Jira Service Management / Gsuite mail group integration

[Anton Kuleshov]

Good day!

We currently plan a migration from Jitbit to JSM. Previously we had the following configuration for mail at Jitbit:

As you can see support@wallarm.com is a Gsuite mail group, not a single e-mail address. We also used Sparkpost before to link Jitbit and support@wallarm.com and it worked well.

So we need to use support@wallarm.com the same way it was configured for Jitbit. How can we make this configuration? Please provide instruction.

[Angélica Luz · Accepted solution]

Hello @Anton Kuleshov,

Welcome to Atlassian Community!

When using Jira Service Management it’s possible to add a custom email address, but not a GSuite group. 

There is a feature request suggesting the implementation of this ability:

• Ability to use Google Group email for email request

Please, click on vote and watch to receive notifications about the ticket.

Kind regards,
Angélica