Community resources
Community resources
Community resources
Jira Service Management
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Hi We have just recently implemented JIRA service desk. I am looking for a way to embed Widget into our main sharepoint site. Sharepoint only supports iframe code where is the widge involves may...
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We have recently set up Jira Service Desk (server) and have added all our organisation users via Azure AD sync and market place app Resolution SAML SSO. This is all working perfectly. The question I...
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...() //println "setheaders" //httpRequester.setHeaders(headermap) def AuthType = "basic" if("true".toString().toLowerCase() == "true") { //headermap.put("Authorization",authorizationString) h...
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I can set new permissions up in permissions, but i would like to add members to the existing groups instead of creating new ones. I have cycled the service, rebooted. windows server 2019, postgres,...
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Dear All: I have a service desk for contract requests. When they are 'done' they go into the Done queue. The number in that queue seems to be capped at 50, and I know there are f...
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I've got 4 service desk type projects. Is it possible to configure the queues so the filters span multiple projects? My users are complaining they would prefer to see all their queues fro...
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===== Not working. Issue Type: Incident URI: /rest/servicedeskapi/request/10010/transition Return: {'size': 0, 'start': 0, 'limit': 50, 'isLastPage': True, '_links': {'self': 'https://m...
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When I created my first Jira Service Desk project, the name was "External service desk". I already changed to "Suporte Ensinio" ( http://prntscr.com/utlrol ). But the old name persists: -&n...
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Jira gives me 8hrs to respond to a ticket but I was wanting a reminder of when tickets reached a certain time as well.
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When a customer closes the ticket in Jira Service Desk they fill out a summary form asking about their experience. I need to add a secondary summary form in Spanish. I have looked under the lan...
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Hello, I am trying to edit a workflow so after 72 hours users are not able to comment on an old request (also it does not re-open the request). Is there a way to do this? Thank you,&nb...
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There are 4 options when selecting an issue to be resolved (Done, Won't Do, Duplicate, and Declined). I would like to create an issue when Resolved = Done. I don't see that option. Can someone give m...
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Hello, can you describe what does it mean to add someone to the project? Because when I choose this option, other customers can still see this project, evethough they are not added to the project i...
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Hello, I use a custom message field in my request page in my customer portal which displays my customers a url based on the drop-down choice they make Now after a customer has creat...
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In designing our change control process we would like to have 4 issue types that represent severity of change. Each issue type would have more required fields as severity increases. ...
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I am testing Jira Service Desk to try creating a new procurement process: employees send a request, managers approve, developers develop, really easy. The request will contain information like reque...
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Hi everybody, I have read almost every post on this topic on the forum, but all of them point to an option\setting and related screen that I don't seem to have. I know I should see the Automation ru...
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Hello. I am trying to set up Jira Service Desk, and it's not clear to me how to achieve some page layouts and the flow beteween them. For example, these 2 pages here: FIRST And also this one...
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Hey everybody, in the 'standard' Project Automation Rule called 'Set organization using reporter's email domain' I want to replace the value 'Use reporters e-mail domain' with a Custom Field called ...
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Hello, Kindly help me understand the difference between 10 users vs the 3 agents mentioned for the Jira Service Desk Free Edition? We are looking to use Jira in our organization to manage of change...
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- jira-service-desk
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Hi, I am just starting with Jira Service Desk, and it would be better to start with next-gen project instead of classic project. I did not find a way to create a next-gen project. Is there a step by...
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Hi, I am giving a try to Jira Service Desk, but I'm struggling to add all our email address. I read: "Turn customer emails into support tickets by using the default email account or c...
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Hi Can you let me know why am i seeing my screen like this? Reporter email address run over Assignee name
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Hi all, I'm using ScriptRunner for Jira Cloud, and am wanting to update a field in an external tool when a Jira field is updated. Each Jira issue is given a Custom field A value upon...
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Is it possible to review the customer profile and see if they have every logged in and used portals? Also is it possible to label customers...for example I have customers in orgs but some customers n...
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