Community resources
Community resources
Jira Service Management
-
Error AADSTS50105 encountered when logging into Atlassian cloud
-
Hi, I'm implementing a new JSM and now I'm creating a "request form" for the portal. If I create a form from a template, they all contain the "Urgency" field by default. And here I need to get my be...
-
Hi All, Good day! I have added the users 7 for free plan jira cloud, but out of 7 users one of the user not able to assign tasks rest for all i can assign the tasks what could be the...
-
We have come across an announcement that opsgenie portal is currently deprecated. Will the SDK keep working or will those needs to be migrated to another alert api?
-
In which screen or settings, we can change the fields that are displayed in the emails sent for Automation. This comes from Automation for Jira Address. Currently we like to customize these f...
-
We have a Jira service management project created and a portal set up for external users. Knowledge base articles have been created in confluence and linked. external users see the v...
-
Quick question - is there an easy way to copy all watchers of the newly created issue to Request Participants field?
-
I created a form to allow our users to submit bugs and feature reuquests. But I can't seem to make it avaialble to the public, ie non-jira users. How do i do that?
-
Hi, I am looking for a way to set up such a pie chart for a dashboard: to show the count of tickets per person assigned to the ticket, and th...
-
Hi, I started playing with JSM and when I created the first JSM project and went to look around, so when I looked at reports -> workload, I found accounts that I don't know. &n...
-
Hi, I have a flutter app that is used by external customers. They shall be able to create a service desk ticket from within the app. I am going to use the REST API for that. Goal is...
-
I am new to Jira and trying to solve a complicated issue. I have a board say SIT with hundreds of tickets. Some of the SIT tickets are linked to tickets on another board. I want to be able to see all...
-
Hi, I've been out of the Jira loop for many years and would like to ask for feedback on how best to structure a JSM project. I'm sure this support structure isn't unique, but just trying to get my h...
-
I am working on an automation that will prompt a customer for feedback in certain intervals. For the sake of testing, I have it set to run after 15 minutes, leave a comment, then run again 30 minutes...
-
I have my AI Atlassian intelligent connection set up. However, within the JSM when open incident Related resources section, articles, PIRs, and issues related to this incident are supposed to be avai...
-
I am trying to create an automation that when a custom field is completed in a child issue (sub-task to a service request, or task to an epic), that same custom field is updated in the parent issue. ...
-
Do we have a way to have a description of the JSM Dashboard available to explain the purpose of the dashboard without using the Rich Text Gadget? I see for each filter, we have the ability to click o...
-
I have 5 priority levels: Highest, High, Medium, Low, Lowest. I have had and still have a Filter on my board: project = Design ORDER BY Rank ASC This organized the board into 4 swimlanes: Expedit...
-
Hi everyone! No matter what I do, I cannot change my kanban board name! I need help please. I asked chatgpt, and google, what they offer doesnt work.
-
Hello! We are relatively new to Jira around here so I apologize if this question has been asked and answered but I was unable to find out if what I am trying to do is even possible. We are setting ...
-
Emails from domains outside our organization are getting rejected with the following error found in the logs: "DMARC-validation email filter" DMARC has been enabled for about a year for our service...
-
Hi Team, I've this information in tabular format, and it comes as an alert as synced with Opsgenie. I wanted to activate teams integration with Opsgenie, however, I'm unable to achieve that tabular...
- Question
- cloud
- jira-service-management
- opsgenie
-
I use groups to assign tickets to team members. How do I remove them temporarily from the queue?
-
I know we can see the recent automation runs on an issue as said in this link https://confluence.atlassian.com/jirakb/how-to-display-the-recently-executed-list-of-automations-against-an-indivi...
-
Hi Everyone, I am struggling here. My goal is to simplify our ticket view layout. I would like to be able to change the Reporter to a desired customer. For example, if ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 13 | |
| 8 | |
| 6 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| Friday | ||
| September 9, 2025 11:40 AM PDT | ||
| September 4, 2025 1:00 PM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |