Community resources
Community resources
Community resources
Jira Service Management
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I am using a Jira webhook to automate some functionality when a user submits a new ticket, a part of this automation is replying to the ticket via a comment to inform the user work is being done, my ...
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I have been recreating my helpdesk rules in the new automation suite offered by Jira but I have been unable to find a working configuration to replicate one of those rules. My rule is designed...
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Hello, I am having a problem where my Jira Project Customer Portal URL is different than my Base URL configured in the admin settings. The Customer Portal URL is an IP Address & Server Port whil...
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The user doesnt see the "queues tab" and as the project admin, I assumed that they would be able to.
- Question
- cloud
- jira-service-management
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I have a client who tried to log a ticket. The error Unfortunately, you don't have permissions to create attachments came up. I checked our permission and it looks like attachments are enabled...
- Question
- cloud
- jira-service-management
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When I send an e-mail to my service desk, issue opened and I get an e-mail about it. If I click to link inside e-mail, I can access to issue. However the issue not seen anywhere, not in any queue. T...
- Question
- cloud
- jira-service-management
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Hey there, I wanted to enable the option for non-Service Desk team members to close their own tickets. I changed the permissions so that autors of a topic could close issues. However, nothing change...
- Question
- cloud
- jira-service-management
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How can I define the field length (characters and spaces) of a single- and multi-line text field in a form?
7,524 views 3 0 Deleted user November 13, 2020 -
Hi, we have the same SLA in some proyects, but in two of them it is not working as expected. The projects follow the same workflow and the query and conditions are exactly the same in all of them. We...
- Question
- cloud
- jira-service-management
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We have set up a service management for our agents, where when they send an email it automatically gets logged in as a ticket with the name of the email thread. Sometimes though, when a reply is m...
- Question
- cloud
- jira-service-management
- request
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From the Portal group, I deleted the General group which was included Submit a request or incident and Ask a question. How can I add them again to the Portal of Project? Now I can add only emai...
- Question
- cloud
- jira-service-management
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We want to give our users the possibility to comment a knowledge article visible on the Jira Service Management customer portal. Actually, the users can only answer with yes or no at the questi...
- Question
- cloud
- jira-service-management
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Hi, I can't find a way to automaticaly escalate tickets created by customers to opsgenie major incidents. I only can see option to do it manually by Create Major Incident button in issue view. I wou...
- Question
- cloud
- jira-service-management
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Hello, I would like to create projects in this format in Jira: * company `- Apps `- iOS `...
- Question
- cloud
- jira-service-management
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In our service desk we have 2 agents, completely setup the same. 1 receives mails , the other one does not. I noticed: User 1 & 2 are agents, user 3 is JiraMasterAdmin User 1 & 3(admi...
- Question
- cloud
- jira-service-management
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When a user is mentioned in a ticket @User, the notification email shows User1 mentioned you on SD-37 -------------------------- Hi [~accountid:*insert nonsense accountid*], &n...
- Question
- cloud
- jira-service-management
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Hi, For our use-case (enabling SSO through the Service Desk portal for users that don't have a product license), we are creating our customers accounts through API with a Batch that reads our ...
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Hello Support, 1. We are creating the support request from the JIRA API, which is integrated in the application 2. We got unknown email gets as a Reporter. 3. Unknown email is not provi...
- Question
- cloud
- jira-service-management
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When I click on link Opsgenie Marid Integration, I don't see anything on the Opsgenie screen. My Subcription plan is Enterprise. How can I do?
- Question
- opsgenie
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We have JSD and from Customer Portal we would like to allow the customer to be able to save the KB articles either as word or pdf. Any help on how to provide this would be appreciated.
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Hey Everyone, In an effort to find more unique ways to utilize Jira in our organization, I'd love to hear about your organizations most unique use cases! I like to think that my use case is pretty ...
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We would like to disable the customer portal that opens tickets, customers open tickets through our platform now and we no longer want this option.
- Question
- cloud
- jira-service-management
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We have several projects under our parent co, Company A, that seem to share portal personalization settings. We wanted to spin up a new Jira Service Desk project for a different Company as part of th...
- Question
- cloud
- jira-service-management
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Business Process Requestor creates a service request for a new company mobile device. This is a service request with approvals The requestors manager needs to approve the request before the new c...
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Hi ! I would like to be able to notify all my clients within the same organization when a new visible comment is added to a ticket. However I only have the option to choose between "Reporter" and "C...
- Question
- cloud
- jira-service-management
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