Jira Service Management

I was showing our HR department their help desk to be. Given that HR deals with all sorts of legal matters, they would like to download issues to PDF's. When we looked at the export possibilities the...

• Question
• cloud
• jira-service-management

Hi, I just created an organization and manually added all our users so they will share their request (default) and be able to see all other requests, too. We already have a lot of existing requests...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• share

How to send an automated comment, at issue creation, without impacting SLAs? Automation sends an "issue-created auto-reply" comment to provide "self-service" information to the customer while they w...

• Question
• automation
• jira-service-desk
• jira-service-management
• jira-service-management-server
• server
• +1 more tag...

Hello again! I hope you’re keen to learn more about Insight. Following on from my previous article where I shared some advice on how to decide what should go into Insight, I’m back to discuss how to ...

• Article
• jira-service-desk-cloud
• jira-service-management

the board of the project is dismiss for unknow reason JIRA server v7.4.2

• Question
• jira-service-desk
• jira-service-management

Hi, we wanted to connect our Microsoft 365 Email server to the atlassian system to have our personal mail address as the sender address for jira service management answers.  After setting all D...

• Question
• cloud
• email
• jira-service-management

If an individual has created many automation rules across many projects and then leaves your organisation and you need to remove their user account. When you remove this user, what happens to the Aut...

• Question
• automation
• cloud
• jira-service-management
• owner
• rule

I'm looking to for information on approvals. We have several managers that don't need access to Jira except for approving a request. Would these managers need a license or can they approve requests a...

• Question
• cloud
• jira-service-management

Hi, I am trying to help setup our companies Customer Support. The majority of our emails come through our support group email. However it's a group email and I don't have the password for that email...

• Question
• cloud
• jira-service-desk
• jira-service-management

I have a project that receives only email service tickets. The Jira email address is generated by a second email box that is outside of Jira that are customers email to. They are unaware of Jira. The...

• Question
• cloud
• jira-service-management

Hi, Due to my automation and workflow settings, every time a customer replys a request from email (add a new comment to the issue), the issue status changes to "Waiting for support". But then a new...

• Question
• cloud
• jira-service-management

My project is currently using the Chat for JIRA Service Desk Cloud app and I am looking to build a report based on the data collected using this app. If an issue is created from the chat this informa...

• Question
• app
• cloud
• jira-service-management
• report

Hello, I'm having a problem with an automation. Everything was OK and the automation worked fine. Then, I changed the actor from "Jira automation" to "user who triggered the event". Please see: htt...

• Question
• cloud
• jira-service-management

Hi, I have a question between icinga and opsgenie. I'm using binary icinga2opsgenie on my icinga integration. When I have a CRITICAL state, an alert is generated and sent on opsgenie -> All is o...

• Question
• cloud
• icinga
• opsgenie

I have a customer that is part of an organization but they have left that company and I would like to remove them from having access but I don't want their tickets they submitted to be lost and to st...

• Question
• cloud
• jira-service-management
• organization

Hi, I'm having a hard time to find the issues (requests) that has new comments from customers. With automations, when an issue is in status Waiting customer and the customer replys, automatically ch...

• Question
• cloud
• jira-service-management

Hi All,   There is any way to add pictures to form? I have a field called Serial No and very often the customer is not able to find the location of serial no. I want to add a photo of the prod...

• Question
• cloud
• jira-service-management

Hi there, I've been tasked with putting our risk assessment template form (previously completed by filtering an Excel document) into Jira. I thought that the best way to do this would be to create ...

• Question
• cloud
• jira-service-management

We are looking to use the widget. This will be entirely internal facing only, and we know the account id and email of every user. Is it possible to append this information into the <script> ta...

• Question
• cloud
• jira-service-management
• widget

Sorry if this has already been asked before but is there a way to automate adding customers to a Project? I saw similar posts but most of them differed in some way. I'm standing up a new Service Des...

• Question
• cloud
• jira-service-management

We are using the free trial of Service Desk as of yesterday.  As a site Adin, I sent invite to a team member.  He received the invitation link in his email but is unable to use his email ad...

• Question
• cloud
• jira-service-management

We can add emails under the cc list for the email notifications received for request when a comment is added or replying via email.   Can the contact not added to jira service desk comment to ...

• Question
• cloud
• jira-service-management

Hallo everybody! What I'm trying with Automation:   WHEN a Value Changed (I add a second component) THEN add a definied Person (Mark) to a User Picker (Multi)     But: The '...

• Question
• cloud
• jira-service-management

I would like to use a smart value to find out whether a request was raised through the customer portal, through JIRA, or via mail. Is there a smart value for this, or some other way of doing this? I ...

• Question
• cloud
• jira-service-management

i deployed the jira software and i haven't got the field requirements. i don't understand why? someone could explian me why?

• Question
• cloud
• jira-service-management