Jira Service Management

Hello, I have found a strange behavior. We are getting Insight date and time attribute to prefill date picker using SR Behaviors. The strange thing is that prefilled dates get +1h for dates in winte...

• Question
• insight
• jira-service-management
• jira-service-management-server
• server

App Links to link Confluence space and Jira Service Desk Cloud based  

• Question

Hi All, I am trying to customize the information I am seeing about the organizations/customers in my project.  Under "Organizations" I can only add the name of the org and associate customer...

• Question
• cloud
• jira-service-management

Hello all, I've just seen that the service project name and logo are not updated in the service desk customer portal. This applies to existing project.   Thanks

• Question
• cloud
• jira-service-management

If I add Insight to Jira service management and I need to manage assets from customers, Is it necessary to pay extra licenses? How do I manage licences in Insight? Thanks

• Question
• cloud
• jira-service-management

I don't know if this is possible but i thought I'd give it a shot. As you can see by the pic, we have an anonymous ethics portal. So the goal here is if someone sees an ethics infraction, they can re...

• Question
• cloud
• jira-service-management

Can we integrate a Fax machine with Jira Service Desk to create Tickets? Use case: A user sends a fax to a specific Fax number, which should result in creating a Ticket/Issue in Jira Service Desk. ...

• Question
• cloud
• jira-service-desk
• jira-service-management

Rest api returns only few possibilities of transitions. For example: From atlassian website I can select one from six transitions. (Escalate, Resolve this issue, Cancel request, Pending, Waiting f...

• Question
• cloud
• jira-service-management
• rest-api
• transition

Hi, Is it possible to add all users that are synced with our Active Directory via Atlassian Access are added as Customers in Jira Service Management? BR Hanno

• Question
• cloud
• jira-service-management

Hello, I am trying to restrict client access to a specific project.  I found a guide on how to do that, but when I try to view the profile of any client, this goes to a page that says that it ...

• Question
• cloud
• jira-service-management

Hi there,   My company wants to give a try to Jira Service Desk Cloud to act as out ticketing system but i have some questions on which i cannot find answers - or maybe i'm doing it wrong: &n...

• Question
• access
• atl-rvw
• jira-service-desk
• jira-service-management

Is there a way of changing the Service project access to Customer Added by agent using the jira service management Rest API .

• Question
• cloud
• jira-service-management
• rest-api

Hi everyone, I would like to know which ticket is commented on directly on my project dashboard? The goal is to receive less email. Thanks, Liza  

• Question
• cloud
• jira-service-management

Hi We would like to have our Customer portal open to registration but only allow users with specific email address domains to register. Manually adding them is tedious and prone to error. This seem...

• Question
• cloud
• jira-service-management

Hello, my english is not great, but I am trying. We want to introduce JIRA SERVICE DESK to the customer and are currently testing everything. When I log into the portal as a German customer, every...

• Question
• cloud
• jira-service-management

We're currently using Service Desk on a self-hosted server. As part of that implementation, we've used the guidance under "Involve Jira Software or Jira Core users" on Setting up service desk us...

• Question
• jira-service-management
• jira-service-management-server
• migration-customer-care
• server

My customers enter information via a web portal.  They have drop downs to select items. On one of the drop downs I need to add a menu item to pick.  How do I do this?

• Question
• cloud
• jira-service-management

Hi Team,   Can anyone help us to configure SSO and user provisioning for service desk portal customers using "Microsoft azure AD"?

• Question
• cloud
• jira-service-management

Trying to do a very simple (I hope) thing here. We have NO monitoring capabilities at this point so I need a way for internal ‘users’ to report a major incident (basically when the site is unavailabl...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-software
• opsgenie

In the "Create a major incident" form that can be opened from a JIRA Service Management ticket, there is a Severity field that can be set to Sev 0/1/2/3.  However, our organization uses a differ...

• Question
• cloud
• jira-service-management

Does Jira service desk server provide API token

• Question
• jira-service-management
• jira-service-management-server
• server

We migrated from servicenow, which came with a built in Change Mgmt calendar, and trying to implement the same in Jira Service Desk.   We have Confluence, but will not purchase Team Calenda...

• Question
• cloud
• jira-service-management

If you are on the "My Requests" view of the customer portal and you enter a search string, which fields actually get searched? It seems like the Summary and Description fields get searched, but I'm n...

• Question
• cloud
• jira-service-management

Hi - I may be doing something wrong (obviously), but I seem to be getting pretty odd behaviour from my Cloud JSM instance. I have a knowledge base linked to my Service Desk, but until now we haven't...

• Question
• cloud
• jira-service-management

Hello All, I am securing Jira Service Desk with a self signed certificate utilizing apache reverse proxy. everything appears to be working as expected with the exception of a gadget.common.erro...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server