Jira Service Management

Hello,   I have two users in one project and I would just like these users to be able to see the tasks assigned to them and not all the others task from the project.   Could  ...

• Question
• jira-service-management
• jira-service-management-server
• server

I'm getting ready to deploy the Customer Portal into my internal helpdesk operation. It looks pretty basic now, but that's fine. I can't see the name of my requests. It looks like the request name i...

• Question
• cloud
• customer-portal
• jira-service-management

What size should an avatar for a project be ?

• Question
• avatar
• jira-service-management
• jira-service-management-server
• server

I have created a issue type that requires the Requestor to select an Approver.  This part seems to work fine and I can even get JSD to send the Approver a email notification.  The problem i...

• Question
• jira-service-management
• jira-service-management-server
• server

We like the simplicity of the Service Desk Widget. However, we're unable to use it, because it places itself over an existing chat button on our front page. We're unable to change the location of the...

• Question
• cloud
• jira-service-management

Do you have follow up questions from one of our lighting talks? Well you've come to the right place. In the coming months we'll be offering various lighting talks on the topic of Jira Service Managem...

• Question
• jira-service-desk
• jira-service-management

I want a reliable re-open report to track tickets that works in tandem with the automation rule:  When a customer comments on a closed request → then reopen the request So far we have been usi...

• Question
• cloud
• jira-service-management

I'm new to Jira and am currently working on setting up our change management workflow. I see we have an approver and CAB field available but I am struggling to understand how to update the list of ap...

• Question
• cloud
• jira-service-management

Update! The High Velocity Badge Contest concluded on December 31. Thanks for participating! Look for more opportunities to earn badges related to Jira Service Management near Team 2021 (formerly Summ...

• Article
• badge-challenge
• jira-service-management

Working on setting up Jira for my org... We want to set up the GSuite but aren't ready for it to email everyone accounts. Which it looks like it does? Is there a way for it not to email? Or am I mis...

• Question
• cloud
• jira-service-management

A few weeks ago, i have createad a automation rule to set a specific approver in my tasks. This change should only be applied to one single project, but something went wrong and it was appl...

• Question
• cloud
• jira-service-management

Hi Is it possible to have "No one" selected when creating a new request via the customer web portal ?   Thanks Thomas

• Question
• cloud
• jira-service-management

I would have some more information from the customer, but i don't add fields to widget. What fields I can use to "Customer request form"?     

• Question
• cloud
• jira-service-management

Hi, Is it possible to force time registration in Next-Gen projects? So that Agent couldn't close the issue if he didn't log any time? Regards, A

• Question
• cloud
• jira-service-management

We have an integration that is changing the status of an Incident to Completed, but isn't setting the Resolution field. Resolution field is normally chosen in the Resolve Issue Screen. Unfortunately,...

• Question
• cloud
• jira-service-management

Hi, I was wondering what is the best way to install Jira SD alongside Jira Software that we already have. This article suggests installing Jira SD as a Jira Software plugin  - https://confluen...

• Question
• install
• jira-service-management
• jira-service-management-server
• jira-software
• server

Hello! I’m back again with some more helpful tips on working with Insight. This will be a three part series that covers what data should go into Insight, how it should be structured, and how to keep ...

• Article
• insight
• atlassian-marketplace
• jira
• jira-cloud
• jira-server
• +1 more tag...

Hi everybody for our customer, it is not possible to see his requests. She got the error "Beim Ladenist ein Problem aufgetreten. Bitte aktualisieren und erneut versuchen". (see attached screenshot) ...

• Question
• cloud
• jira-service-desk

Hello, I hope someone can answer this question. How can I see name of the issue type in the filters? I can only see the issue type icon but not the name. Thanks.

• Question
• cloud
• jira-service-management

I have googled and was advised to check the Jira watch - batches options in Settings > Manage Apps, but I do not see that option anywhere. Appreciate some help.   Thanks

• Question
• cloud
• jira-service-management

Having a project´s Queues as the main matrix data, I am trying to create different reports but whenever I want to grab different series of the matrix I can´t. The only options are "created" and "reso...

• Question
• cloud
• jira-service-management

I would like to have the knowledge base active but I don't want it displaying on this page when its active. I just want it to make suggestions as customers make a ticket and hard code a link in the t...

• Question
• cloud
• jira-service-management

Is there a way to determine, with jira for automation or some other tool, what week number and day of the week a date and time field is in?  For example, if I have: November 16, 2020 I want to...

• Question
• addon-com.codebarrel.addons.automation
• automation
• cloud
• jira-service-management

I have noticed that in  'Report a maintenance issue' type When i transition the issue to 'Done'  A pop-up opens with the resoilution, How can I configure the same thing in other requ...

• Question
• cloud
• jira-service-management

I somewhat inherited a Jira setup. As per the attached, you'll see that in this rule, if an issue is opened with certain employee types and locations, it will assign it to me (as a test.) But I have ...

• Question
• cloud
• jira-service-management