Jira Service Management

Hi,   I am trying to create a 'Dashboard', it's a 'Two dimensional filter statistics', based on labels. I have the following issue. We apply more than one label per incident. From some reaso...

• Question
• cloud
• jira-service-management

Here's an example - I have 100 customers in project ABCD.  I create a new project and it's now WXYZ. I want Jsmith and Bsmith to access Both projects within their customer portal (They see bo...

• Question
• cloud
• jira-service-management

How do I change the text in the email reply to customers? Currently the text reads: Just confirming that we got your request. We're on it. I want to change this.

• Question
• cloud
• jira-service-desk
• jira-service-management

Hello, we have setup a Service Desk (or Service Management as recently renamed) with incoming E-mails being opened as tickets. In general the setup works fine. However we recently added the E-Mail ...

• Question
• email
• jira-service-management
• notification

Hello, I am trying to make some Custom reports and struggling to have the desired results. We have one Project in Service desk, and we have created Organizations for each client we have. We are fil...

• Question
• cloud
• jira-service-management

Após a atualização vejo que tenho duas automações que apresentaram problema. Um o texto vem errado "Esta item requer sua atenção. " e não consigo mais achar onde alterar.   Outra é um alerta ...

• Question
• cloud
• jira-service-management

Hi, I'm trying to enable ITSM template for Jira Service Desk (Service Management) according to: https://community.atlassian.com/t5/Jira-Service-Management-articles/UPDATE-The-Early-Access-ITSM-...

• Question
• atl-rvw
• cloud
• jira-service-management

Hi. I wondered if this scenario is possible:  Official governmental departments use twitter to send tweets about roadwork, accidents in traffic etc. We are a responsible for public transpont i...

• Question
• jira-service-management
• opsgenie
• twitter

Hello!  I created a Service Project and set up and added the configured screen. I also configured the issue. Here I added an addition tab where I added some advanced custom fields.  ...

• Question
• cloud
• jira-service-management

Hello! We have Jira Servicedesk (Server Edition, version. 4.5.4 with 3 agents and we have troubles with request creation via e-mail. Personal 'Other' e-mail channel was configured. I deleted this&n...

• Question
• jira-service-desk-server
• jira-service-management-server
• server

http://joxi.ru/52awlQ0UkgBOor

• Question
• cloud
• jira-service-management

I am trying to change the description of my newly created portal groups. However, I do not find anywhere an "Edit" button for the description - or similar functionality. How can this then be done? ...

• Question
• cloud
• jira-service-management

I would like to transfer a number of incidences generated(in jira) from one project to any other; is it needed any permission for that? is there any jira guide about how to do it or anybody knows if ...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

When creating user facing articles that have a lot of information and images, we use the "Expand" macro.  This is a great macro as it condenses the articles down extremely well so the customer ...

• Question
• jira-service-desk
• cloud
• confluence
• confluence-cloud
• expand
• +1 more tag...

Help. Many cards Haven't comments section. How can i enable the comments???

• Question
• comment
• jira-service-desk
• jira-service-management

Hi, One of the customer is unable to access the customer portal for viewing/raising new tickets. Earlier he used to raise issues and monitor them but recently he couldn't access the customer portal....

• Question
• cloud
• jira-service-management

Hi, Wondering if Jira SD has functionality to create and track child Incidents in case of issues with widespread impact. Appreciate any inputs on this. Thanks, Mrinal

• Question
• cloud
• jira-service-management

Can i edit the "Thank" Page after a customer create a ticket?? Because i don´t want that a user can go Back to the Help Center. 

• Question
• cloud
• jira-service-management

We're setting up several help desks (HR, IT, etc.) The default email address that appears to be autogenerated works fine.  But the default email address goes to a name that includes the project...

• Question
• cloud
• jira-service-management

As there is no ability to import tested project changes into a production environment, what is the recommended development and change control process for Jira Cloud? Repeating the build steps perf...

• Question
• cloud
• jira-service-management

My customer reported that the invitation EMAIL was not received and I cannot find how to resend for him, can you let me know how to do it?

• Question
• cloud
• jira-service-management

Hi,  We've recently deployed JSM Cloud for our organisation, and we're having issues with email notifications on issue events. Permissions/Notifications Schemes and user profile settings have a...

• Question
• cloud
• jira-service-management
• notification

How can I import customers into a JIRA service desk? Is there any limit on number of customers? are they shared between different Service Desks in the same instance?

• Question
• cloud
• jira-service-management

I have a link to my portal in my website, I am fully able to customize the href that is being forwarded to the portal. I want to pass a url parameter to give value to a custom field that is hidden fr...

• Question
• cloud
• custom-field
• jira-service-desk
• jira-service-management
• portal
• +1 more tag...

Hi All!!!   I have this issue  that a customer has reported recently.  this user used to see a project in service desk portal, and now he is not seeing it.  I have review the ...

• Question
• cloud
• jira-service-management