cc's being dropped from ticket upon creation

[Ryan Swimm]

When an external party sends an email to us via JSM and adds other participants on CC, those users do not get added to the ticket automatically. Can someone send me a solution to make sure CCs are added as request participants automatically when a ticket comes in?

[Valerie Knapp]

Hi @Ryan Swimm , thanks for your post.

Have you checked out this documentation on how customer access settings impact project permissions?

https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/ 

I hope this helps you. 

Best wishes