Jira Service Management

I added a custom field which is a date time picker type. And then this is associated with a proper screen. Then I opened the request type properly which is builded with the issue type that I added ...

• Question
• cloud
• jira-service-management

...TSM-19529)") { fixVersionsField.setRequired(true) fixVersionsField.setHidden(false) } else { fixVersionsField.setRequired(false) fixVersionsField.setHidden(true) }   Any help will be a...

• Question
• behaviours
• insight
• jira-service-management
• jira-service-management-server
• server

Hey all,    I don't know if this is possible but after digging into the JQL documents I figured I'd ask here.  I had a request to see if its possible to:  "email me if ...

• Question
• cloud
• jira-service-management

Is it possible to allow a customer to add, modify, etc. approvers to a request after it has been created? They can add one while they are creating the ticket but it doesn't appear an approver can be ...

• Question
• cloud
• jira-service-management

How do I set a notification to a specific person when a Ticket has reached a specific transition status?  A customer enters a ticket, I would like to notify a specific user when the ticket trans...

• Question
• cloud
• jira-service-management

Hello! I am making changes in the notification configuration when an incident is created, I have changed the image several times, I have put text and I even restored to the default values but the in...

• Question
• cloud
• jira-service-management

Product :  Jira server data centre Project type : Basic Issue type : Service Request With Approvals Current Issue Status : Waiting For Approvals Question : For the Above issue type there are...

• Question
• jira-service-management
• jira-service-management-server
• server

In creating a portal for our HR department, one of their requests was for an 'Anonymous Ethics' choice. So if anyone sees a violation of company policy they can report it and never have to identify t...

• Question
• cloud
• jira-service-management

Hi, plz help me. I have two or three different teams working in one project . Can I customise workflow or screen for each team? I want to simplify screen and workflow for one of teams. Maby it is po...

• Question
• cloud
• jira-service-management

Hi, We're using free JIRA Service Desk Management but we cannot add more than 3 people in it. However, on the website of the Free plan it says "Supports up to 10 users or 3 agents". What does ...

• Question
• cloud
• jira-service-management

...uot;ops_summary" . }}     opsgenie_configs:   - send_resolved: true     details: { '{{ template "ops_summary" . }}' }     responders:     - n...

• Question
• alert
• cloud
• opsgenie
• prometheus

Hi everyone We use JIRA Service Desk 4.6.1. It looks like that in some cases Watchers, Reporter neither the current Assignee gets an notification about a new comment. I already checke...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi everyone, I'm stuck with a rather weird issue. We have a Jira Service Desk project, and I have created a personal Kanban board based on a filter (shows all open tickets). I have set up several S...

• Question
• cloud
• jira-service-management
• jql
• sort
• swimlane

I want to have a trigger that send  a Microsoft Teams msg if the issue type changes to a specific type. i.e. If I have a "production outage" issue type, and any issues change to this issue ty...

• Question
• cloud
• jira-service-management

We get a very low response rate on our satisfaction surveys. Does anyone have a suggestion on either: How to improve the response rate? How to create/automate a follow-up email to the customers? ...

• Question
• cloud
• jira-service-management

Hi there!  I saw this problem in 2018, but maybe now something has changed now? I want to change the text of a phrase "What can we help you with?" is it possible?) By regular opportunit...

• Question
• cloud
• group
• jira-service-management
• portal

So I have existing projects that it would be nice to leverage the new abilities with integrated Opsgenie. Is there a way to migrate, or do I have to create a new project?

• Question
• cloud
• jira-service-management

acli --action runFromCsv --file participants.csv --propertyFile participants.prop --common '-a addParticipants' --continue I'm getting the dreaded: Parameter error: This function requires a non-bl...

• Question
• bob-swift
• cli
• cloud
• jira-service-management

I have custom scripted fields that I use to display additional customer information that I collect using a metadata plugin. This works well to allow me to have additional information for the support ...

• Question
• custom-field
• jira-service-management
• jira-service-management-server
• server
• velocity

I'm a JSM admin with multiple external clients. One of the clients uses Fresh Service to receive help tickets from their users, then sends the tickets to my JSM email address. I need to be able to do...

• Question
• cloud
• jira-service-management

We noticed that had hit our limit of agents who handle issues. (100). But in looking in the Help desk project under People, I see about 20 or so people listed as service desk team which I was led (in...

• Question
• cloud
• jira-service-management

Hello All, I was trying to import a form which is in a CSV format and trying to create a project but i keep getting a error below  I have checked the CSV file and it did not have any errors....

• Question
• cloud
• jira-service-management

We're Server customers who are putting a toe in the water to explore JSM and Confluence Cloud to see what they can do for us potentially. I need help/direction in cleaning up our "Atlassian administ...

• Question
• cloud
• confluence-cloud
• jira-service-management

I want to know how many days since a ticket was created So today's date minus created date = number of days 17/12/2020 - 12/12/2020 = 5 days How do I write a jql query for this please? I want to ...

• Question
• cloud
• jira-service-management

I would that the status of an issue automatically changes when an action is performed, e.g: The status an Issue send to me is in "Waiting for support" and when I reply to the customer I want the the ...

• Question
• cloud
• jira-service-management