Jira Service Management

N/A

• Question
• cloud
• jira-service-management

Hello, I've succesfully set up that an e-mail creates a new ticket, that works well. I'd like to achive that this creates an incident, but whatever I choose at " Incoming Mail -> Issue Type " ne...

• Question
• cloud
• jira-service-management

Hi team, I just want to know that if my addon expires than what is showing to my audit logs, a default id has uninstalled the addon of my url or anything else like attlassian revoke access My query...

• Question
• cloud
• jira-service-management

Is there a way So that we can schedule a JIRA tickets report ( this is based on a JQL output) better to meet customer needs, I'm trying to schedule a report of total tickets created daily, and I will...

• Question
• cloud
• jira-service-management

Most of our users are frontline workers and so don't have an email address, but do have access to Teams. I have a workflow figured out where I can raise a ticket for them and then share it with them ...

• Question
• jira-service-desk-cloud
• jira-service-management

JSD Scenario: Request created that has two serial approvers (AA and BB). Change status to "For approval" AA aproves the request >> status change to "2nd Level" BB declines the request >&...

• Question
• jira-service-desk
• jira-service-desk-server
• jira-service-management

When adding variables into the "Customer Notifications" options, is there a way to print the reporters email address? Currently, it looks like it will only print the name JSD (cloud) picks up. E.G....

• Question
• cloud
• jira-service-management

Hi,   I am trying to create a 'Dashboard', it's a 'Two dimensional filter statistics', based on labels. I have the following issue. We apply more than one label per incident. From some reaso...

• Question
• cloud
• jira-service-management

Here's an example - I have 100 customers in project ABCD.  I create a new project and it's now WXYZ. I want Jsmith and Bsmith to access Both projects within their customer portal (They see bo...

• Question
• cloud
• jira-service-management

How do I change the text in the email reply to customers? Currently the text reads: Just confirming that we got your request. We're on it. I want to change this.

• Question
• cloud
• jira-service-desk
• jira-service-management

Hello, we have setup a Service Desk (or Service Management as recently renamed) with incoming E-mails being opened as tickets. In general the setup works fine. However we recently added the E-Mail ...

• Question
• email
• jira-service-management
• notification

Hello, I am trying to make some Custom reports and struggling to have the desired results. We have one Project in Service desk, and we have created Organizations for each client we have. We are fil...

• Question
• cloud
• jira-service-management

Após a atualização vejo que tenho duas automações que apresentaram problema. Um o texto vem errado "Esta item requer sua atenção. " e não consigo mais achar onde alterar.   Outra é um alerta ...

• Question
• cloud
• jira-service-management

Hi, I'm trying to enable ITSM template for Jira Service Desk (Service Management) according to: https://community.atlassian.com/t5/Jira-Service-Management-articles/UPDATE-The-Early-Access-ITSM-...

• Question
• atl-rvw
• cloud
• jira-service-management

Hi. I wondered if this scenario is possible:  Official governmental departments use twitter to send tweets about roadwork, accidents in traffic etc. We are a responsible for public transpont i...

• Question
• jira-service-management
• opsgenie
• twitter

Hello!  I created a Service Project and set up and added the configured screen. I also configured the issue. Here I added an addition tab where I added some advanced custom fields.  ...

• Question
• cloud
• jira-service-management

Hello! We have Jira Servicedesk (Server Edition, version. 4.5.4 with 3 agents and we have troubles with request creation via e-mail. Personal 'Other' e-mail channel was configured. I deleted this&n...

• Question
• jira-service-desk-server
• jira-service-management-server
• server

http://joxi.ru/52awlQ0UkgBOor

• Question
• cloud
• jira-service-management

I am trying to change the description of my newly created portal groups. However, I do not find anywhere an "Edit" button for the description - or similar functionality. How can this then be done? ...

• Question
• cloud
• jira-service-management

I would like to transfer a number of incidences generated(in jira) from one project to any other; is it needed any permission for that? is there any jira guide about how to do it or anybody knows if ...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

When creating user facing articles that have a lot of information and images, we use the "Expand" macro.  This is a great macro as it condenses the articles down extremely well so the customer ...

• Question
• jira-service-desk
• cloud
• confluence
• confluence-cloud
• expand
• +1 more tag...

Help. Many cards Haven't comments section. How can i enable the comments???

• Question
• comment
• jira-service-desk
• jira-service-management

Hi, One of the customer is unable to access the customer portal for viewing/raising new tickets. Earlier he used to raise issues and monitor them but recently he couldn't access the customer portal....

• Question
• cloud
• jira-service-management

Hi, Wondering if Jira SD has functionality to create and track child Incidents in case of issues with widespread impact. Appreciate any inputs on this. Thanks, Mrinal

• Question
• cloud
• jira-service-management

Can i edit the "Thank" Page after a customer create a ticket?? Because i don´t want that a user can go Back to the Help Center. 

• Question
• cloud
• jira-service-management