Jira Service Management

Why customer don't see attachments field on screen?

• Question
• jira-service-management
• jira-service-management-server
• server

Hi, for a few days the newest entry within a ticket was displayed on top. Now I have to scroll down again... Was it a test? Was it a feature that got reverted? Can I switch it back on? We are usin...

• Question
• cloud
• jira-service-management

Hi, I would like to change the title that's in the browser tab: "Jira Service Management" to something else. How do I do that? :) Attached is a screenshot for your reference. Thank you!

• Question
• cloud
• jira-service-management

I really want to delete my account, but it is way too difficult to do. Can you help me?

• Question
• cloud
• jira-service-management

Hi All, I am trying to set the Tempo Time add-in's custom field of account using the Jira Automation option to write a JSON. Ideally I want to set the value of the Account using the v...

• Question
• addon-com.codebarrel.addons.automation
• addon-is.origo.jira.tempo-plugin
• automation
• cloud
• jira-service-management
• +2 more tags...

Please see the attached screenshot. We have field help for the field "Description". But it's below the entry box right now. How can I move it to below the "Description" but above the entry box? I can...

• Question
• cloud
• jira-service-management

When looking at the list of articles in the Customer Portal, the customer sees the name/title of the article with first 2 lines of text that it pulls from the Confluence page. We would like to have ...

• Question
• cloud
• jira-service-management

Hello all, Is it possible to change the menu bar and more specifically, can we change the label and color of the "Create" button?   Thank you for your help.

• Question
• cloud
• jira-service-management

My organization has two JSM projects. Right now, each project seems to have its own unique set of customers and organizations. This has become a serious pain point in using JSM; ideally, we'd like to...

• Question
• cloud
• jira-service-management

Is there any notice when a new ticket arrives? So I don't have to search in the project that new ticket, but to see the notification?

• Question
• cloud
• jira-service-management

I want my name to be at the end of each answer, my job title and my company logo, but I don't know how to add that. Can someone help me?

• Question
• cloud
• jira-service-management

...TTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false"/> --> &l...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi,   Is there a way to view history or logs of any users, admin included to see if they view certain projects/tickets? This is for security as there are private information in certain project...

• Question
• cloud
• jira-service-management

We're having an issue reported by someone who submitted tickets to one of our service desks that they're not getting notifications. We thought it would be a good idea to allow them to see all tickets...

• Question
• cloud
• jira-service-desk
• jira-service-management

Hi there Folks.  I would like to ask a question if there is a way to integrate our Cloud JIRA with Digital Shadows?  Is there any add-on or API for this? (Not the one for the server).&nbs...

• Question
• cloud
• jira-service-management

My Jira Core says I can paste a license but my Jira Software Starter license doesn't work.  Assuming I need a different license but not sure where to look.

• Question
• jira-service-management
• jira-service-management-server
• server

I need to update the settings of our JIRA Platform in a way that when an automation runs, the system will not send an internal email to agents and admins. The team gets bombarded since we have a lot ...

• Question
• atl-orange
• automation
• cloud
• jira
• jira-service-management
• +1 more tag...

Hello, I have created an automated response to reply to/acknowledge the customer when a Sev 4 is created.  It current generates as son as the ticket is created.  How can I delay this autom...

• Question
• cloud
• jira-service-management

For DC plugins, there are annual reviews and users are able to fill up the details via a form in https://data-center-ecosystem.atlassian.net/servicedesk https://developer.atlassian.com/plat...

• Question
• cloud
• jira-service-management

Hello everyone I want to make a custom field, where certain clients will be indicated, and give access to view task by field type Request participants. How to do it? I need to make that certai...

• Question
• cloud
• jira-service-management

Hello Guys, I have a service desk type project which has a user picker field on one of request form, in general its working fine for all of us, but for some users its showing up as text field. What...

• Question
• jira-service-desk
• jira-service-desk-server
• jira-service-management-server

Why Comment is not visible after Bulk update operation?   I did a Bulk operation and add a Comment but when Bulk update is done, Comment added during bulk operation is not visible in issue?

• Question
• jira-service-management
• jira-service-management-server
• server

Hi, currently, if I am a customer of Organisation A, I am able to see the service project of another Organisation (Organisation B) in the help center. See screenshot. How do I disallow this and make ...

• Question
• cloud
• jira-service-management

" Team API Keys are not authorized to perform this action"

• Question
• opsgenie
• cloud

I am following the instructions of  Integrate Opsgenie with Microsoft Teams V2   When I click on step 1 - Go to Opsgenie's Microsoft Teams Integration page. I get the fol...

• Question
• ms-teams
• opsgenie