Community resources
Community resources
Community resources
Jira Service Management
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My business wants to display SLAs to the customer on the "Raise a request" screens. Ideally this would be in a similar fashion they are displayed on standard issue screens that the agents see.&...
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Hola, la incidencia inicial se realizo al mail del centro de ayuda, esto genero una incidencia. Posteriormente algunos conversaron usando el correo electronico es decir que esos avances quedar...
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Hi, Every time a Jira Service Desk ticket is created I clone it based on some criteria. Every time a comment is added to the original ticket, I copy the comments over to the cloned ticket. I am usin...
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According to our contract we have Jira Service Desk (Cloud) Premium which should afford us support but we are unable to connect. Can anyone let us know how to do this? Thank you in advance for your ...
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Hello, I need to know how to include the data collected by a complement in a custom field. We have Time in Status installed and we need to collect the information it gives us in a custom field to b...
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I've enabled the Service Desk CSAT customer review. But somehow client's don't get the request when completing / closing a ticket. I've tested it my self with a private email address. They do rece...
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Hi, We are trying to set a custom outgoing email address for customer notification in JSD. Out organization is validated with GSuite and the domain we are attempting to use is...
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When using the Jira Cloud Slack integration, through the three ellipses menu it is possible to add comments to tickets. When we comment using Slack, this is added to the ticket as an external comment...
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What does this error mean? It shows as a failure.
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Hello, I migrated my service desk to a new website using the jira service desk cloud backup tool, and I have this problem in the new site: When I write something in the Description of the form and ...
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Hi, Whenever we have a customer request that have more comments that usually (more than 30 let`s say) Jira Service Desk is having trouble loading request. It`s usually taking more than minute to lo...
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Weird one... I want to set up an automation rule which basically says that... if "Request participants" includes a certain email address, then remove that email address from Request Particip...
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Hey, I'm trying to create to SLAs for issues created within office hours, and a different SLA for those created outside office hours. So the time to first response for office hours would be for ex...
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Hi all! Grateful for any assistance. I had a previous evaluation version of jira service desk running in windows with the embedded h2 database. It became corrupt during testing and could not be f...
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Hi! After getting the update (Sep / Oct 2020), we encountered an error with configuring the SLA Our request type uses field Urgency and has value of Low, Medium, High and Critical (see Urgency.pn...
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Hello, I'm currently adding users via API to my Jira Service Desk Cloud instance. Important to know: The instance is connected to a ADFS for SAML SSO authentication. Is there a way to disable ...
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I'm currently assessing Jira Servicedesk as an option for our ticketing solution, and is on a free plan for Jira Service Desk and I'm having trouble with request creation via e-mail. I setup a perso...
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We have a few different service desk and then we have other software projects that are the back end to the service desk. If we have a next-gen project can we clone from there or to there from a class...
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We have a short-term need to integrate with a customer's ServiceNow instance and therefore don't want to invest in API development or subscribing to an add-on or platform solution. Wondering if anyo...
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Hello altogether, one of our clients has realised a problem with Service Desk customer notifications if an agent comments publicly in a short period of time. After a check I can confirm t...
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When we want to add a user by using "@" in the comment box or reply to a customer or just a comment, it's not showing up in any user in the org. And even adding watchers to the watcher list do...
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I'd like to be able to change the language of this button as it's not commonly used language for our target audience, and we'd like to adjust it to something a bit clearer for them. I couldn't fin...
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Hi, does "application linking" (between jira servicedesk & jira software - both self-hosted server-licensed - but separate installs ) have all or most of the "integration" functionality ...
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I have 2 filters, SpecialWeeklyCreated and SpecialWeeklyResolved. When I run the SpecialWeeklyResolved filter it shows me "Created Date" in the basic view, but when I go to the advanced view it...
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Como agrego un esquema de seguridad jira service desk o como resuelvo que por equipos solo vean la información que les corresponde. gracias
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