Jira Service Management

I am using automation rule to follow up with end users when their tickets sit for 3, 7 and 10 days then closing the ticket. I have it working somewhat now with three automation rules with jql checki...

• Question
• atl-bobross
• cloud
• jira-service-management

There is JSON data showing in my responses. My customer notifications looks like this when replying:   {"@context":"http://schema.org","type":"EmailMessage","description":"View request","poten...

• Question
• cloud
• jira-service-management

Is it possible to batch update issues in a project in JSM Cloud? Or at least - update fields in a list of issues instead of opening each issue?  

• Question
• cloud
• jira-service-management

Hello JSM Magicians, Is it possible to disable the system comment of an approval in Jira Servicemanagement cloud? Thanks! Robert

• Question
• cloud
• jira-service-management

We currently have a public customer portal set up where user's can send in a request without having to sign up explicitly. However, if you are not logged in you are requested (mandatory) to p...

• Question
• cloud
• jira-service-management
• public

Hi, In new gen project we see only Microsoft and Custom as mail service provider option. However if i try using Custom and use Gmail account it doesn't works.  This is a blocker. 

• Question
• jira-service-desk

Hello,  I have integrated Jira Service Management/ Desk (enterprise) with Opsgenie and when creating an issue in Jira, an alert is automatically created in Opsgenie (which is good) . I would l...

• Question
• integration
• jira-service-management
• opsgenie
• status

Hello,  I integrated Jira Service Desk/ Service Management (enterprise) with Opsgenie with Webhook and I configured all the alert actions rules, but it only creates an Opsgenie alert from a Jir...

• Question
• integration
• jira-service-management
• opsgenie

Is there a possibility to send an email through automation to an organization? We tried smart values like {{#issue.Organizations}}{{#users}}{{emailAddress}},{{/}}{{/}} as suggested in http...

• Question
• cloud
• jira-service-management

Hello, I need your advice on the best practice method for adding tracking of tickets for a new client we've taken on. In other words, we'll now be tracking support ticket for an external company in ...

• Question
• cloud
• jira-service-management

Hi,    We already use Confluence. Can we use our main Confluence to provide knowledge based functionality to Jira SD, or do we need to purchase a separate Confluence license?

• Question
• cloud
• jira-service-management

We would need some workaround or help for the following request.  We have a service project for every customer. Can we configure the mail handlers that for every customer domain and project t...

• Question
• cloud
• jira-service-management

Hi,   We're using JIRA (on premise) and JIRA Service Desk (on Cloud). Is there any way to integrate two systems since one of them is on premise whereas the other one is on Cloud?  We bas...

• Question
• cloud
• jira-service-management

Hi All,   We're using JIRA SD Cloud and we want to turn customer emails into support tickets. We'd like to create a white list to allow our customers to send such emails so we need to add thei...

• Question
• cloud
• jira-service-management

The mail handler is processing incoming e-mail successfully, yet no issues are created. What steps are possibe for an error analysis ?

• Question
• jira-service-management
• jira-service-management-server
• server

Hi Community, I m new here and have to change our support system - I would like to stay within atlassian products but I have a critical problem. I managed to setup our help center (https://slidevis...

• Question
• atl-rvw
• cloud
• jira-service-management

as far as i can see all jira/confluence interaction is configure

• Question
• jira-service-management
• jira-service-management-server
• server

Hi, All, could you please advise what to do to contact Jira tech crew to fix this problem - Customer Portal stopped showing task description.. Again.. Please help to contact tech crew to fix ASAP. ...

• Question
• cloud
• jira-service-management

I hope you can help me with my issue (or in fact my wish). I've already searched through this community and couldn't find an answer. I'm using Jira Forms and project automation within Jira. But now ...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• proforma

I want to configure SLA based on "Due date" but unable to configure "due date" as mentioned in the below mentioned article(In link) for cloud version. For this reason, we are unable to go live from l...

• Question
• cloud
• jira-service-management

Jira Service Management is connected to a standalone Office365 email address xxx@yyy.com Password for this email expired over a month ago Usually I receive a notification about this when I login to...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Our portal's default language is English, but I have activated Japanese to support our customers. We have some required fields in our request form, however, it seems that the error message "Please pr...

• Question
• cloud
• jira-service-management

Hi.  New to Jira Service Management.  I have setup custom email in my project and it said it connected successfully.  I sent an email from company email address to new support email se...

• Question
• cloud
• jira-service-management

Is there any built in option that I can leverage to send remainders to approver every week or every other day until they approved the particular thing in JIRA?

• Question
• jira
• jira-server
• jira-service-desk
• server

Hello all! I'm looking for input (or discussion) about the possibility to leverage the asset management functionality of Insight, documentation in Confluence and automation/incident response of Jira...

• Question
• confluence
• insight
• jira
• jira-server
• jira-service-desk
• +2 more tags...