Community resources
Community resources
Community resources
Jira Service Management
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Hello, I'm looking for any advice for redirection problem in jira ServiceDesk. Architecture overview: One instance. Many projects. Each project has each own Customer Portal (by Theme Extens...
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I am busy setting up a project for Service Desk. but I cant seem to open the Email request option, the page does not open at all.
- Question
- cloud
- jira-service-management
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I want to add a smart value into the "Customer Notifications" options, specifically the reporters email address into the "Participant added" notification. I have been told I can use ...
- Question
- cloud
- jira-service-management
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I'm trying to confirm whether a customer received a reply from an Issue, because the Reporter has changed, how can I get that information?
- Question
- cloud
- jira-service-management
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Hello, I'm not sure if this is the right place to ask but is there some kind of a roadmap for Opsgenie features that are currently not available after merging JSM and Opsgenie licencing? I'm especia...
- Question
- cloud
- jira-service-management
- opsgenie
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Hi community, I have a structure of objects in Insight whith: An Object type Client with attributes Name, City and version of application they use Then under that Client, I have another Object Ty...
- Question
- cloud
- insight
- jira-service-management
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Hi All, I want my users to submit anonymous tickets, how can I do this? thank you all for helping.
- Question
- cloud
- jira-service-management
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Good day everyone, Is there a way we can force the agent to include a comment if they move an item into a waiting for customer state?
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I'm wondering how I can train an entire organisation to see the benefits of using the service portal rather than exclusive raising issues in the email channel. So far we've really only framed this as...
- Question
- cloud
- jira-service-management
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Hi All, I have deleted a project in the new Jira service Management (Cloud), several, in fact, and I need to recover one of them When I go into the Trash file in Jira, there is nothing there for an...
- Question
- cloud
- jira-service-management
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we have provided issue type in request json but still am getting below issue " { "errorMessages": [], "errors": { &nbs...
- Question
- cloud
- jira-service-management
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Folks, I keep getting a "Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again." when I try creating a project for Jira Service Management. Wonder...
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So we are using Jira Service Desk and we have LDAP integrated correctly. I searched for my issue and didn't find what I was looking for, but if a user is disabled in AD it will sync (after 60 minutes...
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Hey everyone, I have been able to set up Jira automation so it creates a ticket with the reporter as a specified Customer but when the automation is run, the customer does not get an e...
- Question
- automation
- cloud
- jira-service-management
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When two similar tickets exists, one in Jira Service Desk and one in Jira, the only way to link the two issues in the new Jira view to use "Link external address". When using the old view, you can li...
- Question
- cloud
- jira-service-management
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Hi, New to Jira - appreciate any guidance. Is there a way to automate the transfer of a service project issue to a Software Project ticket? I can see how to clone a software project ticket an...
- Question
- cloud
- jira-service-management
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We are currently on JSM Server and are very happy with it. So moving to Cloud or Data Center would be a huge disruption. In terms of any possible move to Cloud: A must have feature for our company i...
- Question
- cloud
- jira-service-management
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Hi, We've been using JIRA Software on Premise and we'd like to use JIRA Service Management on Cloud (Free Plan) as well. We know that Free Plan allows 3 agents and unlimited customers to reach and u...
- Question
- cloud
- jira-service-management
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Created project from ITSM templates. I tried change transition name. JIRA don't allow to change the workflow transition name. Error message: "The Jira server was contacted but has returned an error ...
- Question
- cloud
- jira-service-management
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We have our project set up so that anyone can email the service desk because we communicate with individuals outside the group who has service desk access. We are encountering an issue where if someo...
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Is Atlassian Jira Service Desk Management 21CFRPart11 compliant?
- Question
- cloud
- jira-service-management
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We have an issue on internal customers that has existing Jira Software account access. When these accounts click on an existing ticket they get directed to an issue view and not on the portal view of...
- Question
- cloud
- jira-service-management
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Dear all, I have seen information of the new Alert platform Opsgenie which is part of the new Service Management module. I have breifly see description of Opsgenie and would like to get some confir...
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Hallo everybody! Ok, our setting is here: We have removed the 'View Issue' link in the footer for customer notifications in Jira. This is a must have here. Now in a seperate workflow we hav...
- Question
- cloud
- jira-service-management
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Scenario: JSD project with JETI mail handler The handler reads the mail > if matches existing request : add mail as comment If character limit is bigger than what is set in JSD mail is re...
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