Community resources
Community resources
Community resources
Jira Service Management
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I would like to find a solution for how to postpone a service desk issue. Some of our cases are reported very early (e.g. 1 month before execution time) and we would like to put these cases in a "hid...
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is there a way we could assign an additional priotity type "Blocker" just on the internal Service Desk? Example: a customer may rate a problem "Critical", but we internally may then "upgrade" this to...
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...ther than the final one , then Story gets Impediment = True .
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Where can I find the documentation to create a customer in Jira Service Desk for the described case?
Hello, I want to create the customer in Jira Service Desk under "Organizations". The customer should receive a notification by e-mail that he can now access the portal. It is not a public portal. W...
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Where is the area to add customer specific info such as, what support level they are on, what their SLA's are, what licences they have? This info will be necessary when a customer submits a helpde...
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When a user replies to the ticket the images in their email signature is appearing very large. How can I fix this please?. Thanks in advance Senthu
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Hi community, I have another question about a portal page in Jira Service Desk Classic service desk project. When a user enters something in search console, the search window expands and co...
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Hi community, I have two questions about JIRA Serivce desk portal page in a classic service desk project. Please refer the inserted image below. 1. When a customer opens knowledge bas...
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After creating a Multi-Level Cascading Field, we would like to have multiple values. Effectively a list, with two selectable Options Can this be done?
- Question
- cloud
- jira-service-desk-cloud
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I tried to do an import from Jira on-prem to Jira Cloud and while doing so (and testing things) i must've imported in such a way the following error occurred: An error occured during the imp...
- Question
- cloud
- import
- jira-cloud
- jira-service-desk-cloud
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Hello, I haven't been able to find a way to access the original To: field in the email for use in automation. In my use case, I have 1 mailbox (support@) that has multiple aliases (dns@, domain@, fa...
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Hi, where du I translate the following parts of widget? (language is set to German, browser is German)
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Hi, I am intending to use the widget on my SaaS page. However, there is some information I need from my customers to set the right context. For instance, I have already their email since they...
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Hi, I'm trying to figure out how to set our SLA goals based on time of creating the request. We have different response time for tickets submitted on working hours(Monday-Friday 08:00-17:00) and th...
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On 9/17/20 a domain is unable to send in email requests. When I performed the Permission helper it gave me these failed conditions: Jira Service Desk does not override this permission Jira Ser...
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Hi Our company is trying to figure out a way to find these data about tickets from each project: 1. Average Reply Time 2. Average and maximum 1st response time 3. Average and maximum time bet...
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1) I want to remove the default jira@cial.atlassian.net account and make my work email account the default. Any ideas? Regards Sergio
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Good day, Create a field where on the agent screen, it can be filled in automatically with the name of the person and the one in the user portal is not possible, how can I make it the same. ...
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Hi! Is it possible to complete the field value of a task generated from an email? In body email I have the fields value and I want to send this value to Jira Issue Thanks!
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The issues happen with few users when trying to use the issue collector: [18/09/2020 11:21:44] Unknown error occurred trying to invoke collector 'Coverage Product Request' from 'x.x.x.x' by Anonymo...
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Set up an Approval Workflow with 2 different types of emails sent (depending on the approval result)
Hello, I would like to set up an Approval Workflow with 2 different types of emails sent to the customer depending on the approval result. The standard resolution email in case of approval of the r...
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Hello everyone, As the title states, organization members are not getting emails when a new request is created. So if Kelly, Ana and Joe are members of an organization and Kelly creates a new reques...
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Hi, I am using JSD where I pay for Agents but not for Customers. When I connect the knowledge base with my JSD portal, do my customers (which are unlimited) account against the licensed number of us...
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Hello, everyone, When I edit restricted comments on the issue's view screen everything's good, I can change a comment body and restriction doesn't change. But if I do the same on searc...
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I want to create a ticket with the Service Desk Rest API. But I am not able to. As you can see in the Console in the Screenshot the POST request is redirected to GET request. Maybe this is the p...
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