Community resources
Community resources
Community resources
Jira Service Management
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I have got some incidents re-opened in jira service management but the re-opened ones are not showing in the open incidents view. They are still showing up in the resolved incidents (last 7 days) whi...
- Question
- cloud
- jira-service-management
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I have set up an SLA, for my JSD project. I want that all SLA will stop Automatically If any ticket status goes in Closed. Is it possible, please help to get this resolve...
- Question
- cloud
- jira-service-management
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I have a service desk project which has an email linked to it: Project.Email@companydomain.com. Emails sent to this address open a ticket in the project on behalf of the sender/reporter. Is it possi...
- Question
- cloud
- jira-service-management
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I am the admin for the site, however no matter what I do, I can't seem to set the "Lead" or add a "Person" to the service desk project, so that I can see the roles. I cant event see the issues...
- Question
- cloud
- jira-service-management
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Is there any way to display epic tags inline to the right of a ticket in the backlog? I have this capability with a different next-gen board but a new one I recently started does not seem to have thi...
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I'm looking to utilize the new Service Registry as a mini CMDB for service requests. Use case: A "Request new software" SR, where the user picks the software from the Service Registry using ...
- Question
- cloud
- jira-service-management
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I use groovy scripts to automate insight object. How do I set an attribute of type object to nothing/blank? I tried with that code: import com.atlassian.jira.component.ComponentAccessor; def obje...
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We are using the JIRA API - not the Service Desk API to create tickets into Service Desk from a business app. We implemented a ? widget for them to write a description and submit. We have...
- Question
- cloud
- jira-service-management
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I just migrated our classic Service Desk project to the new Service Management project template, and now we're no longer getting Opsgenie alerts for new service desk issues that are created. I've tr...
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Dear Experts, I was trying to create a script runner behaviors for "Linked issues" field to hide. but it was not working.
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...equest in the portal" will be disabled. Quote: If this option is disabled, then your Jira administrator has not turned on public signup for service desks on this Jira site. Learn more&n...
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Hi! (We use JIRA Service Desk (Server) 4.5.4) Currently, there is a pretty limited range of options in the "Insert Variable". I tried to configure it following the article https://confluence.at...
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We have Azure AD integrated with our JSM instance, so I am logged in with my own account. When I go to 'connect' a Microsoft custom email account to a project it auto-signs in (assuming because we us...
- Question
- cloud
- jira-service-management
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I have added a new Request Type and it is available in the Portal. Project Settings Portal However it is not available on the Service Requests to change the Request Type. What am I missing??...
- Question
- cloud
- jira-service-management
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Hello Community, Service desk question- Is there any way to change the resolution/response time from hours format into days format? Is there any option to select from when I set the duration of the ...
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I'm an administrator and can not see any requests from the customer portal . It looks like I need to change a setting but not sure where. I would like to view and search all requests subm...
- Question
- cloud
- jira-service-management
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Hello All, First off let me offer up a bit of a disclaimer in stating that I don't know a whole lot about Linux or of these applications so if I come across as if I don't know what I'm talking about...
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Hi One of my users can’t comment directly on the issues in the customer portal. They can reply through the email but not the portal. Is there a reason for this or is it just a bug...
- Question
- cloud
- jira-service-management
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I would like to change my date format in Jira Service Management. On this page, I saw how I can configure date formats using JavaSimpleDateFormat. Currently, my formats are set as: Yet, my Dates...
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I'm using Adaptivist Scriptrunner. I need to clear both values within a cascading custom field when an issue transitions into IN PROGRESS. I can't figure out how to do this, and I can't see any examp...
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Hi everyone, I have a service desk where I need any user to be able to create tickets via e-mail, however I'm seeing that this also opens up for a full list of all customers across all servi...
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Hi there We have DEV environment, and a PROD environment. PROD used a migration of our old server environment, whereas DEV was clean in terms of users, groups, etc. DEV...
- Question
- opsgenie
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As a Service Desk Agent, I want to be able to quickly add a request participant to an existing ticket by entering their email into the Request Participants field without having to go and create a use...
- Question
- cloud
- jira-service-management
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I installed an instance of JSM and added another to use for an entire group a but they both have buttons on the main portal page and I need them to be entirely separate.
- Question
- cloud
- jira-service-management
- portal
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Hi, does anyone have experience in implementing DevOps metrics? If yes, would you be able to share with me what you did to collect those metrics? Many thanks. https://docs.opsgenie.com/docs/devops-m...
- Question
- opsgenie
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Atlassian Community Events
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| August 6, 2025 1:26 AM PDT | ||
| August 5, 2025 9:59 AM PDT |