Community resources
Community resources
Community resources
Jira Service Management
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Hi All, I've just experienced a concern whereby a request has come into the ServiceDesk and was closed by an Agent in a very quick timeframe. The customer ended up receiving a "issue created" notif...
- Question
- cloud
- jira-service-desk
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I am using the Web Link to link my ticket/issue to an external website. I would like to see this Link in the Queue listing - but i can't find this field when i try to customize the queue column. &nb...
- Question
- cloud
- jira-service-desk
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We would like to use the Questions Page to store various Q and A on our project. I have found that some users can see and others can not. Where is the permission to grant a...
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...bjectSchemaID "3" This is the error I get when running Invoke-RestMethod : {"errorMessages":["Unrecognized token 'Rooms': was expecting (JSON String, Number, Array, Object or token 'null', 'true' or 'f...
- Question
- cloud
- api
- insight
- jira-service-desk
- powershell
- +1 more tag...
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I successfully made an automation rule for when a sprint is completed then release a version. I also want to make an automation rule when the version is released a new sprint is created. Any help wou...
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I am working in an FDA Compliance environment. We want to build a Jira Service Desk (Cloud) request to replace a form that requires version control. Once the request template is built and live, is th...
- Question
- cloud
- jira-service-desk
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We just migrated our Jira service desk cloud to server. Our customer "Joe" created an issue by emailing our help desk and he got our agent's reply comment as an email. But when "Joe" replied back his...
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Hi Experts I'm new to JIRA SD and wanted to connect to an internal JIRA SD endpoint What's JIRA SD basic auth endpoint? I didn't find example on https://docs.atlassian.com/jira-servicedesk/R...
- Question
- jira-service-desk
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I can't seem to find a way to do this - but how do I 'reset' the notifications in a project to default? I tried deleting/recreating a project and that doesn't do it - so not sure if there's a global ...
- Question
- cloud
- jira-service-desk
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At the moment, when a customer receives an email from jira, if the action that cause the email to be sent was from an agent doing an update on the ticket, the customer gets an email from "Agent Name ...
- Question
- cloud
- jira-service-desk
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My Jira admin sent me a invite to edit service desk IT Tickets. Upon clicking on email creating a name and password I was greeted by a empty system dashboard. Clicking on projects shows nothing as we...
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I find myself in this scenario: I need to check whether current assignee = component lead during a specific transition. If my current assignee = component lead, then take some actions (...
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Afternoon, I have a strange issue. We have a single customer that cannot be assigned as a reporter. This customer can email our servicedesk and it will make a issue for them as a reporter...
1,434 views 7 0 Deleted user August 17, 2020- Question
- cloud
- jira-service-desk
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Everytime we receive a new issue from our clients, we do not receive any notifications in our emails, for that reason we need to check constantly ir our panel in order to see if there any new. ...
- Question
- cloud
- jira-service-desk
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Hi, A few months ago I asked a question about this error, they gave me a possible solution: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Cannot-install-service-desk-on-jira/qaq-p/...
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...etch public comments to begin with which would be easiest. Any tips?
- Question
- automation
- cloud
- jira-service-desk
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Hallo, When searching via Portal site : find help and services the search is limited to 3 results. (Confluence articles) Can we expand the search Confluence articles results? Jira Helpdesk (cloud)...
- Question
- cloud
- confluence
- jira-service-desk
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Hallo, is it possible to block the email address from changing by customers. We don t want generic addresses like hotline@company1.de or support@company2.de or other non-personal addresses in our s...
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We are working to upgrade to 4.5 and I'm wondering if we can use updatedBy() to build filters to show where a ticket was last updated by the Reporter. Or if I can use it in dashboards to show wh...
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I've created a Request Issue Type for Employee Offloading Request in our SD Portal. Can you please direct or guide me on how to automatically add a checklist form for the customer to fill out when lo...
- Question
- cloud
- jira-service-desk
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We assign out tickets manually to staff and are looking for an easy solution to highlight high-priority tickets to staff. Ideally by color-coding (red for example) the ticket information line. Is the...
- Question
- cloud
- jira-service-desk
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Dear all, I have a very specific problem with the notifications scheme in Jira Service Desk. There are almost 20 projects in Service Desk which use the same Notification Scheme. Suddently, one of ...
- Question
- cloud
- jira-service-desk
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Hi, Is there a way to pre-populate the users email address in the Jira Service Desk widget? Currently when users want to create an incident using the form, they have to enter their email addres...
- Question
- cloud
- jira-service-desk
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Hey there, I'm looking for a way to count something like this: >>for every unique value in "Domain of reporter", count how many issues have been created matching this JQL<< This is wit...
- Question
- jira-server
- jira-service-desk
- report
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We are using the Third Party addon ( Refined Theme ) for customer portal. In that we are calling the API and we are able to display all the fields we want but facing issues when we try to add Assign...
- Question
- customer-portal
- jira-service-desk
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