Community resources
Community resources
Community resources
Jira Service Management
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Hi, the title basically says it all but it would be extremely beneficial for myself and my team if the ability to move requests to different projects as needed could be developed for Jira Mobile (I u...
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Hey all, We just launched Jira Service desk and Confluence. We wanted to be able to have "public" KB articles that our customers can search for in the customer portal but also have "pr...
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Dear all, I am evaluating opsgenie and I am actually checking how the different type of notification works. In the notification setting I have set it up to be all ( email, sms, voice call) In appa...
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- opsgenie
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We have recently switched to the Jira Mgmt Cloud and I'm having trouble configuring a few things... Issue #1: We've figured out how to allow replies from the client to show as a comment on the...
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Good day! We currently plan a migration from Jitbit to JSM. Previously we had the following configuration for mail at Jitbit: As you can see support@wallarm.com is a Gsuite mail group, not a si...
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- cloud
- jira-service-management
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I have a rotation in my testing calendar for myself weekdays until December 3rd, 2021 However on opening the Calendar in Outlook, it only shows the events up to the end of June 2021. I have noticed...
- Question
- opsgenie
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Jak sprawdzić czy osoba posiada utworzony profil w centrum pomocy?
- Question
- cloud
- jira-service-management
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Hi everyone, First and foremost I'd like to say I already checked this two threads on the matter but I couldn't solve the problem with any of them. One of the threads says I should refer to this doc...
468 views 0 0 Deleted user April 15, 2021 -
Hi Community!, I'm creating a request form for the incident issue type in ITSM and would like to add a custom field with closed but large list of single choice options. System allows me to input it ...
757 views 3 0 Deleted user April 15, 2021- Question
- cloud
- jira-service-management
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Is there a function for my attached emails (which are in my projects) to open in outlook? Right now I can only open the email but it does not give me the option to open it in my outlook as well. Is t...
369 views 2 0 Deleted user April 15, 2021- Question
- cloud
- jira-service-management
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Dear all, I embedded the Service Desk Widget into a website and it seems to be working (at least it's appearing) and I can fill out the form. Even if I attach an attachment, it takes a while (it see...
- Question
- cloud
- jira-service-management
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Hi there I was wondering is there any way to add voting field on the agent view in jira service project?
- Question
- cloud
- jira-service-management
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Hi, I have configured SLA for my IT Service Desk Project. I have made trigger that it start countdown when agent start working on ticket. But I see SLA get attached with only manually create...
- Question
- cloud
- jira-service-management
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Is there a way to only display transitions statuses for certain forms? For example, I have 1 form - support workflow. I would like to display the status Closed or Cancelled to the ...
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Hello, I am wondering if it's possible to build a Board with Jira Roadmaps functionality but use it to display and manage Jira Service Management Project Issues. We have a business case where a cer...
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Is there any way to write an IQL query and then have the output include data from the object type being queried as well as one (or more) of the attributes of related objects? I know I can query base...
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Good morning everyone I have the following question: How can I get the total average of a series of SLA's, I have a total of 16 SLA's and I want to know the average of all of them. I hope you can h...
- Question
- cloud
- jira-service-management
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Hello how are you? Can you help me? I have an IT service management project. In this project I have set up the requests service via e-mail. Until recently, the variable "Request participants" registe...
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I connected slack to our Jira Cloud instance, and I am able to use the /jira create command successfully. Within the next dialog box, I can choose the Project, write up a Summary, and Description. BU...
- Question
- cloud
- jira-service-management
- slack
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We have our on-call rotation based on weekend support with our engineers on rotation from Friday night to Sunday night. Is there a report that can be run on Monday (for example) to show who is on ca...
- Question
- opsgenie
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I am looking to determine how to show the "Effected Services" information in a Jira Dashboard, specifically in the in a Filters gadget. I am able to see the information on the individual ...
- Question
- cloud
- jira-service-management
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When I click on 'Connect to Slack' with the Confluence App, I receive the following error in a dialog: {"error":{"message":"Invalid or missing CSRF token","code":"INVALID_CSRF"}} I am current...
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I have gotten no response to my ticket (PSSRV-10241) for Jira Service Desk. Looking to speak with someone on my trouble. Posted some updates in comments, but no replies yet. Issue i...
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I want to use template on description area I already search app. but It make me confused. app seems only support Jira. Can I use it on Jira service management with Jira temp...
- Question
- cloud
- jira-service-management
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hi, everyone! Thanks for joining this week's webinar!, "5 reasons to upgrade to Jira Service Management Premium". Here are the resources we mentioned, and the top questions with ...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
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| February 5, 2025 9:31 AM PST |