Jira Service Management

Hi there, I've been tasked with putting our risk assessment template form (previously completed by filtering an Excel document) into Jira. I thought that the best way to do this would be to create ...

• Question
• cloud
• jira-service-management

We are looking to use the widget. This will be entirely internal facing only, and we know the account id and email of every user. Is it possible to append this information into the <script> ta...

• Question
• cloud
• jira-service-management
• widget

Sorry if this has already been asked before but is there a way to automate adding customers to a Project? I saw similar posts but most of them differed in some way. I'm standing up a new Service Des...

• Question
• cloud
• jira-service-management

We are using the free trial of Service Desk as of yesterday.  As a site Adin, I sent invite to a team member.  He received the invitation link in his email but is unable to use his email ad...

• Question
• cloud
• jira-service-management

We can add emails under the cc list for the email notifications received for request when a comment is added or replying via email.   Can the contact not added to jira service desk comment to ...

• Question
• cloud
• jira-service-management

Hallo everybody! What I'm trying with Automation:   WHEN a Value Changed (I add a second component) THEN add a definied Person (Mark) to a User Picker (Multi)     But: The '...

• Question
• cloud
• jira-service-management

I would like to use a smart value to find out whether a request was raised through the customer portal, through JIRA, or via mail. Is there a smart value for this, or some other way of doing this? I ...

• Question
• cloud
• jira-service-management

i deployed the jira software and i haven't got the field requirements. i don't understand why? someone could explian me why?

• Question
• cloud
• jira-service-management

Hi All,   I came across a warning on our JIRA SD Cloud page about the update of the issue view. Is there anyone knowing when it will be complete? Some of the functions like issue linking does ...

• Question
• cloud
• jira-service-management

I have a data portal which i can setup CCPA and GDPR cookie consent requirements on but have a feature which allows our customers and employees to be redirected to jira portal for service management ...

• Question
• atl-rvw
• cloud
• jira-service-management

How can I change decimal separator from "." (dot) to "," (comma)?

• Question
• configuration
• jira-service-management
• jira-service-management-server
• separator
• server

Good morning gentlemens, i created a custom field based on double cascade list and maked it mandatory and putted it on the standard Ticket page. When i try to use it o the Portal, the double cascade...

• Question
• cloud
• jira-service-management

Ls,   We have the servicedesk incl. portal set up to receive direct e-mails, by users and non-users. Currently we are having an issue with old users (deactivated due to license), still active ...

• Question
• cloud
• jira-cloud
• jira-service-management

After installing the app, when I try to enter the Grids tab, I got the error below:   Can you assist?   Thanks, Lina

• Question
• cloud
• jira-service-management

We recently migrated from Server to DataCenter and this migration removed the "Last updated by" field. I assume it was related to some free-of-charge plugin which does not have DC support. What are...

• Question
• jira-service-management
• jira-service-management-server
• server

I can't share the panel with my organization or team, I get this error, error 400 in console

• Question
• cloud
• jira-service-management

I'm currently working on setting up a support project for a company web site. I like some of the features of the IT Service Management project template, mainly the Operations functions. Where I have...

• Question
• cloud
• jira-service-management

Hey there,   As the title suggest, i am trying to import comments into an issue of JIRA service desk project with the project details as per listed in the .json code. All other project info ge...

• Question
• cloud
• import
• jira-service-management
• jira-software-cloud
• json

I was trying to place a table inside of the description once a ticket is created. I went to the configure screen and tried to get this done  I would like to click create, Once the box comes up...

• Question
• cloud
• jira-service-desk
• jira-service-management

Hello,  We have JSD Cloud, and I have setup our workflows and transitions steps accordingly.  We have also setup email triggers to transition the status' of the tickets via email responses...

• Question
• cloud
• jira-service-management

I have found how to do this using validation, but only on the cloud version.  I am looking for guidance on the server version for Jira Service Manager.

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• server

Hi all, I'm considering using Jira Service Management for my company's IT Service Desk. As a product overall it's amazing but I'm looking at how I'll roll it out and I don't see any way to let my e...

• Question
• jira-service-desk-cloud
• jira-service-management
• sso

Hi, can someone help me - I'm trying to figure out the "adding participants from CC field" feature. Our global configuration is: Can customers create their own accounts? Yes, by signing up or sendi...

• Question
• cloud
• jira-service-management

I found this associated article https://confluence.atlassian.com/adminjiraserver/associating-priorities-with-projects-939514001.html However, It does not seem as if we have the "Priority Sche...

• Question
• cloud
• jira-service-management

Hi everyone,  I would like to know if there is any possibility to add custom fields on the customer's request recap screen? (see screenshot attached) For example, I would like to display ...

• Question
• cloud
• jira-service-management