Community resources
Community resources
Community resources
Jira Service Management
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I have create and org and validated my domain but fail the DKIN validation when configuring the outgoing mail address through a personal domain in the notifications setup as part of project setting i...
- Question
- cloud
- jira-service-management
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Hello, I have a production environment in Jira Service Desk and I want to create a staging environment that is a copy/clone of the production one. Could you please help me?
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Hi everyone, We are looking for a solution to handle huge Jira File attachments outside of Jira itself. Use case: Customers will get in touch with us and need to upload big log files for our suppor...
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I am currently using Jira Service Desk and Confluence cloud services on the free tiers (we are a startup currently building out the KB). I was wondering whether it is actually possible to allow the ...
- Question
- cloud
- confluence
- jira-service-management
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... Is this true? Am I missing something? Is there any way to disallow addition of request participants in the customer portal, but allow it by mail?
- Question
- cloud
- jira-service-management
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Hi all, I am really struggling with finding the reason of why my report is missing bunch of choices. Steps I take: 1) Go to Dashboards 2) Add Gadget 3) Add "Service project report" 4) Choos...
- Question
- cloud
- jira-service-management
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Hi, I'm trying to do a very basic thing and yet it's not working. When a team member creates an issue in the 'design' column, I want the issue to be assigned to said user. Here's my rule: Yet n...
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Create a listener, which will take the username and put it in one custom field by using Script runner for jira.
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Hi all, I come back to this topic, because, still not solved (previous request was https://community.atlassian.com/t5/Jira-Service-Management/Approval-button-on-Customer-portal-not-visible/qaq-p/148...
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We have a new requirement to Update SLA's. When I tried to update SLA in my test instance all my OLD existing issues got updated with the New SLA timings. Can we update SLA's without impact o...
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Hi Guys, Just wondering if the field descriptions that show in the portal forms can be added or shown in the Service Desk view? Portal Form View Service Desk View As you can see from the s...
- Question
- cloud
- jira-service-management
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I have just been granted jira administrator rights (currently among group jira-administrators) to manage the reports, but when I click Issues > manage Filters > Search Filters > Search ...
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How to configure Automation for Duplicate issue closure?
- Question
- cloud
- jira-service-management
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When importing a project from a backup. I am running into space issues. AO_8542F1_IFJ_OBJ_HIST (Insight Object Change History) AO_54307E_SLAAUDITLOGDATA AuditLog.xml Each file is over 1Gb in size...
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Hi guys, we want to send files with our tickets and made them available to download without any login to our customers. Any idea how to configure?
- Question
- cloud
- jira-service-management
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Hi all! I have a question concerning Jira Service Management and tis migration from server to cloud. First of all, I know that the jira cloud assistant doesn't include JSM and that the JSM assistant...
- Question
- cloud
- export
- import
- jira-service-management
- migration
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Hello Everyone, I'm using JQL to query how many high ticket is in the queue. https://jiradomain.atlassian.net/rest/api/3/search?jql=project%20%3D%2010008%20AND%20priority%20%3D%20High...
- Question
- cloud
- jira-service-management
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Hi, As far as I know, the default JSM workflow automatically works this way: when the customer makes a new comment, the status changes to satus "Waiting for support", something like that. I...
- Question
- cloud
- jira-service-management
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Currently there are limited touch points between the two: - Escalating Incidents to Major Incidents to be reflected in OG - Creating Alerts in OG from Issues in JSM - Creating JSM issues from OG A...
- Question
- cloud
- jira-service-management
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If I join my GSuite domain to Jira Service Management Cloud, does Atlassian immediately email all my users that their account has been activated/associated with my Jira Service Management? I...
- Question
- cloud
- jira-service-management
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Hello, we created two cloud-instances with two accounts from our company. is it possible to combine these two accounts? We want to use only one domain with our service-account. Thanks for yo...
- Question
- cloud
- jira-service-management
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I would like to purchase a Jira Reporting Package that allows me to look at the stats of my Service Desk. I need agent reporting as well as overall departmental performance for my Service Desk....
- Question
- cloud
- jira-service-management
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Dear community, I'm a student and currently working on a project. I'm stuck at some automatisation. I want to add an e-mailadress to a ticket as an CC. This e-mail needs to be pulled from a child-va...
- Question
- cloud
- jira-service-management
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Hi. I need to put the checkbox list in Jira SD at the view of the agent at the ticket. I also need that the checbox list should bi visible only for agents and editable only for agents. Is it...
524 views 2 0 Deleted user December 7, 2020 -
Hi, I'm trying to use Script Post-Function [ScriptRunner] to create the summary of an issue based on the customers' answers in other custom fields. Jira claims the script has no errors, and th...
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| 19 | |
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| Subject | Author | Posted |
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| 17m ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |