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Jira Service Management
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Hello, Does anyone have an example where they have updated the Responder field using JSON in automation? I've attempted to use the code from the page: https://confluence.atlassian.com/...
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Hi, I want to create a rule where a ticket can be assigned to another user only after the current assignee adds a comment.
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Hi we try to recover the account and got this screen, but no email comes, what should we do ?
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There have been 3 separate incidences where our customers have reported that they are no longer receiving ticket notifications from Jira Service management. All affected customers report that they di...
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We currently have an automation in place that opens a new ticket if a customer adds a comment on a resolved issue. The automation excludes comments that contain the words "Thanks", "Thank", etc. ...
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In light of the recent migration from OpsGenie to Jira Service Management, are there any plans to deprecate the OpsGenie Edge Connector (OEC) or migrate users to the Jira Edge Connector (JEC)?
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I'm trying to create a form in JSM. I appears I've reached some sort of max limit on the number of fields/sections/whatever that the form allows. Vertical scroll bar is pegged at the bott...
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Hi, Im looking to update how my customers receive follow up emails- right now they only see the most recent response and the original question. I would like the email responses to include the ...
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How can I filter JSM (Opsgenie) alerts to create a Jira filter that I can utilize for a Jira dashboa
How can I filter JSM (Opsgenie) alerts to create a Jira filter that I can utilize for a Jira dashboard? as an example, this particular query: view=list&query=status%3A%20"closed"%20AND%...
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I have created a change management project that will require approval. I understand how to set up approvals in the workflow but i need excluded specific user to by-pass the approval p...
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I am trying to write up an Agent that can look at my Jira Automation which we have alot of and tends to fail from time to time with errors. I want my agent to be able to interrogate my Projects...
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Hello, In our organization we would like to test the Jira mobile app but on our network, it is not allowed to access the google store. I'm trying to find the APK in order to install t...
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From the 'Agent" point of view, how can I find the requests that had been raised as "private" i.e. not shared with the reporter's Organization ?
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Good day, team, I would like to know how I can edit this feature to always showed up expanded once I access to a service request?
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In my team, we use Jira Service Management, and I would like to automatically add categories when we receive new tickets from our clients. I've been reviewing several tools that integrate wit...
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We have forms and request types on the portal that are for internal use only. Somehow, external users are submitting on the portal. We only want email communication. How do I turn off the po...
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Hi, This might be easy, but I couldn't figure it out. I would like to get notifications for tickets that I am assigned to but not get notifications for other tickets including n...
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Hello everybody and thank you for reading this. We are trying to customize the Portal View (what customers see). Currently the "Priority" is in the middle part of the screen. We want it in ...
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Hi, we use jmwe for transition issues in our service management project. for instance if all linked issues status Design Approval then main issue status changes as design approval. But here is the...
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Please advise whether a cost is associated with members that want to simply interact with the Agile Retrospective for Jira and not create them. For example, a member that is only going to add ...
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As a JIRA/Atlassian user, I'm automatically logged-in while visiting Atlassian Community, therefore its my professional/company email that is being used. Can someone help me on this please
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Hi, I’m trying to populate the asset field below with the reporter of the issue using an automation. The object consists of the following attributes: The "User" attribute is Atlass...
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Hello, Hoping someone can assist here, as I have a client who would like to change the format of the JSM Operations email. Is there a template that can be changed, or is it a standard that has to b...
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Is there any way to get the original ticket description - as entered by the customer - after an agent has changed it? When I change a ticket field the change is written to the ticket history. For so...
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...e able to go "Monday was a override due to public holiday, start fresh schedule from Tuesday" Or just to be able to go and manually set 'Person 1 is mon / tuesday' and not do rotation. Any ideas?
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| yesterday | ||
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| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |