Community resources
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Community resources
Jira Service Management
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555 views 1 0 Deleted user August 25, 2020 -
How can I make Attachments visible to Customers at View Issue screen (Customer Portal)? Our customers can upload attachments when they are creating new requests but they can't see them when viewing ...
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Jira Server 8.11 I have a user who is in the jira-servicedesk-user group. He is able to edit project settings and edit automations for the service desk. However, when he tries to do an "Alert User" ...
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Is there any keyword # that can be used to resolve or close ticket?
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For some reason I'm not getting push notifications on the mobile app? I'd like a notification when new tickets are raised and when responses are made. I get the email after a few minutes but I thoug...
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Hello, We are implementing a feature to set a 'backup' caller who will be available for call in our software, this is generated when someone starts through the previous member of the same rotation. ...
- Question
- opsgenie
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If I have a single client for which I have multiple organizations set up in JSD, is it possible to set permissions on file lists or wikis on the linked confluence space so that an organization can on...
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In the Jira Service Desk, Project Settings details, there are input fields for Name, Key, URL, Project Type, Project Category, etc. What is supposed to be entered in the URL field?
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I am using Google Chrome and I am hitting the marketplace area and every time I click on a product, I receive an error: upstream connect error or disconnect/reset before headers. reset reason: conne...
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Hi, I can't use Organizations is EMPTY and I can't use Organizations = None. BR Catrine
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Hi all, Is there way (add-on or built in jira function) that let my customers order their requests (issues) in the "Request"-view in the Customer Portal (that the customers see) by Status or...
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Can we disable the Edit File button in the preview (via Portal - fine help and services) Using Jira service desk cloud standard linked with Confluence cloud free thanks
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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Hi, For some reason when I add my O365 account as email handler and test it with connected project, the result is authenticate error. Then tried with other, eg. gmail and other O365 account, working...
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I am trying to deactivate a user, following the instructions below that I have found in the Help section ... ... but there is no Operations column in which to find the Edit option? (see below fo...
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Hello, I was wondering if it is possible to change the font of the Filed titles or descriptions in the customer portal? I've included a screenshot with markings of the textbits I'd like to customize...
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Hi there, I go the task to pause/unpause a SLA. My attempt was using Scriptrunner, this way there was no need to develop a complete plugin. On my development system I got it running. What I do is...
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The sender of the message on slack sends the message. I create the ticket from that message. On the ticket I'm the reporter. How do I configure so that the sender of the message becomes the reporter?
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Hi, after you create a custom field you get the option to assign the field to multiple screens at once. Is it possible to open this view for systemfields? I tried editing the URL fr...
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I can't find the text in the input field "Find help and services" and the Header above the Request types "What can we help you with?" in the Language Support of the Service Desk. Is there any way to ...
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hello, i try to create a filter in one of the gadgets that will show the number of tickets that resolved from the start of the day. how can i do this? status = Resolved AND .............? ...
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I am integrating our Service Desk with an external system. The end user opens a case through the external system, the external system sends e-mail to the service desk to open a case. The send...
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Hi Guys, When I put some color in the comment field it shows the code, 2 months ago it was correct. Is there a setting for this and has it been changed? My version of the JIRA server is 8.7.0. Can ...
- Question
- jira-server
- jira-service-desk-server
- server
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I'm currently in the process of making Jira Service Desk the primary source of I.T. tickets in my company. So far I'm just setting everything up, haven't added any customers, creating test tickets be...
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I've created a workflow that allows users to respond to "Resolved" tickets and have them reopen. The issue is in one of my projects (the others work fine), this reopens the ticket, sets the resolutio...
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Hi In one of our Service Desk projects, it has been noticed that the "Notifications Off" on the issue page is set to be OFF for many our customers by default even though they have not set this. This ...
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