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Looking for support number to reach Atlassian live support agent?

Robert Chirico
Robert Chirico
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April 14, 2021

I have gotten no response to my ticket (PSSRV-10241) for Jira Service Desk.  Looking to speak with someone on my trouble.  Posted some updates in comments, but no replies yet.  Issue is causing trouble in production environment.  

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Joshua Sneed Contegix
Joshua Sneed Contegix
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April 14, 2021

Hi Robert,

You don't call them, they [might] call you.
You are limited to raising a ruckus on that ticket or creating another one, but be careful as you should not go and violate Atlassian's guidelines around ticket submission.

It is worth noting that different severity levels, support tiers, and etc can change the time to first response SLA. Cheers!

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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April 14, 2021

Atlassian only do telephone support for Premier customers, and the numbers to call for that will be in the documentation they sent over for it.

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Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
SERVER
VERSION
4.13.3
TAGS
AUG Leaders

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