Community resources
Community resources
Community resources
Jira Service Management
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When an issue is created it is in an 'Open' workflow status and is unassgined until an agent manually assigns it to another agent. Even after it is assigned, it remains in the 'Open' workflow status....
- Question
- cloud
- jira-service-management
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With email requests, a default mail address comes with the project created. We can use this e-mail address for people to email and such. We can also use a custom email account and connect it to MS. ...
- Question
- cloud
- jira-service-management
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Hi Jira team, Is there a way to use a distribution email to have tickets get created from? For some reason under Channels it asks for a password and not just the email. Any help is greatly a...
- Question
- cloud
- jira-service-management
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Hi, Im wondering if Jira could work with inventory control, for raw material and fixed asset, also production process, what software should I use in this. We need an inventory called perpetual...
- Question
- cloud
- jira-service-management
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Hey all! I just finished setting up a new Service Desk with our own notification Scheme. Running through some tests, I have got my notifications to NOT notify me to my own changes....
- Question
- cloud
- jira-service-management
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JSDCLOUD-5942 says that when a user clicks on a KB article, Service Desk opens this in a new tab and that there are no current plans to change this functionality. Fair enough, but when a new this ne...
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Hi, Wondering what the best practise is in my case. We are a team with 20 developers in two teams. Both teams have their own clients. I created two queue's, for each team one. Based on organ...
- Question
- cloud
- jira-service-management
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I am curious if there is a way that I can add label(s) to a project at the project level? My company has a need to group projects or service desks into common tags/labels and I can't seem to find a ...
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Hi everyone, I try to make a new workflow from scratch with approval step but it doesn' t show me the "Add Approval option" to configure the next steps: In another workflow that I have ma...
- Question
- cloud
- jira-service-management
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In Opsgenie, we had an instance where an escalation policy notifies the current and next on-call user, but the team has noticed that the alert will always default to the next on-call user in the ...
- Question
- administration
- cloud
- opsgenie
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Hi I would like to know if any unregistered client could send a request using an embedded widget onto my webpage. I need anyone to send requests but I dont want my project to be public. &nbs...
- Question
- cloud
- jira-service-management
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I'm reviewing the apps that are installed on our various Atlassian products to make sure they are actually being used ahead of a potential migration to Cloud. On our Service Desk instance, we have S...
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Hey everybody, I want to have a condition for an automation: When the User who triggered the event is a participant, do anything. The 'User Condition' allows only to choose ...
- Question
- cloud
- jira-service-management
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Hey! Great 2021 for whoever is reading this! I'm having a very unique and strange problem, but not impeditive. See if you can understand and tell me if ever happened to you. The versions and produc...
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Good Afternoon, I am trying to get notifications on Service Desk(in worst case scenario Outlook notificaitons) for Assignee / Participants about Next Action Due Date for the ticket. Could someone e...
- Question
- cloud
- jira-service-management
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Hi everyone, I tried searching for this online but I couldn't find an answer so far. What we wanted to do is to have a better way for customers to search for existing or previously reported i...
- Question
- cloud
- jira-service-management
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Hello, I need to develop integrations between JIRA and other applications. 1- For instance I need to populate a custom field with informations from my local DB. 2- For instance I need to retrieve ...
- Question
- cloud
- jira-service-management
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Hi everyone, My Jira SD [server] license has expired for almost 1 year. Now i want to migrate to DC, so can i buy DC new license and apply it for current Jira. Will it be ok?
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When the Jira Service Management Cloud(=JSM) issue and the Jira Software Cloud(=Jsw) issue are linked, I'm looking for a setting that automatically changes the status of one when it changes. Of thes...
- Question
- cloud
- jira-cloud
- jira-service-management
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I have a number of Request Types that customers use to open tickets in the Customer Portal however when customers go to the Requests page, none of the Project Request Types appear in the "Any re...
- Question
- cloud
- jira-cloud
- jira-service-management
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Hi I need a report where I can track how many comments in average we send to a customer per ticket before being resolved. This would be very informative for me and my team to know as well as an imp...
- Question
- cloud
- jira-service-management
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I would like to use the same icon set as another application that our company use for consistency across the customer experience. The icons I have been provided with are 48px by 48px PNG files....
- Question
- cloud
- jira-service-management
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1. Automation - Is it possible to automatically update a date field if a date object is used in a text field (e.g., if comment includes a specific DATE then update custom field 'Check-in Date' with s...
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many mails are "rejected" for "DMARC validation check" in my Jira Service Manager. how can i configure it?
- Question
- cloud
- jira-service-management
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hello, is it possible to share an issue for non-lira user? user should have access to view an issue only, not all issues, not a whole project, but a issue. how to do that? Thanks
- Question
- cloud
- jira-service-management
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| Subject | Author | Posted |
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