Tickets: How to have a transverse field to identify a customer in all the projects, even internal pr

[SUNMI HELP DESK]

We want to filter users or questions from multiple dimensions。

Tickets: How to have a transverse field to identify a customer in all the projects, even internal projects (Organization, Company, Other field) ?

[Angélica Luz]

Hello @SUNMI HELP DESK,

Thank you for reaching out to Atlassian Community!

On Jira Service Management, currently, the only information about customers is their email and full name, it's not possible to add more details about them.

There are feature requests suggesting improvements for that:

• Basic CRM functionality
• Ability to store additional information about customers
• Customer information to be populated in the request form

Please, click on vote and watch to receive updates about the features.

Kind regards,
Angélica