Community resources
Community resources
Community resources
Jira Service Management
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Hi, When I add a mail group in the request participant field, users in this group cannot access these tasks. is there any way to change this? in this group are 16 people and its very uncomfortable t...
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We are working on the workflows for our Change Requests. We have a field called 'Change Type' (Standard, Normal, Emergency) For Standard changes we want to require a Template be selected ...
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Hi, This (or maybe from last) week there seems to be a problem with automatic refresching fields in a filter result on an dashboard after editing a filed on an issue screen. Anything anyone else ha...
- Question
- cloud
- jira-service-management
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Hi there, We are trying to use the APIs /rest/servicedeskapi/servicedesk/{serviceDeskId}/attachTemporaryFile and the servicedeskapi/request/{issueIdOrKey}/attachment. We get the ...
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Hi, Im new to Jira Service Desk so go gentle on me. :) I have setup an Organisation with non-licensed portal customers. I've created a space and content in Confluence which I've linked to the ...
- Question
- cloud
- jira-service-management
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I am configuring many projects on Service Desk, I would like show the requests to customer after the quality tests. I don't know how to organize this projects to: 1. customers view only requests tha...
- Question
- cloud
- jira-service-management
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We are moving away from jira service desk but to stop request's coming in we need to be able to either disable the function to do this or hide it from the portal. i know we can hide the request types...
- Question
- cloud
- jira-service-management
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Customer cannot access the portal and getting the error as specified in below screenshot. Also, when I checked the project, customer permission is ok. Also, please find the project role, wh...
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I was showing our HR department their help desk to be. Given that HR deals with all sorts of legal matters, they would like to download issues to PDF's. When we looked at the export possibilities the...
- Question
- cloud
- jira-service-management
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Hi, I just created an organization and manually added all our users so they will share their request (default) and be able to see all other requests, too. We already have a lot of existing requests...
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How to send an automated comment, at issue creation, without impacting SLAs? Automation sends an "issue-created auto-reply" comment to provide "self-service" information to the customer while they w...
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Hello again! I hope you’re keen to learn more about Insight. Following on from my previous article where I shared some advice on how to decide what should go into Insight, I’m back to discuss how to ...
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the board of the project is dismiss for unknow reason JIRA server v7.4.2
- Question
- jira-service-desk
- jira-service-management
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Hi, we wanted to connect our Microsoft 365 Email server to the atlassian system to have our personal mail address as the sender address for jira service management answers. After setting all D...
- Question
- cloud
- jira-service-management
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If an individual has created many automation rules across many projects and then leaves your organisation and you need to remove their user account. When you remove this user, what happens to the Aut...
- Question
- automation
- cloud
- jira-service-management
- owner
- rule
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I'm looking to for information on approvals. We have several managers that don't need access to Jira except for approving a request. Would these managers need a license or can they approve requests a...
- Question
- cloud
- jira-service-management
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Hi, I am trying to help setup our companies Customer Support. The majority of our emails come through our support group email. However it's a group email and I don't have the password for that email...
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I have a project that receives only email service tickets. The Jira email address is generated by a second email box that is outside of Jira that are customers email to. They are unaware of Jira. The...
- Question
- cloud
- jira-service-management
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Hi, Due to my automation and workflow settings, every time a customer replys a request from email (add a new comment to the issue), the issue status changes to "Waiting for support". But then a new...
- Question
- cloud
- jira-service-management
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My project is currently using the Chat for JIRA Service Desk Cloud app and I am looking to build a report based on the data collected using this app. If an issue is created from the chat this informa...
- Question
- app
- cloud
- jira-service-management
- report
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Hello, I'm having a problem with an automation. Everything was OK and the automation worked fine. Then, I changed the actor from "Jira automation" to "user who triggered the event". Please see: htt...
- Question
- cloud
- jira-service-management
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Hi, I have a question between icinga and opsgenie. I'm using binary icinga2opsgenie on my icinga integration. When I have a CRITICAL state, an alert is generated and sent on opsgenie -> All is o...
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I have a customer that is part of an organization but they have left that company and I would like to remove them from having access but I don't want their tickets they submitted to be lost and to st...
- Question
- cloud
- jira-service-management
- organization
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Hi, I'm having a hard time to find the issues (requests) that has new comments from customers. With automations, when an issue is in status Waiting customer and the customer replys, automatically ch...
- Question
- cloud
- jira-service-management
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Hi All, There is any way to add pictures to form? I have a field called Serial No and very often the customer is not able to find the location of serial no. I want to add a photo of the prod...
- Question
- cloud
- jira-service-management
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| Subject | Author | Posted |
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