Disable customer notification when issue change status

[Gui Ávila]

Hi,

Due to my automation and workflow settings, every time a customer replys a request from email (add a new comment to the issue), the issue status changes to "Waiting for support".

But then a new email is sent to customer saying that "Automation for Jira changed status to Waiting for support".

How can I disable that? I accessed project settings >> customer notifications but there is no option there.

https://share.getcloudapp.com/ApuGRvW2

Thanks,

Gui.

[Brant Schroeder · Accepted solution]

Gui,

  Before you go into the edit page for the notification you can toggle the enable toggle to turn it off.  See screenshot below.

[Jack Brickey]

yep i keep that disabled personally as it creates unnecessary spam.

[Fen]

Is there a new answer for this as I no longer see that option in notifications? 

[Jack Brickey]

It is there for me. Please share what you see. I assume you are indeed using a CMP project.

[Fen]

My mistake I may have been in a different project as I now see it. Is there a way to change to project type after creating it? 

[Jack Brickey]

Are you asking if you can change the project template once created? If so no. You have to create a new project.

[Fen]

Brilliant, thanks for your response 

[Gui Ávila]

@Brant Schroeder Thanks a lot!

And @Jack Brickey Thanks for the tip.