Community resources
Community resources
Community resources
Jira Service Management
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Today when getting a new ticket in our queue, I cannot assign that ticket to a user. I get this message when I try and assign it to one of my team members "User '5ad7a75f34f1e62b1ac9451c' cann...
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- jira-service-management
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Hi there! :) Anyone in the know how can I get Satisfaction rating information and comments via automation - emails? I am trying to use this post, but there is the same problem: https://communi...
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Hello, I know that with the new configuration of the issue view, the custom fields that appear in the user portal are displayed in the details view, but is there any way to configure the fields that...
- Question
- cloud
- jira-cloud
- jira-service-management
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Is there any way in Jira for us to see what the user/customer sees - their view of something? I just wanted to see if we have that user view in Jira in any shape or form, to see how emails look...
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- cloud
- jira-service-management
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I am new to using the email channels and have configured it to work, what I was wondering is if there is a way to add whoever is cc and bcc on the email to be added as a watcher?
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- channel
- cloud
- jira-service-management
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- Question
- cloud
- jira-service-management
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- Question
- cloud
- jira-service-management
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I'll add a watcher to a JSD issue. Sometimes I ask the Watchers for info or feedback. These Watchers are not agents or admins so they need to use the Portal to add comments. When I 'Reply to custome...
- Question
- cloud
- jira-service-management
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Hello All, I am VERY new to working with Jira and have been asked to set up an automated workflow so that when an issue (when submitted as a service desk item) is estimated to be more than 40 ...
- Question
- cloud
- jira-service-management
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Hi, This is more of an ITIL question but I was hoping someone could help me. Our organization is fairly new to ITIL - we are just starting to follow Incident Management and Problem Manag...
- Question
- cloud
- jira-service-management
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Is there a way to exclude the search function in the summary field? So that it is limited to the direct search field before raising request type?
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On a request for change. How can you make sure the original form is completed fully before it is submitted? (dates are correct etc) Can I create a standard Approvers list or group so when the chang...
- Question
- cloud
- jira-service-management
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Is there a way to push comments from JSM to a Jira Software project and vice versa?
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Hi, Is it posible to enable all issue types for all the request types? Now if I have a certain request type and change the issue type the request type gets overwritten. Would be lovely to have bot...
- Question
- cloud
- jira-service-management
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Is it possible to copy a request type to the same project? Some older threads from 2 yrs ago saying it was not possible then. Its quite a major headache to have to manually create a request type each...
- Question
- cloud
- jira-service-management
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Hi We are going to using the change control piece of JIRA Service management and am looking to have the linked issue field as part of the request form. This will enable the technology teams t...
- Question
- cloud
- jira-service-management
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Hi, we are still in a testing phase. We created a project Triage and other dedicated projects for each of our applications ( with dedicated teams) We need to receive all email requests on triage ma...
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- cloud
- jira-service-management
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Hi, I want to create a ticket and then want to response to the customer with an update. So that the person of the organisation get's a mail and see the ticket.
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- cloud
- jira-service-management
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I need to create a system with 3 roles: admin, client, operator. Basically the client will make a request of the operation from the list set up by the admin and operator will perform those operation...
- Question
- cloud
- jira-service-management
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In my project which is a new service management project; There is a field on the tickets called 'Share With'. This field is required, and I can't find how to turn it off, or how to default it to 'Sha...
- Question
- cloud
- jira-service-management
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Hi, We're using JIRA SD (On Cloud) (free version) and JIRA Software (On Premise). We'd like to integrate them and link tickets created in JIRA Software to JIRA SD or vice versa. ...
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- cloud
- jira-service-management
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Can you create a alert suppression for after hours? For example... alerts less than Critical from 1800 to 0900 weekdays would be suppressed until normal workday M-F 9-1800. Please advise and thank yo...
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A ticket has been raised (VSD-158) and I clicked "reply to customer" from within the ticket. When the customer replies, it creates a new ticket (VSD-159 and VSD-160). The subject in my first email c...
- Question
- cloud
- jira-service-management
- request-type
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Hi, I found a few topics discussing how to move a user into an organization. The Add customers dialogue on the Organization page seems to be the standard approach for this, but it only works when yo...
- Question
- cloud
- jira-service-management
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Hello i am also curious on the way people send a "new ticket" mail to support mail box when an issue is created on IT next gen process. From what i see a mail is sent to the contact that creat...
- Question
- cloud
- jira-service-management
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