Jira Service Management

Very scary problem as I only recently noticed.  Some incoming emails are not being picked up by jira (not even visible in the log) and thus not creating new ticket in JSM Our mail domain is han...

• Question
• cloud
• jira-service-management

I'm setting up a Service Desk project. I've added swedish translations and set swedish as the default language, as shown in the image below.  However when I open the portal to customize it, l...

• Question
• cloud
• jira-service-management

Greetings. In our JSM project for HR, they want to change the priorities to Urgent, High, Medium, Low. I figured out where and how to do this. But then it said it would make the change across 109 iss...

• Question
• cloud
• jira-service-management

Hi I want to disable Gzip compression for Jira service desk, please help

• Question
• jira-service-management
• jira-service-management-server
• server

Доброго времени суток, коллеги! Необходимо избавиться от разделительной линии в начале шаблона писем. На скриншоте изображен автоматический ответ на создание запроса, на почту клиенту. 

• Question
• cloud
• jira-service-management

Hello, if i want to add gadgets i see in the name of the gadget this lines. What is this and how can i solve this issue? I recieve then a error: gadget.common.error:500 Thank you and kind regards, ...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello,  I am having issue while configuring Email handler for IMAP(SECURE) Email server.I see belwo error message while trying to test Email Handler. com.sun.mail.util.MailConnectException: Co...

• Question
• cloud
• jira-service-management

currently we are using Jira service desk data center 4.5.2 version and OS Linux 3.10.0-957.el7.x86_64 and DB postgres72. we are planning to upgrade latest Enterprise version and might ...

• Question
• jira-service-management
• jira-service-management-server
• server

Dear Sir,    I have created task in Jira service management (Not created by a email)  and put customer email on the 'request participants' field and modify the notification scheme to...

• Question
• cloud
• jira-service-management

Our company uses Jira Service Management as our Help Desk ticketing platform. Whenever someone is hired, the IT Department creates a Customer account for them in the JSM Project.  Many employees...

• Question
• cloud
• confluence
• jira-service-management

I've had a few clients create tickets.  When they post a comment to the ticket, Jira spawns a whole new ticket.  Jira does link the tickets together, but I don't want a new ticket. I've as...

• Question
• cloud
• jira-service-management

Hi all, I am using two Object Schemas in Insight, both of them contain an Object Type with the same name. I expose objects through a custom field to Jira. For this, I am using an Asset Type Configu...

• Question
• cloud
• insight
• jira-service-management

Hi, I'm having the same problem. We used to have one user, then we needed to delete this user from the "user" database, but now he could not send us mails to create tickets because the user is not ac...

• Question

Hi everyone,   We just recently moved to Trello and we are having our board member leave the company. I have been asked to remove their access to the board while keeping visible all their inte...

• Question
• jira-service-desk-cloud
• jira-service-management
• trello
• user-management

How do I change the customer permission to avoid the above mail handler error? I have the Jira service management cloud edition. 

• Question
• cloud
• email
• jira-service-management
• permission

We have 4 employees on Service Desk Team. Three of these are Service Desk Agents. The fourth employee who is not a Service Desk Agent, is listed among the Customers. Is there any way to avoid this,...

• Question
• jira-service-desk
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• server

Hi,  how can I disable Isssue comments in the Jira Cloud when the Issue is transitioned to closed state?  I tested https://support.atlassian.com/jira-cloud-administration/docs/use-wo...

• Question
• cloud
• jira-service-management

I am using Automation to send E-Mails to relevant parties when a new Ticket is created in Jira Service Management. I use either of the following smart values in these emails:   {{issue.descri...

• Question
• cloud
• jira-service-management

Hello   We want to integrate jira help desk on our website... We wanted to know how to integrate Jira help desk with our website... can u give us options how to do this ? Our site will be newl...

• Question
• jira-service-management

Hello everyone,    Perhaps someone else is experiencing the same as me. Up until a few days ago, I was able to go into my JSD (cloud) project settings > Knowledge base and manage the c...

• Question
• cloud
• confluence
• jira-service-desk-cloud
• jira-service-management

Hi, For a report for stakeholders of our service desk, I need to report on the time it took to provide a first response on the ticket. I've configured SLA rules for this (called Time to first respo...

• Question
• cloud
• jira-service-management

Hi, I am investigating if I can transition my Classic Service Desk project to a NextGen project. For this case I have one question in particular:   Is it posbible to exclude a new project fro...

• Question
• classic
• cloud
• jira-service-management
• migration
• next-gen

Hello everyone, I have a Jira service desk project and I have created a customer organization (T24 per ARAG) in it: Inside this section I have invited some customers. They correctly receive th...

• Question
• cloud
• jira-service-desk
• jira-service-management

I actually have two related questions that I got from HR in my quest to create documentation. My guess is it's a firm NO on both of these but due diligence requires that I ask. 1  If an issue i...

• Question
• cloud
• jira-service-management

I'm creating documentation for HR folks for when we roll out JSM. We're migrating over from Zendesk and I notice a graphic in the old doc that says they could bring up a customer interaction history,...

• Question
• cloud
• jira-service-management