Jira Service Management

In my request form, in the bottom.  I have a field names "share with" and this field is mandatory.   I tried in the screen cofiguration and I dont find this field. I want to eliminate t...

• Question
• cloud
• jira-service-management

Is it possible to add custom fields to 'Organizations' in the 'Customers' section? For example, I'd like to add other account information, such as where the organization is based or who their account...

• Question
• cloud
• jira-service-management

Hello - we're fairly new to Jira, and notice that in many of the web forms for the projects, the associated customer name is not available. Is there a way to display the customer name more, modify th...

• Question
• cloud
• jira-service-management

I created sample automation rule - send email when new issue is created.  When I create new issue this rule is not triggered. I created same rule for another project,  and it's working fine...

• Question
• jira-service-management

We have our support organization split up into 4 separate JSM projects and each team works on their own tickets.  Occasionally, a user will create a ticket in the wrong project and an agent will...

• Question
• cloud
• jira-service-management

I have two users who only have access to our atlassian environment. They don't have subscriptions because they don't use it. The only thing I want is to share the service management dashboard with th...

• Question
• cloud
• jira-service-management

I have followed the documentation for accessing smart values for list items and have tried all the different variation shown here: Use Smart Values to Access Listed Values  I also tried testin...

• Question
• automation
• cloud
• jira-service-management
• smart-value

Hello Community, I'm testing / playing with the new ITSM project, and I'm curious whether anyone is able to get anything other than the "Incidents" queue to show a number on the left-hand panel (see...

• Question
• cloud
• itsm
• jira-service-management

  Atlassians are among those millions of chat platform enthusiasts. We use Slack to facilitate real-time conversations within and across teams, to share news, and – as chat has become an integ...

• Article
• halp
• jira-service-desk
• slack

I suspect not because I'm seeing some older conversations online that seem to indicate not and at least one app in the store. 

• Question
• cloud
• jira-service-management

I have created a security incident report on Google sheets to populate to record incidents that have been raised on Jira, I have added custom field recently and I want the new field to also populate ...

• Question
• cloud
• jira-service-management

Hello Community,  Is it possible to do a bulk update to the Jira Service Desk Customer Notifications email template? I have over 70 Service Desk projects where I need to make a change to the no...

• Question
• jira-service-management
• jira-service-management-server
• server

If I need to create reports with tickets separated by the groups of request types made in the portal. How can I make this?

• Question
• cloud
• jira-service-management

Hello, while setup a ticket/issue i was unable find a way to setup new fields visible to customers. Case: User wants to request a feature, he opens a help center and fill a special form. Agent ...

• Question
• automation
• cloud
• field
• jira-service-management
• summary

Hi there. I've been using the Jira Service Management application for quite a while now as a platform for our school's IT support helpdesk. We only use the free plan as I am the sole technician on-si...

• Question
• cloud
• jira-service-management

Very scary problem as I only recently noticed.  Some incoming emails are not being picked up by jira (not even visible in the log) and thus not creating new ticket in JSM Our mail domain is han...

• Question
• cloud
• jira-service-management

I'm setting up a Service Desk project. I've added swedish translations and set swedish as the default language, as shown in the image below.  However when I open the portal to customize it, l...

• Question
• cloud
• jira-service-management

Greetings. In our JSM project for HR, they want to change the priorities to Urgent, High, Medium, Low. I figured out where and how to do this. But then it said it would make the change across 109 iss...

• Question
• cloud
• jira-service-management

Hi I want to disable Gzip compression for Jira service desk, please help

• Question
• jira-service-management
• jira-service-management-server
• server

Доброго времени суток, коллеги! Необходимо избавиться от разделительной линии в начале шаблона писем. На скриншоте изображен автоматический ответ на создание запроса, на почту клиенту. 

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• cloud
• jira-service-management

Hello, if i want to add gadgets i see in the name of the gadget this lines. What is this and how can i solve this issue? I recieve then a error: gadget.common.error:500 Thank you and kind regards, ...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello,  I am having issue while configuring Email handler for IMAP(SECURE) Email server.I see belwo error message while trying to test Email Handler. com.sun.mail.util.MailConnectException: Co...

• Question
• cloud
• jira-service-management

currently we are using Jira service desk data center 4.5.2 version and OS Linux 3.10.0-957.el7.x86_64 and DB postgres72. we are planning to upgrade latest Enterprise version and might ...

• Question
• jira-service-management
• jira-service-management-server
• server

Dear Sir,    I have created task in Jira service management (Not created by a email)  and put customer email on the 'request participants' field and modify the notification scheme to...

• Question
• cloud
• jira-service-management

Our company uses Jira Service Management as our Help Desk ticketing platform. Whenever someone is hired, the IT Department creates a Customer account for them in the JSM Project.  Many employees...

• Question
• cloud
• confluence
• jira-service-management