JIRA Service Desk cannot add customer and reporter

[Irina]

Trying to add customer email in "Customer", the customer is displayed after creation, and invitation sent,  but disappears after page refresh. It cannot be selected as a Reporter. It happened with a particular email address, other ones can be added. Can someone advise why it happened and how it can be resolved?

[Marc - Devoteam · Accepted solution]

Hi @Irina 

Welcome to the community.

Contact Atlassian Support on this specific user. It could be that the email address is on a suppression or blacklist.

[Irina]

Thank you!