH: "" "CheckId": "",} The problem is that in the web service of the SMS sender s...
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Hi, I would like to use jira service desk like email support tool. My typical situation is that I receive email from my customer and jira create new ticket. Then I usually reply to this customer ema...
- Question
- cloud
- jira-service-management
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Hello! Some questions about resolutions and ratings in JSM. Customers will be automatically asked to rate a support everytime a resolution is set? So independent of the resolution type, customers w...
- Question
- cloud
- jira-service-management
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When raise a "Request a change" with "affected services" and status go to "AUTHORIZE", the Approvers field will be auto updated by "Automation for Jira". But I didn't find any automation rule for thi...
- Question
- cloud
- jira-service-management
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Hi there! As usual, I ran into an incomprehensible situation, I can not figure out whether it is possible to copy "Select List (cascading)" field through automation, because these fi...
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Hi! I'm trying to figure out the best way to make a JSM project and a Jira Software project work together smoothly. I'm searching for the proper way for help desk agents have developers fix bug re...
- Question
- cloud
- jira-service-management
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Today we are encountering problems with SLAs. It must stop when a ticket is closed. But in some tickets, it stopped, in other tickets, it is still counting regardless the tickets are closed. All tick...
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We have established Application Link between Jira Service Management (Cloud/free plan) and Jira v8.0.2 successfully following this article. https://confluence.atlassian.com/jiracoreserver/linking-i...
- Question
- application-link
- cloud
- jira-service-management
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