Community resources
Community resources
Community resources
Jira Service Management
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I set up my domain according to the documentation and the validator said that everything is ok. But when I want to change the Notification Emailadddress, I get the error message "Domain claim failed ...
- Question
- cloud
- jira-service-management
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How can We use JQL for calculation of ticket counts divided by some number for example AD users
3,729 views 2 0 Deleted user January 6, 2021- Question
- cloud
- jira-service-management
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Hi everyone, Is it possible to have Gantt Vue (or planning) with Service Management Project? Or Support center with Software project? I would like to comunnicate with clients about Epic (extern peo...
598 views 3 0 Deleted user January 6, 2021- Question
- cloud
- jira-service-management
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Hi, I want to add a custom email account for my project. This account is an Exchange Shared Mailbox account without any password. When I click on Microsoft icon for adding the account it is redirect...
- Question
- cloud
- jira-service-management
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I want to add fields like description, priority when creating a request type .. but i didnot find a way in the documentation to do it. So what is the way of doing it.
- Question
- cloud
- jira-service-management
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How to hide SLA Clock for user in JIRA SERVICE Management.
- Question
- cloud
- jira-service-management
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Hello, I want to create an application link between ServiceDesk-Cloud and Confluence Server. I get this error message when creating the application link.
- Question
- cloud
- jira-service-management
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I'd like to hear what others are doing to plan and track recurring maintenance activities. We have quarterly and monthly maintenance as well as more on-demand sort of patching activities. These are n...
- Question
- cloud
- jira-service-management
- jira-software
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Hi same issue here. Why can it NOT be setup for ALL customers in an organization to default ON
- Question
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So far we've been using the Service desk only for IT-related requests. The HR department reached out to us to create a Service desk for them. The goal is to have 2 links independent one fro...
335 views 2 0 Deleted user January 5, 2021- Question
- cloud
- jira-service-management
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When posting comments for "Respond to Customer" or "Respond to Support" workflow transitions and email is being sent, but it is received as if it were sent by a staff member that is on an extended le...
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...alue". I could add it ONLY if I gave it a preset epic link. This is true even though I added the epic type to the project. Can you tell me WHY I can't add an epic link to the visible part of t...
- Question
- cloud
- epic-link
- jira-service-management
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Hello, I created "standard business project" . As I've done an issues, on the "board" I got name of issues and ID of issues. Is it possible to remove "ID" (ZSSZ-1,ZSSZ-2 on the screenshot). ...
- Question
- cloud
- jira-service-management
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Is there a way to notify an admin of unassigned tickets in Jira Service Desk?
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Como editar os tipos de prioridades? Eexemplo: Alterar prioridade do Tipo BLOQUEIA para IMPEDIMENTO e adicionar uma nota explicativa no portal. Isso é possível? Atenciosamente.
- Question
- cloud
- jira-service-management
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We add some knowledgebase articles on a main page of Confluence. Then only that main page with other links to other child pages is added to a category in Jira service desk. Now this category appears...
- Question
- cloud
- jira-service-management
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Is the only way (in Jira Software or JSM) to create a user to invite them? I just want to create a Test User with no corresponding email address.
- Question
- cloud
- jira-service-management
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Hi there, We use Jira Service Management on prem. When people receive a phish email and they report it we receive a ticket. The reporter of this ticket is a generic and we manually change it to the...
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Hi, We currently are utilizing Jira Service Management as a help desk solution through the cloud. We are trying to locate a gadget that will show us the SLA's met and SLA's Missed. All we can find is...
- Question
- cloud
- jira-service-management
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Hello, I am configuring a service desk for the first time, I already have the Service Desk application installed but when creating the project it does not appear to select Service Desk. Informa...
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I want to be able to change the help text on a Request Type to provide general information based on the current user. Is this possible?
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I have created couple of custom fields in Jira (server version 8.13.0; 4.13.0 for service desk, same issue with test server, version 8.14, service management 4.14.0) - for example "select list (multi...
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Hello how i should setup my custom notification scheme in JSD in order to exclude 'Organization' from mailing list? Right now, i have several people in organization. If anyone creates a ticket or ...
- Question
- cloud
- jira-service-management
- notification
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Help. Topics on other reported issues do not help everything is included. Where else could the problem be? Why doesn't get customer satisfaction?
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We have automation in place that resolves tickets after 14 days of no response and then these tickets automatically close if there is no further interaction after a further 14 days. If the cust...
- Question
- cloud
- jira-service-management
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