Jira Service Management

I am trying to set a severity when multiple conditions exists. The automation validates successfully but fails when a ticket is created and fails to set the severity. The problem is there are two fi...

• Question
• cloud
• jira-service-management

The view appearance of the entire servicedesk portal isn't very wide. It sits in the middle of the screen and I can't work out how to widen it to at least half the screen or even full width. Can any ...

• Question
• cloud
• jira-service-management

Hi Team, I was reading the below publication from Atlassian: Jira Service Management: Projects vs Queues | Evaluator Resources | Atlassian Documentation My concern is: I am having different teams...

• Question
• cloud
• jira-service-management

Hello. We have been using Service desk for a while and I have a issue where I need to login to the portal to see any new ticket creates or updates to tickets and I would prefer if all these alerts co...

• Question
• cloud
• jira-service-management

We are running a load balanced two server setup in Azure on Windows machines using a common Premium File Share The application is slow and the disk latency test: java -Djava.io.tmpdir=<inde...

• Question
• jira-service-management

Usually, when you fill out forms online, once you log in, the form will auto populate with basic information, example:  First name, Last Name, Address.  I want to get my Jira Service Desk t...

• Question
• cloud
• jira-service-management

 I'd like to setup a new help desk project for another product and would like to copy the current service request workflow and setup I have for our current service project. Is it possible to ...

• Question
• cloud
• jira-service-management

I am looking to see if there is a way to have a users manager be CC'd on the ticket they create in an company effort for their management to be "in-the-loop" for their issue.   Is this possibl...

• Question
• cloud
• jira-service-management

So I created several request types and I created some groups before I realized that the groups do not work in the way I had hoped.   I have three groups, employees, managers and HR/OPS and I w...

• Question
• cloud
• jira-service-management

Greetings,   I´m trying to send a mail to agents when SLA is breach but I don´t get it.   I also try to add a comment to the issue to notify by mail but this doesn´t work.   Can ...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi Team, I have requrment to send email notification to group of customers when issue created in my Service management project. In that email I neeed to capture portal request URl, we have this wit...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi Community, I would like the customer email to transition the issue from status "Closed" or "Resolved" to "Open". Since the active workflow did not enable to add a new transition out from status "...

• Question
• cloud
• jira-service-management

Hello Community According to the instructions, the object schema can be exported in Insight on premise. Unfortunately, I cannot find this function in the cloud version. Can the object schema really...

• Question
• asset-management
• assets
• cloud
• insight
• jira-service-desk
• +4 more tags...

Hello,   I'm testing the Opsgenie integration throught Java SDK for a customer that uses Opsgenie for Alert management. I'm using a Trial account as we use Atlassian products extensively but no...

• Question
• cloud
• opsgenie

This morning, Atlassian announced the acquisition of ThinkTilt, the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their orga...

• Article
• feedback-forum
• jira-service-desk
• jira-service-management
• thinktilt

Hi, We have a user that doesnt receive any notification from Jira since that we add that user on Jira. We already check all the settings of Jira for that customer and their are the same of all the ...

• Question
• cloud
• jira-service-management

Hello, We're looking into Jira SM + Opsgenie to manage our customer tickets and monitoring alerts and responding to incidents.  Is there a best practice way how to use these two systems togeth...

• Question
• opsgenie

Hello All, I am currently trying to set an automation that handles a certain usecase where the ticket has to be closed upon creation. My workflow involves a mandatory comment before resolving the ti...

• Question
• automation
• cloud
• comment
• jira-service-desk
• jira-service-management

I would like to add more "facts" to the MS Teams card, created by the MS Teams v2 integration. Especially, I would like to list the desired "details" values in the Teams card. This would help to make...

• Question
• cloud
• ms-teams
• opsgenie

Hello, I have an important question. Since my free trial period for Standard is expiring, I would like to make a payment by bank transfer, for this purpose I need information on which account to rel...

• Question
• cloud
• jira-service-management

Hi there me and my coligue are ad,mins for jira service project and he is not able to edit the issue which he created. I am able to edit as i am also the admin for the project but he is not able to ...

• Question
• cloud
• jira-service-desk
• jira-service-management

Hi there  I was wondering is there any way to disable or restrict the filters on the requests view on portal where users see all the requests in the organization. I can't find the exact page in...

• Question
• cloud
• jira-service-management

Hi there  I was wondering is there any way to make people view the queues coming on jira service project except administrator. So they can view the queues, add comment  and votes but not a...

• Question
• cloud
• jira-service-management

Hello Community, I have a pretty special use case which I'd love to use OpsGenie for. To distinct systems (hosted in-house with us) should send heartbeats to OpsGenie (using the plain built-in hear...

• Question
• opsgenie

we have a custom field and want to start a workflow based on the content. I have made a list of radio buttons. I want to let the user chose one of the options and then continue the different flow a...

• Question
• cloud
• jira-service-management