Jira Service Management

I need to implement more than 2 levels of approval in change requests depending on the nature of the change. Approver names will vary based on the change. How can this be setup in jira service manage...

• Question
• cloud
• jira-service-management

We provide an app that generates alerts and sends these to Slack. I want to then send these alerts from Slack to Opsgenie. I noticed there was previously a solution described here, but I can no...

• Question
• opsgenie

WE have JIRA software and a client Group. This group is not able to see JIRAs logged by our team as the default for a new JIRA logged by our team is visible only to our team. If we want the client ...

• Question
• cloud
• jira-service-management

Is there a way in JIRA Service Desk that will assign new issues that are created to a specific person based on hours worked, so if a employee should be getting tickets assign between the hours 8AM - ...

• Question
• cloud
• jira-service-management

We just recently upgraded our production from 4.11 to 4.14 for Jira Service Desk.  A week later customers started reporting that when going to the customer portal, when they clicked on "My Reque...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi Team,   While I am migrating users from JIRA service desk portal customer to Atlassian account to enable SSO for customer, We are getting error as "we cannot migrate the user as there are i...

• Question
• cloud
• jira-service-management

I have created a new Service Desk and in my queue the assignee field is greyed out - meaning I cannot assign a user from the queue.  If I click on the actual ticket I am able to assign no issues...

• Question
• cloud
• jira-service-management

When we started looking into Opsgenie there were two possible features we were very interested in. One being the auto-notification to the person on call, which will be fine if we upgrade to standard....

• Question
• opsgenie

I need jira it service management to send notification using the alias where it was sent and not the main email. Pleasae help

• Question
• cloud
• jira-service-management

  What is the difference between this "Shere with" field when entering and viewing an issue? If I enter an organization in "Shere with" field,  during entering an issue, organisation me...

• Question
• cloud
• jira-core
• jira-core-cloud
• jira-service-desk

The JIRA Service Desk widget settings page provides a Widget button for opening the service request form. Its customisation options are extremely limited - only allowing you to choose a colour for th...

• Question
• cloud
• jira-service-management

Hi there, As per the attached image, how do I alter the text that reads -  "Resolving an issue indicates that the developers are satisfied the issue is finished." ?? I know that you can chang...

• Question
• cloud
• jira-service-management

What should be showing on the Help Center page under the recent requests section.  I was expecting the last x number of requests that I made.  But I am only seeing one request and it isn't ...

• Question
• customer-portal
• jira-service-desk
• jira-service-management

Hello All, We have customer's users not receiving email from our "Jira". Email are rejected by their system due to no answer from Jira mail server with following error in their log file: Jan ...

• Question
• cloud
• email
• jira-service-management
• smtp

We have a ticket set up in the Service Desk so that the team can review it and add the correct approvers before sending it for approval. One of the steps in that approval has the potential to have mu...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello all,   I am looking to use the notification policy to control some of my alerting notification. When I use the less than or greater than for priority. Is it based on critical or the nume...

• Question
• opsgenie

Using advanced issue search. Thanks you.

• Question
• cloud
• jira-service-management

Hi, I have a lookup issue and I am trying to display the time from now when the issue was last updated. I am attempting to use `now` however it is empty when doing it from inside a list. I have tried...

• Question
• automation
• jira-service-desk-cloud
• jira-service-management

Hello community. I have an issue, how can I update my list of approvers? I tried in the Jira Setting > Issues > Custom fields > Approvers > Contexts and default value, but I don't have ...

• Question
• cloud
• jira-service-management

When creating a new request using a request type that is hidden form portal I get this error - Error The request type you are trying to view does not exist. When I move the new request type to ...

• Question
• jira-service-management
• jira-service-management-server
• server

Use case:  We have an attachment in a Request/Issue type in Jira Service desk screen. We need to add a button into the above screen to make a REST API call through which we want to upload/send...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello everybody,   I tried to configure that customers do get a email notification if the ticket will be closed with the closure reason mentioned. (Customer-visible status changed) The ticket...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Greetings    Will you assist me with creating a filter that shows my old Issues   e.g   Created 1st Jan 2020 - Resolved 5th Jan 2020    is it possible to ...

• Question
• cloud
• jira-service-management
• jql
• sql

Regardless of whether the customer searches for an article using the search function or makes an request and articles are suggested, only three articles are displayed at a time? Where can I set this ...

• Question
• cloud
• jira-service-management

For example, if I enter the three letters "With", I see articles from the knowledge base and the option to make a request. If I expand the word "Mit" with another letter, as in my example "Mita", on...

• Question
• cloud
• jira-service-management