Community resources
Community resources
Jira Service Management
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How to turn Off Administrator Access Login in service desk stand alone server. I have tried to modify jira-conf.properties file with line "jira.websudo.is.disabled = true" and JSD still ask to p...
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Hi I would like my customers to have the possibility to fill out a request and type in labels. I have created custom fields of the label type and this works fine when somebody who already has an acco...
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One of our clients requires an export of service desk tickets along with any commentary on those tickets (in the activity feed). We can easily export tickets to excel, but I have not been able to pul...
427 views 3 0 Deleted user September 11, 2020 -
Hi Team, ISSUE: I have set up SLA for "Time to Resolution" SLA and found that I am not able to getting the correct resolution Time. Even the issue gets resolved status, clock continues till i...
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Every time getting the transition of the issue and filtering the id and again updating is difficult. And also there are different transition names, so filtering is difficult from issue to issue.
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We are planning to configure Jira Service desk with Oracle Autonomous Database, where we need to pass the Wallet file in the conn string. There is no such option coming to pass the wallet file. Pleas...
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ライセンスの制限に達したため、メールアドレスにアクセスできません。が表示されてログインできない
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- jira-service-desk
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Hello, Wondering why my automation rule isnt being triggered. Below JQL means if its an Incident issuetype and the status is in Resolved and was changed to Resolved more than 7 days from tod...
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Just turned on Confluence knowledge base in Jira Service Desk and when using an article to resolve the ticket or even send as a response, the response is sent as a link to the article and not the act...
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Hi, I can't figure out why the component field doesn't show on issue view. If someone submits a request by email, a ticket is automatically created. When I open the ticket t...
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I need to set up an automation for a service desk (JIRA 7.13.5 and JSD 3.16.5) where the same condition/action chain has multiple triggers. At this time, my understanding is that I need to set up a ...
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Until recently, everything worked well - comments were created via email. Now this has stopped working. In Administration > System > Incoming Mail configured mail handler "Add a comment with th...
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How to remove the search bar in the widget (look at screenshot) and when you click on the widget icon, go directly to all possible requests? Can this be customized or is this search required?
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I am having issues when I attempt to login into our Confluence page. On my machine it shows I am logged in but does not show my profile in the top right (shown below) and does not pull anything up wh...
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I have two clients with issues getting access to place support tickets. This is what comes up when they try and access support. In Jira when I try to look at their profile I get the err...
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Hi, I've added an email to an existing Customer Organization. The user is unable to login to see his Support Ticket. > user, I mean customer. Not a user account in the system. FYI I can s...
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How to automatically generate a monthly report for a client, which should contain the following information about each ticket: 1) the Ticket reference number, 2) the Ticket title, 3) the Ticket se...
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Hi All, I'm very frustrated with Jira and the unintuitive nature of performing simple tasks. Earlier today I tried modifying a workflow (self help) that basically closes issues of a the self h...
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How to display the team field on the customer portal, so that tickets are assigned directly to the team concerned
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I am looking for a way to solve an issue regarding user permissions within an organization for multiple organizations. Is this possible? Example:Organization ABCD includes: Bob, Peter, Jane and Sal...
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How do I customize the portal's link? Please let me know
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Hello there, when we make a linked issue the attachment and text is being copied to the next project (from servicedesk to engineering) but I would like to also include the categorie. IT Serv...
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I`m looking for a feature/solution to create a intelligent and dynamic request form. I`m working on a new request type, where customers need to fill in a lot of information (custom fields) ...
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We have 2 persons where one gets a mail from support portal with a link that allows him to reply directly to customers. Both persons is added to a ticket as participants. The other person d...
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Hi Atlassian Community! I’m Charlotte, a product marketer for the Insight CMDB for Jira Service Desk. As many of you are probably aware, Atlassian purchased Mindville and our Insight Marketplace App ...
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