Assignee Report

[Andrew Yoward]

Hello,

I am new to Jira Service Desk and I am finding even basic reporting to be difficult.  I am trying to set up a report that shows me how many tickets my team have open and how many they have closed.  I would like to be able to specify the dates for a reporting period but I would also like to be able to create a gauge to go on the dashboard that shows it as well to try and create a bit of competition.  How would I go about doing that?

Thanks,

Andrew

[Liam Green]

Hi @Andrew Yoward 

Take a look at the below guide on creating reports:

https://confluence.atlassian.com/servicedeskserver/setting-up-service-desk-reports-939926426.html

and also the following guide on dashboards:

https://support.atlassian.com/jira-service-desk-cloud/docs/manage-dashboards-and-gadgets/

If you're struggling with anything specific after this let me know and I'll see what I can do to assist.

Regards, Liam

[Andrew Yoward]

Hi @Liam Green 

Thanks so much for this. I have now got CSAT up and running for the team and customers which was a great help!! However, having reviewed both of these documents, I am still not sure how I might be able to create a report with a table that lists all the members of my team, how many tickets they have and how many they have resolved, say over the last 30 days. Am I missing something?

Thanks,

Andrew

[Liam Green]

Hi @Andrew Yoward 

Glad it was helpful!

You could create a table showing the resolution against the assignee using a two dimensional filter on a Dashboard.  This would show unresolved and any resolved states separately.

[meden]

This was a great question, I was wondering the same thing. Were you able to create an individual report that compares the team member to their individual ticket time?