Community resources
Community resources
Community resources
Jira Service Management
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Dear Community, I hope this message finds you well. I am seeking assistance with an issue we're experiencing with Jira access. Despite having active users listed in our system, the team in India is ...
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I have removed users from our JSM Projects that were migrated from Halp. Can you advise me on the next step in the process as these users are still able to submit tickets. Thanks, Ang...
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I'm pretty new to working with Forms and automated rules in Jira, so please bear with me if this has an obvious answer I'm clearly missing! I have a Form I created in Jira Forms and a correspo...
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Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core, Confluence Deployment Type Jira Cloud, Jira Serv...
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The Opsgenie home page displays this message: "Empower your teams to natively work on alerts and on-call in Jira Service Management, so they don’t switch to Opsgenie every time" I have a few qu...
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- opsgenie
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Ho ho ho Atlassian Community is it possible to customize the "finish signing up to Help Center" mail? I would like to add a logo etc. Best christmas
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Dearest Atlassian Community would like customers not to be able to switch off the notification for tickets (bell button) Is there a setting that I'm overlooking? marry christmas
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Hello, is it possible to disable the "Participant added" customer notification only for specific issue/request types and not for the entire project?
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I have an issue where I'm trying to set up an automation that whenever an Issue is assigned a Version, I go out and update the Pull Requests base branch. I am able to successfully fetch all of ...
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Our company recently implemented an alias domain on Google Workspace. I now have two emails addresses, firstname.lastname@company.com and firstname.lastname@companyalias.com. The issue that I ...
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Good morning Guys, I would like to add several emails to receive updates of specific tickets in Jira Service Manager, today, my organization uses JIRA's closed system, where users who can ac...
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Hello guys, I'm facing some problems using importsource api to import asset objects thru an external import, here is the case: Through the API I managed to create the schema and mappings with all t...
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Since today I keeping getting this ad for JIRA product discovery. It keeps coming back. Every time I click it away I see a message that I will get less of these kind of messages. But even when I swit...
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Has anyone using Jira SM standard edition, checked with the support on the existing features getting affected once some of the features move to premium. (from Oct 2025) My understanding is that we w...
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I am using automation and API to reopen forms. However, automations in Instance A that were previously successful are suddenly throwing errors. The same automations in Instance B continue to succeed ...
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How to clone a specific ticket to newly created version using trigger when version created.
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Update: The CSV importer is now live (as of 22nd January 2025) and available to all customers using Jira Service Management. In order to initiate and complete an import, you must either be an Org Adm...
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I have 'On-Call' schedules setup in JSM. Is there a way to call/text the on call person when an incident is created?
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today API https://myurl/rest/servicedeskapi/servicedesk/3/knowledgebase/article?query={content} not work for me "statusCode": 400,  ...
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We have projects in JSM for different departmsnts; HR, IT, Finance etc. We have recently implemented a process in the HR project that creates tickets in other departments and links them. Howev...
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Currently the requestor/customer portal is only limited to a certain amount of list views/fields you can add for columns. Is there a way a requestor can filter their tickets by adding in a column tha...
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I have an existing workflow for our data request form. I want to change the workflow to streamline the process. I am concerned about older tasks, will changing the workflow to a status that is not as...
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I want to generate a report on the average time to acknowledge and then close an alert that is generated within the Operations section of Jira. I cannot find a way to do this or a way to query these ...
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Hi We'd need to extract the reporter's email address (and/or also name but that's secondary) of the raw email and put it in a custom field. Anyone knows how to?
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Olá pessoal, eu preciso saber se consigo, através numa automação, compartilhar um ticket com uma organização. A ideia é criar uma Organização, incluir clientes, não agentes, nesta organização, e com...
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