Jira Service Management

We would like to have a separate email address for incoming tickets. Currently the address ends on atlassian.net, we would like to change this and put our own support mail there, so that our customer...

• Question
• cloud
• jira-service-management

As our company rises we've faced a new challenge. Now Jira Service Desk adds to watchers every user from original email recipients (To, Cc, Bcc). It is an expected behavior in the most cases. But no...

• Question
• jira-service-desk
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• watcher

Hi, I'm starting to use Scriptrunner and I need to know how can I find out the list of fields (the name) associated with an issue, both standard fields and custom fields. I need to use it in a post ...

• Question
• cloud
• jira-service-management

I apologize if this has been asked but I have searched to no avail. In the configuration of the new issue view (issue layout), I have Agent View, Request Form and Workflow Statuses tabs. In the Age...

• Question
• cloud
• jira-service-management

...rl.openConnection() connection.setRequestMethod("POST") connection.doOutput = true connection.setRequestProperty("Content-Type", "application/json;charset=UTF-8") connection.outputStream.withWriter("UTF-8...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi, We are using Jira Service management Cloud. I am not able to find my Jira SEN number. We are not using any third party add-on in my instance. Please let me know how to find SEN number in Jira C...

• Question
• identity-manager
• jira-service-desk

Hi, The case is in service desk:  if one of the approvers aprove the ticket and then understand that he need to cencel his approval  and then re-aprove it later. Is it possible to get you...

• Question
• jira-service-desk
• jira-service-management
• jira-service-management-server
• server

Hi All. Currently we are using JIRA API call method to show case JIRA data in Power BI dashboards. But this method fails to show real time dash as refreshing takes time in PowerBI and allows only 10...

• Question
• cloud
• jira-service-management
• power-bi

We are running into limits for a custom field we have created for our CS board. We have added about 55 values to our "Customer" field and "Add Option" is now not available to add more.  Can so...

• Question
• cloud
• jira-service-management

Hello, I've got a request to block Portal reporters for updating tickets opened by them which are already with status "resolved". Is that possible?   Thanks in advance   Regards Hristo

• Question
• cloud
• jira-service-management

I want to permit certain colleagues to be able to move tickets between statuses. At the moment they can see their Requests from the customer portal, but can't see the project "back end" (not sur...

• Question
• cloud
• jira-service-management

When I try to install the Tempo Timesheets-Time Tracking & Reports App in Jira Cloud I get the following error: We ran into a little trouble It might just be a hiccup. Try again in a bit. ...

• Question
• cloud
• jira-service-management

Hi, I have a  custom field, due date type - is it possible to FORCE users to select a + 5 days date?  Basically, I do not want them to be able to select a date that is less than 5 days fro...

• Question
• jira-service-management
• jira-service-management-server
• server

As I set using php to create Jira issue and assigned the value in php, moreover, the reporter in Jira Issue is still "Anonymous", please help. $arr['reporter']=array('name'=>$_POST['email'], 'em...

• Question
• cloud
• jira-service-management

  I'm setting up my portal and currently have 5 active projects - all of which are displaying on the main portal page - I actually only want 1 or 2 of them displayed at this stage - I haven't b...

• Question
• cloud
• jira-service-management

Is there a way of select the fields that are sent in an email alert. PR

• Question
• cloud
• email
• opsgenie

Check out a fireside chat with Business managers from G2 and Pipedrive moderated by Halp’s former Co-founder. Learn why their IT and business teams looked for a better way to support their teams wher...

• Article
• halp
• jira-service-desk
• ms-teams
• slack

We would like agents that work for our customers and submit requests to be able to view requests submitted by their colleagues they work with. Is there a way to give access for a customer to see all ...

• Question
• cloud
• jira-service-management

Hello! I am trying to install the atlassian-connect-spring-boot-sample-ajax plugin from https://bitbucket.org/atlassian/atlassian-connect-spring-boot-samples/src/master/) I have changed the ba...

• Question
• cloud
• confluence
• confluence-cloud

Hi,  I was wondering if there is an app for resource planning. We are a machine shop and we receive work request on our Jira service management portal.  When we receive the request, we ne...

• Question
• cloud
• jira-service-management

We will be implementing Service Management but I am having a hard time figuring out how to have 1 queue exist for multiple clients. Would each client have their own queue? That seems like a lot for s...

• Question
• cloud
• jira-service-management

When i am creating a Request Type Template Jira offers a set - but seemingly random set of the available custom fields.   When i add new fields it adds some of them to context fields in ...

• Question
• cloud
• context
• jira-service-management
• template

We're using Jira Service Management and Jira Software and are trying to get the two integrated with each other so that we can link issues in JSM to tickets in Jira Software. When we try to create a l...

• Question
• cloud
• jira-service-management

I have built the dashboard but when I try to share it to the project the project is not available from the dropdown selection window. Why can't I share the project dashboard with the project the dash...

• Question
• cloud
• jira-service-management

For importing external files, what is the maximum of Issue that Jira can support. I have CSV files from the Server version and I have to import it into the Cloud version, but these files have thousan...

• Question
• cloud
• jira-service-management