Ticket needs to allow the other workflow status only when the fields are populated in the ticket

[thumuluru_shreya]

ex: Instance ticket should not be allowed to transition to the "open", "closed", "Manufacturing" workflow status unless the following conditions are met:
"System" field has been populated in instance ticket
"Severity" field has been populated in instance ticket

Link to "Bug ticket" is valid in instance ticket
Link to "Task issue" is valid in instance ticket

Then only the instance need to move the following transitions.

Can anyone help on this through workflow validation if the fields and linking is not valid it needs through an error message in Jira cloud platform.

[Ramakrishna _RK_]

Hi @thumuluru_shreya ,

Welcome to Community!

First Case: Validating fields

This can be achived by placing "Field Required"validator on the "open", "closed", "Manufacturing" transitions where you have to select the System and Severity fields. So that any instance transitioning to above statuses will validate those fields and if they they are not filled, it won't allow for tranition.

Second Case:

We don't have inbuilt validator in place, Either we have to depend on thirdparty plugins like "JMWE" or "ScriptRunner".

Alternate is using "Jira Automation" where you cannot restrict based issue links but you can put back the ticket in earlier state if condition doesn't match.

Please let me know if you still have questions?

Regards

RK