Community resources
Community resources
Community resources
Jira Service Management
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Hi! Our team has emails linked to a JSM Help Desk. Previously, when users not added to the Help Desk would message the linked emails, no notifications would be sent out alerting them that the emai...
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Have an abstract parent object type. Will call it object type A. Child object types of A are object types B and C which have objects in them respectively. There is another object type M t...
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Hi folks! I hope this isn't a really stupid question, but since I'm not a Jira admin for my organization I can't check myself. Is it possible to create a business project if your company only subscr...
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Gostaria de colocar a opção de status do ticket no painel para que o cliente/agente/operador possa alterar, voltar o status ou avançar caso seja necessário. Mas não consigo encontrar essa opção nova...
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As our Jira trial period ends today, I would like to confirm whether we will still be able to access our existing projects and data after the trial expires. If access will be restricted, could you pl...
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I have the following error from an automation rule But how does one troubleshoot it? Why does it have to be rocket science? I don't know in which ticket this happened, I don't know the user ...
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Hi I am trying to create a flow where customer can decline request/ticket and add comment without logging into the portal. I have added a screen but in e,mail notification when customer press decline...
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I'm slowly loosing what hair i have left with this one. Here's the problem to solve; - we are running JSM Operations (nee Opsgeneie) and JSM - we want to allow for email integration within JSM Oper...
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Hello, For the last week, I'm blocked from trying to set an automation rule to copy the comment on linked ticket: I have a first project (Name: A) I set a rule to create a ticket on our project Sup...
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Hello, We would like to have the possibility to tag issues on the edit screen using colored flags (Green / Orange / Red for ex). It is possible with Jira Service Management Data Center (v. 8.22). ...
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I have just started using Jira and I try to use the automation function. I need to send an email when work item created, but I have a trouble is the content email is empty, although I typed it in Con...
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Hi, I have an automation rule that is triggering value changed for a list of fields. Labels is one example but its a custom field. The automation is only triggering for the last one if a user adds ...
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When trying to use Jira Service Managment widget, I get the following error: "We can't load the widget right now. Try again in a little while."
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Hi all. I tried googling but I seem to keep getting results for either "Microsoft Teams" integration, or just "how do teams use jira". But instead I want to understand the workflow of the "Teams" f...
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OpsgenieからJiraSMへの移行にあたり、チャットツールの引継ぎは Opsgenieの統合とJiraSM側統合と同期(Opsgenie側でJiraSMを使用し ていたので)を確認して同じなら問題ないか また、Opsgenie側にアクションとインシデントルールがなかった場 合、JiraSM側に作成する必要はない認識でいいか
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I am unable to add new customer to particular groups now. Kindly help to sort it out.
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when posting via the code using generated header and payload I am getting following error {"message":"Key format is not valid!","took":0.0,"requestId":"dd21ff02-99d8-4a6e-8712-496c50f3d3b3"}...
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- cloud
- opsgenie
- opsgenie-cloud
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I have a project that receives data from an external widget, including a reporter's email address. I've successfully extracted the email and can look up the corresponding user in my Service Desk. ...
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Hello, in the Customer field of Jira Service Management - there is a (greyed) note that states: Add a Reporter to view customer details. This ticket has already been opened without...
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Hi Team, We are setting up our Nagiosxi on RHEL8 and would like to re-intergrate OEC on the new nagiosxi. Please provide us the rpm package and instruction how to setting it up. I am using this lin...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We are using the native cloudwatch integration, we have a cloudwatch alarm, an sns topic, and an sns subscription that all are valid and working. Error Description The CloudWatch integration is r...
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My company is already using multiple Jira products, we already have JSM in use for a few members. - I am the IT Manager and a 1 man band at the company - I have used JSM for the past few ye...
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This rule has been working for us for months. This morning we noticed that all tickets are being set to unassigned. I have tried changing this rule and recreated it in different ways and ...
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Buenas tardes. Creé un ticket en Jira a partir de un correo, pero al copiar y pegar, las capturas no se pegaron junto al texto. ¿Hay alguna manera de que se pueda pegar correos extensos de muchas ca...
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I have Templating.app but after starting to create a template Jira throws me a error page with feedback " is not working at the moment, or the page may have moved to a new web address" I use Ch...
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