Community resources
Community resources
Community resources
Jira Service Management
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Check out this short video to learn how to manage problems in Jira Service Management: You can learn more about Jira Service Management here.
- Article
- new-to-jsm
- jira-service-management
- video
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Check out this short video to learn how Incident Response works in JSM: Watch the next video in this series - How do I manage problems in Jira Service Management? And learn more about Jira ...
- Article
- new-to-jsm
- jira-service-management
- video
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Check out this short video to learn how to set up the Incident Management features in JSM: Watch the next video in this series - How does Incident Response work in Jira Service Management? ...
- Article
- new-to-jsm
- jira-service-management
- video
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Check out this short video to learn how Change Management works JSM: Watch the next video in this series - How do I set up the Incident Management Features in JSM? And learn more about Jira...
- Article
- new-to-jsm
- jira-service-management
- video
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Check out this short video to learn how to manage requests in JSM: Watch the next video in this series - How does Change Management work in JSM? And learn more about Jira Service Manag...
- Article
- new-to-jsm
- jira-service-management
- video
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Hi, I need to analyze ticket timing outside Jira, using BI tools to generate interactive dashboards. Is there a way to export the resolution time used for SLA check or a timestamp that indicates wh...
- Question
- cloud
- jira-service-management
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Greetings @Jason Fingerhut (and anyone else with thoughts on this matter), I was just reading your recent comments on JSDSERVER-1476 , and I have a small tangent I hope y...
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In the Legacy Automation, we can set a rule with "When: A linked issue is transitioned" trigger, but unfortunately I'm unable to do it in new Automation module any ideas how to do it with the new aut...
- Question
- cloud
- jira-service-management
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Hi, Our organization provides software support to a number of separate customers in Jira Service Desk. Currently, for all of our customers, we require that a user create an individual account to be ...
- Question
- cloud
- jira-service-management
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I am trying to run a test import into my Jira Service Desk (Cloud) via JSON. I get an error on invalid Project Type. I can Manually create a Service project, but I need to migrate f...
- Question
- cloud
- jira-service-management
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Basically, Jira Service Desk lacks a lot of basic functionality from the customer portal being poor to the responses to reporters not including the thread of the email. Some might say, well there's ...
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We are creating a help desk for HR. They will be the agents handling their own tickets. I am creating a rule that says, essentially, if a new employee is being onboarded and he or she is fulltime, ro...
- Question
- cloud
- jira-service-management
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I am trying to configure the available fields for each request type when I click the Create button in the agent view. When I click on the Configure Fields drop-down I get two columns of fields with c...
- Question
- cloud
- jira-service-management
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I'd like to set up an alert or a mechanism to highlight to JIRA Jira Service Management agents that Jira Service Management Mail Handler status has received a Failed status message. Curr...
- Question
- cloud
- jira-service-management
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I have a request type with a custom field (customfield_12401) (type Select field Single select) and then a scriptrunner issue picker field (customfield_14700). Customfield_12401 is filled in the iss...
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Hi there, I'm working on a active workflow created from scratch and I would like to set transitions 'Close' and 'Cancel' so that they can be available on the customer portal. But the option ...
- Question
- cloud
- jira-service-management
- workflow
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When we reply to an email posted ticket, our customer can post another answer directly from that email. The problem is that, sometimes, we can't see this answers on Jira. We setted as email t...
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I need to close related issues from Jira Service Management when a sprint is closed in Jira Software. How to do it? As i did now and it doesn't work (see screenshot).
- Question
- cloud
- jira-service-management
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We use Contact Form 7 and all the settings are correct. I tried sending it to a different mail and it works fine. What can be the problem here?
- Question
- cloud
- jira-service-management
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I have created a new classic project in Jira Cloud and need to know how to limit the status (or columns) available to just those in the board. these are the dropdowns that allow me to move the jira t...
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Hi Experts As we all know ticket search is not good in JIRA ServiceDesk Customer portal - right now if we specifically provide issue number with key(IT-123) - it searches while it doesn't if we only...
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I can't find the supported browsers for Jira Service Management (Cloud). I am assuming it is the same as Confluence (which I managed to find https://confluence.atlassian.com/cloud/supported-brow...
- Question
- cloud
- jira-service-management
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Hello, I'm trying to integrate JIRA Service Desk and JIRA Software (two different URLs) Can this be done? Should I install use a thrid party app from marketplace for this? If so which app will get th...
- Question
- cloud
- jira-service-management
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Hello, I have two users in one project and I would just like these users to be able to see the tasks assigned to them and not all the others task from the project. Could ...
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I'm getting ready to deploy the Customer Portal into my internal helpdesk operation. It looks pretty basic now, but that's fine. I can't see the name of my requests. It looks like the request name i...
- Question
- cloud
- customer-portal
- jira-service-management
Related collections
Atlassian Community Events
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| May 29, 2025 11:41 AM PDT | ||
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| February 28, 2025 8:07 AM PST |