Jira Service Management

Hi All. I'm currently having issue where if a customer replies on an email, JIRA creates a new issue. I need assistance please, I would like to know how I can create a rule that would prevent that ...

• Question
• cloud
• jira-service-management

Is there a way to auto assign issues during specific hours of the day only?

• Question
• cloud
• jira-service-management

It is my understanding that effective 3/31/21, if we have a Service Management Cloud Premium account, we should automatically have a new version (integrated?) of Insight. Nothing appears to have cha...

• Question
• cloud
• insight
• jira-service-management

Hi Does anyone know what happened I could not find the app Regards to Insight - Asset Management cloud link    

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• cloud
• insight
• jira-service-management

I need JQL to get all the issues which was created in first 0 to 3 days of the month.

• Question
• cloud
• jira-service-management

Hi there! Testing Opsgenie and I can't figure out how to set up on-call-schedule such a way as not to take into rotation weekends (Saturday and Sunday). Is it possible? Thanks for the help!

• Question
• on-call
• opsgenie
• schedule
• weekend

We want to set up 2 different service management projects in the same JIRA instance. It seems that the standard set-up for service management is so that the service management projects share a couple...

• Question
• cloud
• jira-service-management

Hello, my JIRA SD (service desk) is KO, i can't connect it.  I must to connect to jira SD in No SSO to enter login and password administrator. Can you give me the URL for this connexion mode i...

• Question
• jira-service-management

Can anyone please suggest if there is a field in JIRA where we can add an external reference ticket number to link with our internal tickets? I read about some old articles about adding a link, but ...

• Question
• cloud
• jira-service-management

Hello! What is the step by step to access  CSAT assessments on my platform?

• Question
• cloud
• jira-service-management

Hello, I want to see how I can restrict the number of tickets a client can open? My organization provides different pricing structures for clients based on the number of tickets they can open. Has a...

• Question
• cloud
• jira-service-management

We set the default assignee of our project as unassigned. And we have an automation rule to set the first agent who reply to the ticket as assignee. The rule looks like this: The IT Team Core is...

• Question
• cloud
• jira-service-management

I am working with the conection the Api Jira Atlassian with the Google Sheets. That is work. But the problem is make the "ingesta" or take the information about de Time to SLA and write in the Google...

• Question
• api
• google-sheets
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• +1 more tag...

We have an automation set up that when we change a specific field to a specific value that issue will be cloned to a Jira software project and a number of fields will be copied over with it. We are h...

• Question
• automation
• clone
• cloud
• comment
• jira-service-management
• +1 more tag...

Is it possible to allow a standard user the ability to view open tickets for their team?

• Question
• cloud
• jira-service-management

I would like to assign a request to a queue based on the nickname the request was emailed to, contained in the header of the original email. A customer emails a request to the nickname assigned to t...

• Question
• jira-service-management
• jira-service-management-server
• server

Greetings. In one of my projects, tickets are created from a billing tool that inserts a customer's name and account number into the summary. I would like to find a way to display all the historical ...

• Question
• cloud
• jira-service-management

Hello, everyone! So...I got a custom field - type: Select List (single choice) - and I would need to hide the information deppending on the user who are logged in. An user could only see one specifi...

• Question
• cloud
• jira-service-management

We are looking at migrating from Server to Cloud. We have started designing our new cloud instance and I am flabbergasted that basic functionality such as being able to send documents to our customer...

• Question
• cloud
• jira-service-management

Como faço para configurar SLA para um ticket que foi reaberto?

• Question
• cloud
• jira-service-management

Is it possible to have an automated message for when a new issue is created that the account owner would be notified of the new ticket creation?   For example; if John is the owner of Company ...

• Question
• cloud
• jira-service-management

I have a basic SLA set up for initial response time: Issue created > Finish counting when Comment: For Customers.  We do have scenarios where we would be taking phone calls and making ticket...

• Question
• cloud
• jira-service-management

Hi,   Is it possible to disable auto-linking a ticket when typed or included in the comment?   I want to put TEST-123 and send it to the user as TEST-123 plain text only.   Thanks

• Question
• cloud
• jira-service-management

...mailAddress":"<EMAIL Address>","requestTypeId":1,"requestTypeName":"Get IT help","requestTypeIcon":10627,"enabled":true,"username":"<EMAIL Address>","protocol":"imaps","host":"outlook.office365...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello,   I can't reach calendar option. Can't edit a calendar, can't create a calendar either. I only have "loading...., loading....loading" I don't have any error on log  (atlassi...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server