Community resources
Community resources
Community resources
Jira Service Management
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When we try to paste a screen shot or attach a document to a ticket we are getting a message that the screen shot failed to load and given the option to retry or delete. Anyone else having this issue...
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Hi! Is anyone else experiencing issues when trying to attach image files to tickets? Nothing fancy, just small jpg or png's. A coworker said they were experiencing an issue and sure enough, I can rep...
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Here are fields for the "Support" issue type: When I'm editing the request types in Service Desk and trying to add a field I don't see the fields from the screenshot up above (marked red). Why ...
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I want to send notifications to different external users for different issues created under one project in JIRA
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If you create a new Knowledge Base article from a Jira Service Desk ticket, is there a way to get the fields from the ticket automatically into the Confluence page template?
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I have created two different request type, I want email notification should go to the different assignee based on request type.
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Is it possible to raise a request in Jira for another company and get the communication of that ticket in our Service Desk?
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Hi Does anyone know if there is a plan to discontinue basic auth on SMTP? I thought OAUTH2 was being introduced but someone said to me that there are no changes to SMTP Basic Auth. What ...
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Hi All, in some cases we are having an issue receiving the client emails (we don't receive client's email), while instead the client can receive our emails as normal. I'm providing two job reference...
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how to make Request type wise email notification
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how to make assignee field visible while raising issue.
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I've uploaded the .jar for Ukrainian language, chose it in the Customers Portal but there's still no translation going on. What may be the problem? Here's the screenshots: Judging from this the...
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Hi, When the INGRESSCOOKIE expires before the JSESSIONID we get a blanc page when we visit Jira / Jira Service Desk. We did set our JSESSIONID and INGRESSCOOKIE timeouts to 10h. When a user logs in...
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When I am trying to retrieve some data using the JQL statement, the queues in the project shows an error (Internal Server Error). Can anyone help me what I need to do with it?
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I created an Atlassian account for my business but I used my name for a testing reason and I configured it, but now I need to change the site name, I need some support with that. For exa...
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Do any one know how to back date issue in jira service desk?
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Is there a way to add share with option while the customer is filling the information regarding the issue he is creating? Let's say: The customer fills the request and before pressing submit decides ...
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Hi everyone, thanks in advance! We receive customer support questions for our apps through email, and most of the time there's no issue. However, our apps are listed on the Shopify marketplace, and ...
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Hi, I am leveraging the new Project Automation in Jira Service Desk Cloud, and ran into a problem when configuring the HTML email reply template. There is a smart value that allows me to do ...
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555 views 1 0 Deleted user August 25, 2020 -
How can I make Attachments visible to Customers at View Issue screen (Customer Portal)? Our customers can upload attachments when they are creating new requests but they can't see them when viewing ...
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Jira Server 8.11 I have a user who is in the jira-servicedesk-user group. He is able to edit project settings and edit automations for the service desk. However, when he tries to do an "Alert User" ...
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Is there any keyword # that can be used to resolve or close ticket?
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For some reason I'm not getting push notifications on the mobile app? I'd like a notification when new tickets are raised and when responses are made. I get the email after a few minutes but I thoug...
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