Community resources
Community resources
Community resources
Jira Service Management
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I need to pull in the links to any attachments in the Jira ticket. Is there a way to do that with this add on?
- Question
- cloud
- jira-service-management
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I have 5 Service Desk Project. I want to enable self registration for all customers. But I want each customer to see just the projects they registered under. Currently, when you register under Projec...
- Question
- cloud
- jira-service-management
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It seems that the rule is not working. I can't find the problem with it. It seems that it's correct but sometimes the organisation is still not mentioned and the ticket is assigned to unassigned
- Question
- cloud
- jira-service-management
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I have several rules that create epics at specific times and other rules that create sub-tasks for those epics. My problem is, I cannot find a way to assign the sub-tasks watchers to those of the par...
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Hi, I've set up an integration between Opsgenie and Jira Service Management which works fine. Our process is that alerts are created in Opsgenie, where after a corresponding issue is created i...
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I'm working with two separate teams with separate opsgenie schedules and I would like to be in each schedule but not being on call the double of time that the others that are in a single team, anyone...
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...etting JSON errors. Any help would be much appreciated! {update: { "fields": { "customfield_10500": { "hasEpicLinkFieldDependency": true, "showField": true, "data": { "id": 449363, "k...
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Hi, One of the agents from our Servicedesk doesn't receive any mail notifications. The issue is only specific to him within the project. He is only receiving notifications from Confluence. Followed ...
- Question
- cloud
- jira-service-management
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Hi Atlassian Community, My name is Emily and I'm a product marketing manager on Atlassian's ITSM team. I'm excited to share some new updates from our most recent release, Jira Service Management Ser...
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Today our service portal suddenly changed the font to Times New Roman. While the Confluence view for the article is fine, our customers see all content in Times New Roman. A web search resulted in t...
- Question
- atl-rvw
- cloud
- jira-service-management
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I would like to display just the "Time Spent" field on the screen for transitioning an incident in our workflow. However the only way I have found to get the "Time Spent" field to display for t...
- Question
- cloud
- jira-service-management
- screen
- time-tracking
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When viewing a knowledge base article in Jira Service Management and the same article in Confluence, the font-family used in Confluence is a sans serif font while the font in Jira Service Management ...
- Question
- atl-delete
- atl-rvw
- cloud
- confluence
- font
- +3 more tags...
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Good morning, could you tell me how to configure Jira Servidesk so that I can see the texts in readable format? I attach an image of how I see it now Thank you very much!
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Hi Team, Can we use the Rest APIs of Jira Software in Jira Service Desk, when we have installed only Jira Service Desk ( v4.0.0.)? Thank you.
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i want to desactivate trial account knowing that i 'dont have an administrator account
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What is Opsgenie? Opsgenie is an Atlassian tool used for incident management and alert notifications. Now you might be asking yourself, why do I need it? Well the simple answer is that you don't wan...
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Hello, I've been trying to find a solution for my problem, unfortunately without much success. Maybe someone here can help me a bit. So, I have two object types in Insight. One object from object t...
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Hi everyone! We are currently using automation for jira to transition issues that have been in a waiting for customer state for 14 days to resolved. This works perfectly except that a resolution dat...
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So, let's say that I invite the specific user to be a customer in my JSM project. When a user is invited he/she will get an invitation via e-mail in a form of a clickable link. Once the link is open...
- Question
- cloud
- jira-service-management
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Hi , Currently my customers are creating tickets through email method, they are using below format in subject line to create ticket. Subject line will have priority of the ticket. So i...
- Question
- cloud
- jira-service-management
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Hello, I want to put restriction on date time custom field in Service Desk porta for users. Like users can't put previous date and only can put upcoming date. Anyone knows how to do this ? ...
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I am trying to create a simple automation task to remind customers if they have not replied to their issue within a certain amount of time. status = "Waiting for Customer" and updated < "-2w" Th...
- Question
- cloud
- jira-service-management
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Is it possible to replicate the resolution field going to public comment box? or how the customer can view the resolution field?
- Question
- cloud
- jira-service-management
- next-gen
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Hello, Is there a way through API to tell what fields are required on a specific issuetype? Thanks!
- Question
- cloud
- jira-service-management
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Hi All, Recently we moved to Jira Cloud from Server. We have enabled CSAT now in JSM. But I am noticing an issue with the CSAT emails that get sent to our customers. The primary language should be...
- Question
- cloud
- jira-service-desk
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| Subject | Author | Posted |
|---|---|---|
| 9 hours ago | ||
| February 10, 2025 5:31 AM PST | ||
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| January 28, 2025 6:53 AM PST |