Community resources
Community resources
Community resources
Jira Service Management
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Hi I would like to know if any unregistered client could send a request using an embedded widget onto my webpage. I need anyone to send requests but I dont want my project to be public. &n...
- Question
- cloud
- jira-service-management
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I'm reviewing the apps that are installed on our various Atlassian products to make sure they are actually being used ahead of a potential migration to Cloud. On our Service Desk instance, we have S...
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Hey everybody, I want to have a condition for an automation: When the User who triggered the event is a participant, do anything. The 'User Condition' allows only to choose ...
- Question
- cloud
- jira-service-management
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Hey! Great 2021 for whoever is reading this! I'm having a very unique and strange problem, but not impeditive. See if you can understand and tell me if ever happened to you. The versions and produc...
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Good Afternoon, I am trying to get notifications on Service Desk(in worst case scenario Outlook notificaitons) for Assignee / Participants about Next Action Due Date for the ticket. Could someone e...
- Question
- cloud
- jira-service-management
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Hi everyone, I tried searching for this online but I couldn't find an answer so far. What we wanted to do is to have a better way for customers to search for existing or previously reported i...
- Question
- cloud
- jira-service-management
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Hello, I need to develop integrations between JIRA and other applications. 1- For instance I need to populate a custom field with informations from my local DB. 2- For instance I need to retrieve ...
- Question
- cloud
- jira-service-management
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Hi everyone, My Jira SD [server] license has expired for almost 1 year. Now i want to migrate to DC, so can i buy DC new license and apply it for current Jira. Will it be ok?
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When the Jira Service Management Cloud(=JSM) issue and the Jira Software Cloud(=Jsw) issue are linked, I'm looking for a setting that automatically changes the status of one when it changes. Of thes...
- Question
- cloud
- jira-cloud
- jira-service-management
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I have a number of Request Types that customers use to open tickets in the Customer Portal however when customers go to the Requests page, none of the Project Request Types appear in the "Any re...
- Question
- cloud
- jira-cloud
- jira-service-management
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Hi I need a report where I can track how many comments in average we send to a customer per ticket before being resolved. This would be very informative for me and my team to know as well as an imp...
- Question
- cloud
- jira-service-management
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I would like to use the same icon set as another application that our company use for consistency across the customer experience. The icons I have been provided with are 48px by 48px PNG files....
- Question
- cloud
- jira-service-management
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1. Automation - Is it possible to automatically update a date field if a date object is used in a text field (e.g., if comment includes a specific DATE then update custom field 'Check-in Date' with s...
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many mails are "rejected" for "DMARC validation check" in my Jira Service Manager. how can i configure it?
- Question
- cloud
- jira-service-management
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hello, is it possible to share an issue for non-lira user? user should have access to view an issue only, not all issues, not a whole project, but a issue. how to do that? Thanks
- Question
- cloud
- jira-service-management
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allo, Depuis ce matin, le compte JIRA, production commerciale , équipe de Lucie Gauthier est vide. Est-ce que c'est un problème générale ? est-ce que ce problème sera résolue rapidement ...
- Question
- cloud
- jira-service-management
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Dear all, The Activity tab lists me activities for ALL issues, not for only opened issue. Similare trouble into user profile, Activity Stream list me activities of ALL users, not only selected user...
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Afternoon everyone! I just wanted to check my unassigned tickets on Jira, but I've found that this queue (as another one like All Open) has dissapeared. Could you please check if it´s a gen...
- Question
- cloud
- jira-service-management
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Hi Community Am trying to send an email using Automation for Jira and I must insert linked issue keys in the email body and am not sure what syntax should I use in terms of smart values. Any help i...
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I have configurations with opsgenie_key option and set all frequency related stuffs but still not able to receive email alerts. Can anyone share complete config file for this setup
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In the JIRA Service Desk project, new tickets are created and by default are unassigned. When I try to assign an assignee to an unassigned ticket, the list of users doesn't load up. I have to open th...
- Question
- cloud
- jira-service-management
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we want to know if we can sent Customer satisfaction feedback form second time if they dont provide feedback on the support service received. For example : If i have resolved the issue & CSAT for...
- Question
- cloud
- jira-service-management
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I have Jira Service Desk in the cloud Also I have confluence in the cloud. Within Service Desk I have clickedon a project and then gone down to customers. Is it possible to export that list of...
- Question
- cloud
- jira-service-management
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Hi Community, The following is my issue: When a customer create a ticket, his department or group need to be able to follow up the ticket if the customer is not available, for example on sick or le...
- Question
- cloud
- jira-cloud
- jira-service-management
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I am switching the identity provider in a Jira Server instance with Kantega SSO configured from AD FS to Google GSuite with Open ID Connect. I was wondering if any of you ran into issues after applyi...
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