Jira Service Management

What are the basic prerequisites before making an OAUTH app public.

• Question
• cloud
• jira-service-management

We are happily using Jira for bug tracking, sprint planning and so forth. Currently I am evaluating Jira Service Desk. We have a key requirement that I cannot satisfy without help. If a customer cal...

• Question
• jira-service-desk-cloud
• jira-service-management

Is there a way to apply a filter for group picker custom field?  I'd like to add "Assignment group" for the inquiry ticket form.  I have many groups in Jira now and only the part of those...

• Question
• cloud
• jira-service-management

This may be the dumbest question you get today because I don't see how it's possible. But it's this: -If someone emails a question to our HR help desk - using the auto-generated email address - how ...

• Question
• cloud
• jira-service-management

  Hi, Somehow the site name I registered was not through.   The default site name is team-16074xxxxxxxx.atlassian.net. How can I change it to CompanyName.atlassian.net?

• Question
• cloud
• jira-service-management

Hi, I'm trying to search for issue "129", but the search bar does not find results. But there is an issue "SUP-129". Please see the screenshot: https://prnt.sc/vykvc6   Is this a bug?  ...

• Question
• cloud
• jira-service-management

We just started using JSM Cloud and are testing out the free version before going all in.  Our previous service desk solution had the option to sign in to the portal using our GSuite domain.&nbs...

• Question
• cloud
• jira-service-management

What's the best way to configure portal visibility to achieve the following: folks within our Atlassian site can view and submit tickets to all queues (e.g. internal IT help, external IT help) fol...

• Question
• cloud
• jira-service-management

Hi, I'm new to Jira, and I'm trying to set up a service desk and a self-searchable knowledge base. I am using both service management and confluence on cloud (currently using Confluence on trial as w...

• Question
• cloud
• jira-service-management

I created a custom field to approve a transition from a ticket request.  When I go to the workflow and try to config the approval process, I'm not seeing the custom field in the drop down list o...

• Question
• cloud
• jira-service-management

 I need to define a calendar so that issues created outside that define period will be assigned to a certain user (after hours support).

• Question
• jira-service-desk
• jira-service-desk-cloud
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• +1 more tag...

Thought someone might want to see it so posting the thwack article I put together to be able to unmanage or mute a node from an alert. Enjoy!! OpsGenie-Solarwinds-OEC-Connector-Python-Updates-Unman-...

• Question
• opsgenie

If a customer adds Request Participants, I want to remove the new request participants which also satisfy the condition of being service desk agents   For example, assume a request has th...

• Question
• cloud
• jira-service-management

I have had no issues with Jira SOS auto notifications until about a month ago - and they just stopped working.  I have read all the articles, tried all the resolutions that I am able to try on m...

• Question
• cloud
• jira-service-management

Is there actual PDF documentation or just web pages? If there is documentation, where can I download it?

• Question
• cloud
• opsgenie

Hi people! I want to try something but I couldn't do this, I don't know if it is possible: 1. Create "A" issue. 2. Few hours later is created "B" issue. 3. When create "B" issue is necessary lo...

• Question
• automation
• cloud
• issue-link
• jira-service-management
• search

Hello my learned friends, I would like to create a dashboard showing a Pie Chart for each of our "At risk" customers so that we can see at a glance for each of those customers where we are in terms ...

• Question
• cloud
• jira-service-management

Why is jira@<custom>.atlassian.net not working while support@ <custom> .atlassian.net is working? Some customers use the first one as that one is used when the customer receives...

• Question
• cloud
• jira-service-management

Hi,  We're in the process of adding customers to Jira after a company merger. It seems that when we add a new account to an Organization, an email is sent to the customer saying that they have...

• Question
• jira-service-management
• jira-service-management-server
• server

I have create and org and validated my domain but fail the DKIN validation when configuring the outgoing mail address through a personal domain in the notifications setup as part of project setting i...

• Question
• cloud
• jira-service-management

Hello, I have a production environment in Jira Service Desk and I want to create a staging environment that is a copy/clone of the production one. Could you please help me?

• Question
• jira-service-management
• jira-service-management-server
• server

Hi everyone, We are looking for a solution to handle huge Jira File attachments outside of Jira itself. Use case: Customers will get in touch with us and need to upload big log files for our suppor...

• Question
• attachment
• jira-service-management
• jira-service-management-server
• server

I am currently using Jira Service Desk and Confluence cloud services on the free tiers (we are a startup currently building out the KB). I was wondering whether it is actually possible to allow the ...

• Question
• cloud
• confluence
• jira-service-management

...  Is this true? Am I missing something? Is there any way to disallow addition of request participants in the customer portal, but allow it by mail?

• Question
• cloud
• jira-service-management

Hi all, I am really struggling with finding the reason of why my report is missing bunch of choices. Steps I take: 1) Go to Dashboards 2) Add Gadget 3) Add "Service project report" 4) Choos...

• Question
• cloud
• jira-service-management