Jira Service Management

Hey there,   As the title suggest, i am trying to import comments into an issue of JIRA service desk project with the project details as per listed in the .json code. All other project info ge...

• Question
• cloud
• import
• jira-service-management
• jira-software-cloud
• json

I was trying to place a table inside of the description once a ticket is created. I went to the configure screen and tried to get this done  I would like to click create, Once the box comes up...

• Question
• cloud
• jira-service-desk
• jira-service-management

Hello,  We have JSD Cloud, and I have setup our workflows and transitions steps accordingly.  We have also setup email triggers to transition the status' of the tickets via email responses...

• Question
• cloud
• jira-service-management

I have found how to do this using validation, but only on the cloud version.  I am looking for guidance on the server version for Jira Service Manager.

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• server

Hi all, I'm considering using Jira Service Management for my company's IT Service Desk. As a product overall it's amazing but I'm looking at how I'll roll it out and I don't see any way to let my e...

• Question
• jira-service-desk-cloud
• jira-service-management
• sso

Hi, can someone help me - I'm trying to figure out the "adding participants from CC field" feature. Our global configuration is: Can customers create their own accounts? Yes, by signing up or sendi...

• Question
• cloud
• jira-service-management

I found this associated article https://confluence.atlassian.com/adminjiraserver/associating-priorities-with-projects-939514001.html However, It does not seem as if we have the "Priority Sche...

• Question
• cloud
• jira-service-management

Hi everyone,  I would like to know if there is any possibility to add custom fields on the customer's request recap screen? (see screenshot attached) For example, I would like to display ...

• Question
• cloud
• jira-service-management

I am unable to set up the Jira integration to Create tickets when I receive a alert come into OpsGenie from any of my connected sources. The alerts are created just fine but then no ticket is created...

• Question
• cloud
• opsgenie

Atlassian University is experimenting with short duration courses. We will use the short duration model for the upcoming ITSM/JSM Cloud training. As part of this experiment, I’d like to gather your i...

• Article
• jira-service-desk-cloud
• jira-service-management
• training

Hello, I'm looking for a way report on issue hours worked by resource and also display what the original estimate for issue resolution as well. Essentially, need a way to track how many hours are w...

• Question
• cloud
• jira-service-management
• next-gen

After migrating from server to cloud I get this message in boards within a project. When I open the board and click the blue in progress button it says this message greyed out but I can click on work...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-software-cloud

Hi, is it possible to give manager/lead access to the support queue?   

• Question
• cloud
• jira-service-management

Hi, I'm trying to set up some reporting for a helpdesk demo, and I'd like to be able to show the number of requests created by individual reporters. Is there any way natively to do this, or are th...

• Question
• cloud
• jira-service-management

Hey folks, I'm looking for a way to configure automatic email notifications for customers when they open tickets outside of normal working hours.  I've already set up an SLA Calendar that set...

• Question
• jira-service-management
• jira-service-management-server
• server

Boa Tarde, Gostaria de saber como posso adicionar campos neste ecrã.   Pretendo ver os campos Prioridade e Etiquetas.   Obrigada.    

• Question
• cloud
• jira-service-management

Every time I open the Opsgenie App on Android it prompts me to override the Do Not Disturb settings. But the subsequent Android settings menu doesn't contain Opsgenie as an option! Strangely, this ...

• Question
• cloud
• opsgenie

We need to ensure that we are meeting our "time to first response" SLA *but* the clock doesn't start counting until the ticket is approved. So, I've set up the SLA so that it starts counting when th...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi, I have the following use case in JSM Cloud I have 9000 customers Everyone can request new hardware/software, but that needs approval from their manager. I would like to automatically set the ...

• Question
• approver
• cloud
• jira-service-desk
• jira-service-management

...pplication status of In Development actually i want in application status in public.

• Question
• atl-dev

What are the basic prerequisites before making an OAUTH app public.

• Question
• cloud
• jira-service-management

We are happily using Jira for bug tracking, sprint planning and so forth. Currently I am evaluating Jira Service Desk. We have a key requirement that I cannot satisfy without help. If a customer cal...

• Question
• jira-service-desk-cloud
• jira-service-management

Is there a way to apply a filter for group picker custom field?  I'd like to add "Assignment group" for the inquiry ticket form.  I have many groups in Jira now and only the part of those...

• Question
• cloud
• jira-service-management

This may be the dumbest question you get today because I don't see how it's possible. But it's this: -If someone emails a question to our HR help desk - using the auto-generated email address - how ...

• Question
• cloud
• jira-service-management

  Hi, Somehow the site name I registered was not through.   The default site name is team-16074xxxxxxxx.atlassian.net. How can I change it to CompanyName.atlassian.net?

• Question
• cloud
• jira-service-management