Jira Service Management

if i update or create issue but jira activity stream not update any one of this ?

• Question
• jira
• jira-service-desk-server
• jira-service-management-server

Hello Everyone, "Configure" button is greyed out even when Request type is selected in Jira Service Management.    Thanks.    

• Question
• cloud
• jira-service-management

Hello, i have a bug in a dashboard and i don't know how to fix that. gadget.common.error.500 In the title of the widget i have this issue: __MSG_gadget.activity.stream.title__ Please help me to f...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello, Is there a chatbot that would help the service management team members to be immediately acknowledged about new tasks or tasks' updates and let a team member claim that he or she is willing t...

• Question
• cloud
• jira-service-management
• slack
• telegram

Hi, I'm using Scriptrunner in our Jira Service Management Datacenter setup to manage Organizations. When I run the script (see below) the Organization query returns duplicates i.e. the same Organiz...

• Question
• api
• jira-service-management
• jira-service-management-server
• scriptrunner
• server

I want to give my users the ability to submit tickets to JSM by sending an email and not using the portal. I saw documentation to that affect but I think it was directed to Jira on Prem systems and ...

• Question
• cloud
• jira-service-management

how to change resolution time for new product idea tickets? Currently it is 24 hours for resolution of the opened ticket and i want to change it to 240 hours.

• Question
• cloud
• jira-service-management

Hi! Currently using Service Management Cloud. Part of the daily processes is to assing any new Customers To organizations. Unfortunately it looks as tho the display is limited to 250 customer/organ...

• Question
• jira-service-desk-cloud
• jira-service-management

Hello, where can I find the option in Jira Service Management to change linked operations? I have already looked under the corresponding project settings but haven't found it yet. Best regards Ro...

• Question
• cloud
• jira-service-management

I am looking for some help with the below topic.We have a Jira service desk project and when a issue is reported there, upon investigation if the issue needs a review from a developer we than create ...

• Question
• cloud
• jira-service-management

I am trying to add assets by the procedure shown in this link, https://developer.atlassian.com/cloud/assetsapi/introductions-and-basics/getting-started/ But the assets I added are shown in jira onl...

• Question
• asset-management
• cloud
• curl
• jira-service-management
• rest

Hi, I am new to Jira and I m trying to set up  Any mails sent to a particular mail Id should be marked to Jira ID, which should create a ticket in a particular project All replied emails sh...

• Question
• cloud
• jira-service-management

I have created an automation rule that creates a new ticket in another project and creates a relates to link (works fine when I email a request) however I am trying to bulk create tickets via importi...

• Question
• cloud
• jira-service-management

Can anyone help with missing global setting? - The reference is: Projects / "Service Desk / Project Settings / Channels / Email / Connected Email / View Logs - The organizer / site-admin cannot vie...

• Question
• cloud
• jira-service-management

I am looking to auto populate the Approvers field with the Approvers from a Service in the new Service Registry in a Service Request.   Use case:  I have an SR w/approvals called "Request...

• Question
• cloud
• jira-service-management

I have got some incidents re-opened in jira service management but the re-opened ones are not showing in the open incidents view. They are still showing up in the resolved incidents (last 7 days) whi...

• Question
• cloud
• jira-service-management

I have set up an SLA, for my JSD project. I want that all SLA will stop Automatically If any ticket status goes in Closed. Is it possible, please help to get this resolve...

• Question
• cloud
• jira-service-management

I have a service desk project which has an email linked to it: Project.Email@companydomain.com. Emails sent to this address open a ticket in the project on behalf of the sender/reporter. Is it possi...

• Question
• cloud
• jira-service-management

I am the admin for the site, however no matter what I do, I can't seem to set the "Lead" or add a "Person" to the service desk project, so that I can see the roles.  I cant event see the issues...

• Question
• cloud
• jira-service-management

Is there any way to display epic tags inline to the right of a ticket in the backlog? I have this capability with a different next-gen board but a new one I recently started does not seem to have thi...

• Question
• jira-service-desk-cloud
• jira-service-management

I'm looking to utilize the new Service Registry as a mini CMDB for service requests. Use case:  A "Request new software" SR, where the user picks the software from the Service Registry using ...

• Question
• cloud
• jira-service-management

I use groovy scripts to automate insight object. How do I set an attribute of type object to nothing/blank? I tried with that code: import com.atlassian.jira.component.ComponentAccessor; def obje...

• Question
• automation
• groovy
• insight
• jira-service-management
• jira-service-management-server
• +1 more tag...

We are using the JIRA API - not the Service Desk API to create tickets into Service Desk from a business app.  We implemented a ? widget for them to write a description and submit.  We have...

• Question
• cloud
• jira-service-management

I just migrated our classic Service Desk project to the new Service Management project template, and now we're no longer getting Opsgenie alerts for new service desk issues that are created. I've tr...

• Question
• jira-service-desk-cloud
• jira-service-management
• opsgenie

Dear Experts,   I was trying to create a script runner behaviors for "Linked issues" field to hide. but it was not working.

• Question
• jira-service-management
• jira-service-management-server
• server