Community resources
Community resources
Community resources
Jira Service Management
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I have subscribe for Mail alert . But when the ticket details is displayed in Mail the Time to First Response field is having blank value. Please can someone help on this.
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Hey, I got a question. We have a client who wants to connect his Webshop to a Jira Service Desk to use it as a "Complaint Portal": But his customers should not know that they are leaving the...
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Hi! We are designing a workflow where a customer has to approve a request from another customer, before it can be processed (It's a request for application access that needs to be approved by ...
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How to configure jira service desk to send email notification to service desk again when the time is
How to configure jira service desk to send email notification to service desk again when the time is near to end. I have Jira service desk 3.14.2 and jira on version 7.11.2
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Hi all, We are moving to a new organization of our ServiceDesks. Some ServiceDesks projects will be closed but we would like to keep the issues available to customers on ReadOnly mode : - it should...
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I am trying to create a rule that automatically assigns a ticket to particular person if it matches the given conditions. Please help. Below is the one I currently created but it is not working. &nb...
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I have installed JIRA service desk with MySQL8.0. When I setting up database, I can't connect DB connector 'mysql-connector-java-8.0.21'. The problem was passed by copying three files 'mysql-connec...
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Hi, I have two fields Date 1 and Date 2, I would like to subtract these fields for example {Date 1} - {Date 2} and return the value in days or number is it possible? I have scriprunner and I'...
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Hi, We have a customer who comprises of two/three separate businesses and often we receive 1 star ratings from them, I've confirmed with them that they are not doing this intentionally and appears t...
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I have added AIO Test plugin for Jira. But I am not able execute it stepwise by adding attachments stepwise for reference as screenshot of expected resulted observed during execution of that t...
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What we're looking for is a CRM plugin that can contain all customer information like services, products, other custom purchases/attributes etc. And then the ability to import these attributes as a ...
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How to hide the name of the agent in the letter to the client that comes to him when the agent leaves Reply to customer in the request task? !!!(not in letter's body, in author(look at yellow line...
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is it possible to change the name of the sender in the letter from JSD, which comes due to the settings in the Customer Notification. The default name is Jira Serviece Desk Widget. Can I change it? ...
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Hello, I try to install a free addon to my JSD Cloud, but I always get an error message. (The addon name is "WhatsApp Notification Cloud") I try to install another addon to my JSD Cloud and it's wo...
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- cloud
- jira-service-desk-cloud
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Hi I want it to be added as a comment to the original issue. I have searched the documentation but I have not found anything about this. Best regards Ola Persson
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My department uses the Incoming Call integration. We setup different key presses based on the teams/project. We can then setup an escalation based on the key pressed. We th...
- Question
- opsgenie
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Hi, we created a dedicated email customers can send requests to. We receive emails from customers, but customers don't see our replies. can you help?
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I would like to make the comments box mandatory especially when replying to a customer. What is the best way to get this done? Thanks
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How do I create reports per request type
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Since upgrading JSD to version 8.11.0, SLAs formatting seems to be a bit broken. Is anyone else getting this? UPDATE 05/10/2020 Also formatting issues when editing queues:
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Hello, Community! I would like to share a solution to a fairly common problem that you could apply in your practice. The article consists of the following sections: Task What we have Deci...
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Hi all, In Word i have a chapter where i want to import issues from the last month from Jira ServicesDesk. So that with one click i can import it directly, and only the fields that i want. Regard...
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I am trying to call an external API which then triggers some automation in another system to run. In order to call that API, I must pass an "Authorization: Bearer 1234104391902348" header to th...
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While we're building our help pages, I would like to remove / disable the "Search for Answers" from our portal. Couldn't see such option under project setting nor the portal configuration
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we are working to get other teams on to Jira Service Desk. One of the questions they asked is how extensively we can use dependent questions. I'm only aware of one level of dependency: 1 question whe...
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