Community resources
Community resources
Community resources
Jira Service Management
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Hi folks, I'm not familiar with groovy, I have this condition to produce. I want to autofill due date from created date plus 5 working days (exclude weekend and exclude public holiday which d...
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...ther than the final one , then Story gets Impediment = True .
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Hi Team. My user is set as administator on a project that we created in JSD, I attemented to set up an SLA Matrix when I Try to insert the Metric Name It just balnks out. I noticed that...
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In our Jira Service Desk Portal it's possible for every customer to share an issue by entering an email-address. For this email a new internal user is created, a welcome notification sent and a login...
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Hi everyone, we implemented JiraService Desk in our company but from this morning we receive this error message : Email notifications are off until 22/Sep/20 You've sent the maximum nu...
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Hi Guys, I'm very new to this, but I set up a service desk for a customer, and it has since been deleted automatically. Our customer called us and said the URL link we sent them is no longer active....
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In the Queues area, All Open, there is a job that has been completed and closed but it is still sitting in all open. This job was closed from within the Microsoft Teams addon. If another job is logge...
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I am a newbie trying step-by-step per the guide at https://support.atlassian.com/jira-service-desk-cloud/docs/add-an-approval-to-a-request-type-in-next-gen-projects/?_ga=2.109447302.2066360...
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My question pertains to approval chains. Early in our workflow, we may have different individuals approving requests as: Budget Approver (always the same individual) Tech Approver (one appro...
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Prepopulate fields in request type screen from central database via API in JIRA Service Desk - CLOUD
I have set up HR employee on-boarding request type in help desk, however we want to pre-populate certain fields like employee name, title, contact number, email ID, department etc, when we just enter...
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When trying to create a nextgen service desk project there are no template types of business or service desk, only software. The classic project type has many service desk template types but th...
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Person A raised the ticket, but persons B & C need access to view and comment on the ticket. I tried going down this route -- What are request participants? -- but it just gives...
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Hi, I have set up JSD for customer (the customer service desks agents) to log 2nd line support tickets and i have created custom lists with all locations by client and all devices by location and wo...
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...sn't set. For compliance with existing applications not using SSL the verifyServerCertificate property is set to 'false'. You need either to explicitly disable SSL by setting useSSL=false, or set useSSL=true...
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Hello everyone, I'm experimenting with the notion of "an agent raising a request on a client's behalf", like it would be the case if the support was being called by a client. I want the agent to be...
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Hello everyone, Would you happen to know if it's possible to limit the number of issues an agent can take at the same time please ? At the very least, raising some warning like it's the case in Jira...
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I would like to know who to contact, to report a case of misuse of the Jira Service Desk licenses. Thank you very much, regards
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Hi, in a project im working on, the SLAs are set according to the priority given to the issue. The priority is set by a team than handles many tickets and the option for human error should be taken...
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Hello, using Jira SD 4.5 I'm really confused because the approval button is not visible on Customer portal. I follow steps on this page: https://confluence.atlassian.com/adminjiraserver/configurin...
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Is it possible to prepopulate the customer req type field when creating an issue from a direct link?
When I use the following link, it does not set the customer request type. It shows No Match when viewing the issue. >/secure/CreateIssue!default.jspa?pid=10700&issuetype=10005&cus...
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Hi, I have a field "Priorisé" appearing in the settings of Context Fields. However, this field is missing when I consult a request in the SAM Project. But on the PSSAM project, this field is appea...
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Good afternoon Please enter a new password for the ION COVALCIUC person, as he can't remember the old password Kind regards Damian Mroczek
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Can we have two separate Service desks , one for External Customers and second for Internal function
Hi There, I have JIRA Service Desk in the Organization from last one year. Initially it was planned to run as Service Desk only for our External customers and we are using a customized servi...
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I need to display all Jira Service Desk forms in Hebrew - for my customers? All headers, buttons, etc does it possible ?
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Hi, we have SD customer portal, and need a possibility for client to link new issue to another. Is it possible to allow clients to link issues in Customer portal? (using Jira or othe...
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