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Not receiving email notifications

Aditya Raina
Aditya Raina
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May 19, 2021

I'm not receiving email notifications when the client responds to an existing ticket but if a new ticket is created then email is received. Is this a known issue?

Please assist!

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Jack Brickey
Jack Brickey
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May 19, 2021

Can you check your notifications scheme to see if indeed you are set to receive notifications when the customer comments?

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Aditya Raina
Aditya Raina
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May 19, 2021

Previously i was receiving the notifications. It stopped last friday. 

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Jira Service Management
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