smart values Form Submitted automation

[Martina Barnett]

Hi everyone.

Previous community answers (specifically Solved: Automation using form field value as a condition) got me to this point in my automation setup:

1. Trigger - when form submitted
   1. specific form called Project Rollout Feedback

2. {{smart values}} condition

3. First value

   1. {{form.last.ProjectFeedback.label.first}}

   2. where the specific field's field key is ProjectFeedback - no spaces
   3. the field is a single select drop down
4. Condition equals Second value
   1. "SiteDocs rollout"
   2. no " and space included

I have several test tickets that have been created from the portal with the form and the value SiteDocs rollout is in the relevant field (field key ProjectFeedback).

But the automation (to add specific folks to the recipient list) isn't working.  The audit log says:

Forms submitted

{{smart values}} condition

The following work items did not match the condition:

Any advice on what I'm doing wrong?  Is it the 'first' in the smart value set up?

Many thanks

Martina 

[John Funk]

Hi Martina - Welcome to the Atlassian Community!

Can you share an actual screenshot of your rule with details for the smart values Condition? 

Not that it will make a difference, but you shouldn't need to add the .last to the form field. Just ending in .label should be enough. 

[Martina Barnett]

Hi John

I tried it without the .last option, but that still didn't work.

Please see the screenshots.

cheers

Martina 

[Martina Barnett]

[John Funk]

Sorry, I meant to say .first not .last. Again, not sure that dropping the .first in the smart value will make a difference but it might. 

And you are sure the Field key value is exactly ProjectFeedback? Can you share a screenshot of the field details in the form? (If taking out the .first doesn't work :-)

[Martina Barnett]

Ah ok. I'll try that too.

Here's a screenshot of the exact field in the form.

[John Funk]

@Martina Barnett  - Checking in on you. Did that work?

[Martina Barnett]

Hi John

I replied with the screenshot.  Yes, taking out the .first didn't work either.

Any ideas?

Cheers

Martina 

[John Funk]

So the Condition is failing? Can you share a screenshot of the Audit log with all of the details showing? 

[Martina Barnett]

Hi John

Still looks like this in the audit log:

Forms submitted

{{smart values}} condition

The following work items did not match the condition:

WS-20

Where WS-20 is the key for the ticket.

Cheers

Martina 

[John Funk]

That all should work the way you have it. It might be a timing issue where the form has not fully loaded or something when it tries to process the condition. 

Put in a Re-fetch action or two before the Condition and see if that helps. 

[Martina Barnett]

Thanks, John.

I'll do some digging on how to do that.

Many thanks

Martina