Jira Service Management

So, I am a bit out of date on versions, but we are running JSD 4.3.2 / JS 8.3.2 I have support staff added to jira-servicedesk-users application access. I have developers added to jira-software-use...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello Team...I am trying to work on a global rule (not Legacy) that will reopen a closed or resolved ticket if the customer (not agents) comments. As we are trying to move all Legacy rules to new aut...

• Question
• cloud
• jira-service-management

I need a query that brings back a current QueryID as well as any items that have this item in the relates to link or is loaded as a relates to in the item.

• Question
• jira-service-desk-server
• jira-service-management-server

Hi, We recently moved over to the new Jira view. For some reason, we cannot delete our own attachments from the attachments section. See screenshot attached. The deletion works fine when we...

• Question
• attachment
• cloud
• delete
• jira-service-management
• new-issue-view

Hi,   In business side, my users fill a form to ask some hardware, in JIRA. In the form they have to fill there manager who had to accept the demand. In tech side, I have a basic form, with t...

• Question
• approver
• cloud
• jira-service-management

I have Jira Service Management link to a knowledge base in Confluence. When our customers create a ticket, the system automatically links relevant knowledge base articles. This is great, but they are...

• Question
• cloud
• jira-service-management

Hello everyone   I am receiving many queries about Jira service management and insight from my clients, but always they ask about device discovery. What tools or how are you fulfilling  ...

• Question
• cloud
• insight
• jira-service-management

Is there a way that users from a specific domain can be add automatically to an organization? So I add company x @domain.com to service project x. Then I would expect that all users coming from that ...

• Question
• cloud
• jira-service-management

Hi all, I have configured a request type that asks quite a lot of questions of the customer, so there are quite a few custom fields on the form. When the customer fills in the form, they provide the...

• Question
• agent
• cloud
• forms
• jira-service-management

Can I create automation rule for round robin assignment on Server/Data center? I found it easy in cloud but I am not able to set the proper "Then" action  assign issue to "a user in predefined...

• Question
• jira-service-management
• jira-service-management-server
• server

There's no support for using time-function in Jira in these reports? Any plans to add them?

• Question
• addon-jira-timesheet-plugin
• cloud
• jira-service-management

Hi,   I've been looking at the Insights app to plug into Jira Service Management (Cloud) and the app has installed, but i can't find anything on running an auto discovery tool/agent for on-pre...

• Question
• addon-com.riadalabs.jira.plugins.insight
• cloud
• insight
• jira-service-management

After the customer submits their request via the portal, the reporter is populating with the value Anonymous and the customer then sees an Access error stating they do not have permission to view the...

• Question
• cloud
• jira-service-management

I followed the guide https://confluence.atlassian.com/jiracore/setting-up-oauth-2-0-integration-1005784173.html , but I can not find these scopes https://outlook.office.com/IMAP.AccessAsUser.All&nb...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi Everybody, after inserting a mandatory two level cascade selection list, I am no longer able to get a ticket automatically by eMail and I get this error:"Configured request type has too many visi...

• Question
• cloud
• jira-service-management

Hi there!      The (small) company I work for recently started using Jira Service Management.  We've sort of been using it for something a tad different than its intended purpose...

• Question
• cloud
• html
• issue
• jira-service-management

At some point it was possible for me to edit the section in my Service Desk Portal under Learn More About to allow Knowlege Base articles to be accessed there. I have multiple articles that I'd like ...

• Question
• cloud
• jira-service-management

There is a limitations about the number of emails sent in 12hours, can you please remove that ASAP.  Thank you. 

• Question
• cloud
• jira-service-management

Hi Community!. I'm having a problem with the tickets Workflow. I had edited the project workflow and changed it. Now when I set the Ticket as Resolved and then Close the Ticket continue as Open at t...

• Question
• cloud
• jira-service-management

Currently there is one area that displays the knowledge base (from Confluence).  I would like to display multiple items.

• Question
• cloud
• jira-service-management

We are using Jira SD and Confluence Cloud. Our clients are business users and our product is sensitive, so we would like to protect the documentations and limit the access to the knowledge base artic...

• Question
• cloud
• jira-service-management
• knowledge-base

Hello, We have Azure sending alerts to Opsgenie and everything works as intended. I was wondering if it's possible to configure Opsgenie to change the alert state in Azure when we aknowledge/close a...

• Question
• cloud
• opsgenie

we are setting the channel through this Api https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-get  but it's not working it always s...

• Question
• cloud
• customer-portal
• java
• javascript
• jira-cloud
• +2 more tags...

Hi, I've used the Jira Cloud for Excel for a couple of weeks now but since a few days I can't open the Excel worksheet anymore. It opens blank and I get an error message ' General Exception' . &n...

• Question
• cloud
• jira-service-management
• ms-excel

I am looking to use Opsgenie to provide SLA uptime reports based on the individual services. I was expecting that the Infrastructure Health Report would provide this automatically based on the impact...

• Question
• opsgenie