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Outlook out of office emails

Jenny Thompson
Jenny Thompson
Contributor
January 20, 2021

When I assign an agent in jira service desk a notification is sent to their outlook account.  If their outlook is out of office - how will the Jira service desk handle it ?  How will I know the assigned agent is not it?

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Jack Brickey
Jack Brickey
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January 20, 2021

I have not tested this but if the OOO email reply is formatted such that the issue key is in the subject of the email then the OOO reply should drive a comment. So it would be possible to leverage this on an Automation rule. You might consider assessing this option to achieve some action. 

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Jenny Thompson
Jenny Thompson
Contributor
March 9, 2021

how would i do that ?

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