Community resources
Community resources
Jira Service Management
-
I'd like to create multiple levels of options to get to the request type. Can I create a group of request types within a group , instead of directly reaching the target "request types" after clickin...
-
Hi Guys, When will the Service Desk tickets disappear when the status changed to 'Closed'? Thanks!
-
My group supports 2 different business that share the same Active Directory. We have synched AD and Atlassian directories. (for the purpose of SAML) We have one project that all AD users can access...
-
Hello, We set up an automation rule so that when an issue is created we can assign it to one of our agents depending on a field that is indicated by the user. Pretty simple. After specifying the us...
-
I have created an automation and wanted to store my password in azure key vault and use it in my automation while using Send a Web request Component in JIRA Automation. Please suggest if it ...
-
How can I make sure the JIRA service desk ticket status remain visible in the support portal when I move it around JIRA help desk and updates the reporter with its progress? Currently, when a perso...
-
I recently integrated DataDog with OpsGenie to receive alerts when a monitor is triggered in the DataDog environment. The integration itself works perfectly, but I am having trouble with translating ...
-
Hi! How to remove (Resolve/Cancel/Escalate) buttons for regular users when they created their request?
-
I have OpsGenie iOS app in my iPhone and I also use an Apple Watch. I haven't installed the OpsGenie watchOS app. Alert notifications show up perfect on my watch and I can even hit the ack button the...
- Question
- opsgenie
-
Hallo everybody, ok, I've read some similar questions, but they were older and not exactly our use case. Our customers have to login to a 'dashboard' on the website. From there they can launch diff...
-
Greetings, another day and another puzzle, this time for a marketing guys. People come to my Help center from different places and create tickets. I want to be able to track some parameters such as ...
-
Hi OG Community! I am looking for thoughts from those of you using OG on how it might fit my needs. First let me state that I'm not totally unfamiliar with OG and in fact played with it a bit back in...
- Question
- opsgenie
-
Hello, I'm starting to work on Jira for my company. I would like to know if we can have a worklow according to a type of customers in a project Service Desk. If, yes how to do that. Thank you, G...
-
Hello, Right now I am using the Following products with Atlassian: Confluence, Jira Software and Jira service desk. I am interested on finding out where the data residency on Jira service D...
-
Hi, In Jira service desk, is it possible to view a collective report that represents data from all the projects? (Probably the Project name can be a user filter option) Ex report 1: N...
-
Hi We're using OpsGenie for our operations and I'd like to figure out a way on how to prevent de-duplicated alerts from re-appearing when the original is closed. So suppose I have an alias "alias-1...
-
Hi, I have created an Email channel adresse for our Jira SD project, so that email send to this @ are transformed into issue of that type : « Other tool problem ». But this re...
-
Is it possible to get the times shown on the 2 screenshots below in 24h mode. Quiet Hours Screen Schedule Screen Perhaps there are more screens, where i...
- Question
- opsgenie
-
Brand new server with external PSQL; UTF-8 set, en_US.UTF-8 set, ETC timezone set
-
I have a Service Desk project with 2 connected email accounts: the default Atlassian one and a gmail account. I can configure the Atlassian account to be the email request type for any...
-
Hello. I am fairly new to JSD and I cannot get the share button to show up for Agents unless that are a Jira Administrator. This is obviously not the best course of action, I don't need everyone to h...
-
Quisiera saber si es posible importar los datos que manejo actualmente en GLPI a Jira Service Desktop
-
Hi all, I am planning to deploy the production environment after the stage of testing. Could you advise me that could we deploy a test environment (remaining for further testing) and the production...
- Question
- clone
- install
- jira-service-desk-server
- production
- server
-
How to restrict the agent to do not use these below field or how to make this happen so that only admin created fields will be shown in form only
-
I recently installed Charts and Reports for Jira ServiceDesk and I was wondering if anyone knew if it's possible to filter my KPI by a field having a blank value? My use case is that we h...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 19 | |
| 12 | |
| 10 | |
| 10 | |
| 8 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| 3 hours ago | ||
| yesterday | ||
| Thursday | ||
| August 26, 2025 3:48 PM PDT |