Jira Service Management

As a small consulting company and MSP, I am looking to connect Customer Organizations to their managed assets, including vendors and applications. How can I do this in Jira SM Cloud?

• Question
• cloud
• jira-service-management

Hi, I am curious if I can have...essentially two versions of the Service Management URL? I have two different customer bases, of which I would like two different Knowledge Bases (Self Help) for eac...

• Question
• cloud
• jira-service-management

Hi Folks, Following is my script listener to update a custom field called "Application" which is a multi-select field. On issue create event, if the issue summary contains the word JIRA, a...

• Question
• jira-service-management
• jira-service-management-server
• script-listener
• scriptrunner
• server

Hi, I know that it is possible to hide information like in screenshot 1. However, I would like to hide the elements marked in screenshot 2 for a specific project. Does anyone know how to do it? Scre...

• Question
• jira
• jira-server
• jira-service-desk-server
• jira-service-management-server
• jira-software
• +1 more tag...

For the above mentioned report, is there any way to have the report filter on specific users or teams?  

• Question
• opsgenie

  Hi! anyone try this ? How to Import objects from Insight Datacenter (with attachments) into Insight in Jira Service Management.? Regards

• Question
• cloud
• jira-service-management

Hi, Our production Jira Service Management server lost its configuration by itself. When we tried to login to Jira it gives us window shown in attachment. What could cause this error? We manage...

• Question
• jira-service-management
• jira-service-management-server
• server

Once the customer service request is assigned to an agent, his / her name appears whenever agents "Reply to the Customer". Is it possible that instead of agent name the "Reply to Customer" displays "...

• Question
• cloud
• jira-service-management

Want to edit workflow in ticket system on a project I have inherit. I'm administrator. But there are no pencil to click on at project settings->workflows. Where I can see the two existing workflow...

• Question
• cloud
• jira-service-management

Hi, Is this a firewall issue? if so what should I do to get around it?   Code static async Task ConnectNative() { try { string apiUrl = @"https://website/rest/api/2/issue/Key-32"; usi...

• Question
• cloud
• jira-service-management

We have projects that everyone is working on. We can see the accumulative time and all users for a project when working in Jira, but when trying to generate a report in Tempo we can each only see our...

• Question
• jira-service-desk
• jira-service-management

me gustaría saber cómo gira gestiona mis proyectos. Y porque hay veces que no me entra en la plataforma ni aparece mi proyecto muchas gracias

• Question
• cloud
• jira-service-management

Is there a way to allow a read only view of all open requests for all users in the portal? 

• Question
• cloud
• jira-service-desk
• jira-service-management

When I try to upload an external avatar in my project or in any other project (not what already exist in JIra), I get a permission denied error. It happens to me with any type of image and I am an ad...

• Question
• jira-server
• jira-service-management
• server

• Question
• cloud
• jira-service-management

I installed the Atlassian G-suite app across our domain, it used to work and I believe since I did some change in permission it stopped working, I can't recall the change and there's no backup, so..&...

• Question
• app
• cloud
• gmail
• jira-service-management

...earch = USER.search_user(names, pull="active", user_type="customer", skip=True) for name in search: get_account_id.append(name.get("accountId")) for aid in get_account_id: delete = L...

• Article
• customer
• jira-service-desk-cloud
• jira-service-management
• rest-api
• user

I have been using Insight-Discovery to collect data from our servers, however, I noticed that when I try to scan more than one hundred machines at a time, the log file shows that 100 hosts were scann...

• Question
• discovery
• insight
• jira-service-management
• jira-service-management-server
• server

Hi,   Good Day! This is my first time to used Jira Service Management and I'm trying to add application (SLA) from Marketplace, but I'm getting this error during the process. Thank you. R...

• Question
• cloud
• jira-service-management

...ecent comment contains "depends on" or "blocked by" as well as an issue key. If both conditions are true, I want to create a link. What I'm struggling with is creating a smart value to create a l...

• Question
• automation
• issue-link
• jira-service-desk-cloud
• jira-service-management

How can I get the SLA timer to show on the ticket?

• Question
• cloud
• jira-service-management

Hi everyone. I've been testing JSM recently, but we're facing some limitations on what we can show to our customers/agents. Here's what we need to show to our customers: attachments, SLA, assignee ...

• Question
• cloud
• jira-service-management

I created two custom fields and want to make them required in the form. But it's not doing anything after I click update. The fields don't have the * to indicate they are required in the portal. And ...

• Question
• cloud
• jira-service-management

I have two date/time picker fields for time to start and finish something.  I want another field that delivers the result of the difference between the two fields, rounded to half hour.  In...

• Question
• cloud
• jira-service-management

Hello,  I need to add some detailed information to the organization, data that is relevant to the agent to solve the issues.   Thanks in advance for your comments.   Regards ...

• Question
• cloud
• jira-service-management