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JIRA Service Desk cannot add customer and reporter

Irina
Irina
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March 19, 2025

Trying to add customer email in "Customer", the customer is displayed after creation, and invitation sent,  but disappears after page refresh. It cannot be selected as a Reporter. It happened with a particular email address, other ones can be added. Can someone advise why it happened and how it can be resolved?

 

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Marc -Devoteam-
Marc -Devoteam-
Community Champion
March 19, 2025

Hi @Irina 

Welcome to the community.

Contact Atlassian Support on this specific user. It could be that the email address is on a suppression or blacklist.

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Irina
Irina
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March 19, 2025

Thank you!

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Jira Service Management
Jira Service Management
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