Community resources
Community resources
Community resources
Jira Service Management
-
I am integrating our Service Desk with an external system. The end user opens a case through the external system, the external system sends e-mail to the service desk to open a case. The send...
-
Hi Guys, When I put some color in the comment field it shows the code, 2 months ago it was correct. Is there a setting for this and has it been changed? My version of the JIRA server is 8.7.0. Can ...
- Question
- jira-server
- jira-service-desk-server
- server
-
I'm currently in the process of making Jira Service Desk the primary source of I.T. tickets in my company. So far I'm just setting everything up, haven't added any customers, creating test tickets be...
-
I've created a workflow that allows users to respond to "Resolved" tickets and have them reopen. The issue is in one of my projects (the others work fine), this reopens the ticket, sets the resolutio...
-
Hi In one of our Service Desk projects, it has been noticed that the "Notifications Off" on the issue page is set to be OFF for many our customers by default even though they have not set this. This ...
-
Hello, Background: My IT department supports our customers (our very own corporate office) with IT and ERP support. Our customers may submit a ticket and not realize the scope of work. A 30 m...
- Question
- jira-service-desk
- jira
- jira-server
- server
-
Hello, We have a problem to install on app Jira Server Desk: we had the application installed but it was uninstalled and we cannot install it, when I press install it throws the following error: &...
-
I need to assign issues according to the agent's workload, so the one who has less work to do is the one whom is going to be assigned to the incoming issue. Which add on do you recommed to do this? ...
-
I want to switch authentication apps (new phone) and when trying to disable my two factor authentication (to re-enable it on my new phone), I get the error as shown in the attached image. In my readi...
-
I went to activate the new Service Desk license and noticed the problem, it disappeared from the license part. I've tried to reinstall it several times, it always shows an error. See: https://youtu...
600 views 3 0 Deleted user August 24, 2020 -
How do we listen to certain action in the UI like when a certain button is clicked, or when someone types into a text box. Is it possible?
-
Hi Team, Is there any way to integrate whatsapp so that end users can create incidents directly from whatsapp like chatting with bot?
-
Hello, I am trying to import the class com.atlassian.servicedesk.api.feedback in a listener but I have this error message unable to resolve class com.atlassian.servicedesk.api.feedback  ...
-
Hi community! So, I'm having some trouble setting up my Help Center. First of all, I can't seem to remove the Demo-Desk from the Help Center page. Is there a way of having the different r...
-
Is allow anyone to sign up a global option for the portal or is it per project?
-
I have my business mail configuration integrated on my Service Desk and I have a rule that creates tasks on the queue when an email is sended to a specific mail account. What I want to know is if I ...
-
'ello When somebody mails a Service Desk request for the first time, Service Desk creates a Portal Customer. It defaults the customer name to the email address though, even thou the name is availabl...
-
Whenever I select Channels -> Widget and try to save the widget I get an error - "We can't save the widget right now. Try again in a little while." Can someone help me how to go around wi...
-
The notify REST API (POST /rest/api/3/issue/{issueIdOrKey}/notify) has a parameter that allows to restrict the recipients of a notification. restrict NotificationRecipientsRestrictions Restricts ...
-
The notify REST API (POST /rest/api/3/issue/{issueIdOrKey}/notify) has a filter in the recipients whether the notification should be sent to the issue's watchers.- watchers boolean Seems like thi...
-
I have selected Fix Version field in task type fields. Added it to all screens. But it is visible only in Jira, JSD just doesn't show it. It doesn't seem to be permission issue, because when i...
-
Greetings, i'm trying to send all data collected in JSR request form via email to Trello and Hubspot by using Automation feature. Everything works in Trello except those 2 fields: Reporter {{iss...
-
Hello! I would like to make a simple form as an "opinion poll" using the existing and already used Jira Helpdesk. It is possible here? Thanks in advance!
-
how to give permission to make a user to run rules please if someone can help
-
hello i am trying to add option to see all close + open tickets for one organizetion in one of the Gadgets in the dashboard. the line right now is: status in (Closed, Done, Escalated, "In ...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 17 | |
| 10 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 35m ago | ||
| 2 hours ago | ||
| 2 hours ago | ||
| 5 hours ago | ||
| 6 hours ago |