Jira Service Management

Hello,  I am having issue while configuring Email handler for IMAP(SECURE) Email server.I see belwo error message while trying to test Email Handler. com.sun.mail.util.MailConnectException: Co...

• Question
• cloud
• jira-service-management

currently we are using Jira service desk data center 4.5.2 version and OS Linux 3.10.0-957.el7.x86_64 and DB postgres72. we are planning to upgrade latest Enterprise version and might ...

• Question
• jira-service-management
• jira-service-management-server
• server

Dear Sir,    I have created task in Jira service management (Not created by a email)  and put customer email on the 'request participants' field and modify the notification scheme to...

• Question
• cloud
• jira-service-management

Our company uses Jira Service Management as our Help Desk ticketing platform. Whenever someone is hired, the IT Department creates a Customer account for them in the JSM Project.  Many employees...

• Question
• cloud
• confluence
• jira-service-management

I've had a few clients create tickets.  When they post a comment to the ticket, Jira spawns a whole new ticket.  Jira does link the tickets together, but I don't want a new ticket. I've as...

• Question
• cloud
• jira-service-management

Hi all, I am using two Object Schemas in Insight, both of them contain an Object Type with the same name. I expose objects through a custom field to Jira. For this, I am using an Asset Type Configu...

• Question
• cloud
• insight
• jira-service-management

Hi, I'm having the same problem. We used to have one user, then we needed to delete this user from the "user" database, but now he could not send us mails to create tickets because the user is not ac...

• Question

Hi everyone,   We just recently moved to Trello and we are having our board member leave the company. I have been asked to remove their access to the board while keeping visible all their inte...

• Question
• jira-service-desk-cloud
• jira-service-management
• trello
• user-management

How do I change the customer permission to avoid the above mail handler error? I have the Jira service management cloud edition. 

• Question
• cloud
• email
• jira-service-management
• permission

We have 4 employees on Service Desk Team. Three of these are Service Desk Agents. The fourth employee who is not a Service Desk Agent, is listed among the Customers. Is there any way to avoid this,...

• Question
• jira-service-desk
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• server

Hi,  how can I disable Isssue comments in the Jira Cloud when the Issue is transitioned to closed state?  I tested https://support.atlassian.com/jira-cloud-administration/docs/use-wo...

• Question
• cloud
• jira-service-management

I am using Automation to send E-Mails to relevant parties when a new Ticket is created in Jira Service Management. I use either of the following smart values in these emails:   {{issue.descri...

• Question
• cloud
• jira-service-management

Hello   We want to integrate jira help desk on our website... We wanted to know how to integrate Jira help desk with our website... can u give us options how to do this ? Our site will be newl...

• Question
• jira-service-management

Hello everyone,    Perhaps someone else is experiencing the same as me. Up until a few days ago, I was able to go into my JSD (cloud) project settings > Knowledge base and manage the c...

• Question
• cloud
• confluence
• jira-service-desk-cloud
• jira-service-management

Hi, For a report for stakeholders of our service desk, I need to report on the time it took to provide a first response on the ticket. I've configured SLA rules for this (called Time to first respo...

• Question
• cloud
• jira-service-management

Hi, I am investigating if I can transition my Classic Service Desk project to a NextGen project. For this case I have one question in particular:   Is it posbible to exclude a new project fro...

• Question
• classic
• cloud
• jira-service-management
• migration
• next-gen

Hello everyone, I have a Jira service desk project and I have created a customer organization (T24 per ARAG) in it: Inside this section I have invited some customers. They correctly receive th...

• Question
• cloud
• jira-service-desk
• jira-service-management

I actually have two related questions that I got from HR in my quest to create documentation. My guess is it's a firm NO on both of these but due diligence requires that I ask. 1  If an issue i...

• Question
• cloud
• jira-service-management

I'm creating documentation for HR folks for when we roll out JSM. We're migrating over from Zendesk and I notice a graphic in the old doc that says they could bring up a customer interaction history,...

• Question
• cloud
• jira-service-management

I have a portal where user is logged, and when he send a issue he must click on icon "HELP". I created a customer account in jira Customer Service Desk with rest api, and open in new card a Jira Cust...

• Question
• cloud
• jira-service-management

I have a simple rule in the next gen service desk - when i assign a user the status will transition.  I have 3 users with 3 corresponding transition status  They align with the workflow or...

• Question
• cloud
• jira-service-management

As a customer (not an agent), I want to create service management tickets through my company's chat bot. The chat bot uses oauth (3LO). My customer login already uses SSO and is associated with my c...

• Question
• cloud
• jira-service-management

We don't want to show our Agents' names on the auto generated emails/communication to customers (e.g. when created, status updated, resolved, canceled etc.)

• Question
• cloud
• customer-portal
• jira-service-management
• notification

se puede limitar o anular las notificaciones que son generadas por las automatizaciones de Insight?

• Question
• cloud
• jira-service-management

Hey there, maybe there is a quick solution for this, but i can't find it.   We want to add Statuspage to our 20 Agent JSM plan. So JSM is running, (the now included) opsgenie is already teste...

• Question
• cloud
• jira-service-management
• opsgenie
• statuspage