Community resources
Community resources
Community resources
Jira Service Management
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Hi Guys, I would like to show the Organization field in our Portal because some of my users can be associated to more than one Organization. Do you know an easy way to shows here the Organizati...
- Question
- cloud
- jira-service-management
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Hi, We're using JIRA Cloud and I'm currently setting up a Jira Service Mgmt customer portal with a Confluence space as a knowledge base behind. In the Confluence space settings, I s...
540 views 2 0 Deleted user April 7, 2021- Question
- cloud
- jira-service-management
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Hi All, I am trying to make few fields Mandatory/Required in Jira Request Type. But its not working/updating and No Errors are thrown. But I can make fields required in other Project. Please help...
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Hi I am having a problem while styling portal. The thing is when I change introductory text in portal settings it appears nicely in the top-left corner, but if I add logo, the text dissapears. ...
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Hi, we are facing following issue: If users/customers/admins are looking into the comments of a ticket & the comments have a long text, the text will be splitted in multiple lines, rega...
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URL is ultranautsextra.atlassian.net error message: Jira is locked for import but no import could be found Waited some time and tried uploading again but seems stuck in locked state
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We have a change request and I'm having some difficulties trying to make it so that we don't have one person approving the same issue twice. Our change request workflow has 2 statuses that require an...
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Hello Community, I'm very new to Jira and currently have a basic understanding of the functionality. Can someone help me out with this problem? I need to automatically transition to a "CLOSED" stat...
- Question
- cloud
- jira-service-management
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In an open issue, I can share it with anyone else in the company with the share button. But their names don't show up when I try to add them as watcher. I think maybe I missed something in the config...
- Question
- cloud
- jira-service-management
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I don't mean the general Jira Cloud/Server/DC differenes, but specific JSM feature differences, natively, out of the box, no additional purchases. For example, JSM Cloud benefits from Automation for...
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How to auto change a resolved status to closed after 2 days of no comments
- Question
- cloud
- jira-service-management
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If you reply to a service desk request email should it create a comment in the issue? We are pretty sure that's been a feature, but I've had reports of it not working.
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We have Jira Service Desk and Confluence. We have a Knowledge Base associated with one of our projects in JSD and the Related Knowledge Base Articles feature is displaying Confluence articles in our ...
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The option to share a service request with others in your "Organization" is great, but can we make "No" the default answer? Then the report can decide when to share a request with their team wh...
- Question
- cloud
- jira-service-management
- organization
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Hi everyone I'm trying to see if the HR project in Service Management is going to fit our needs. We're trying to create the below simple process: Once I get passed this sticking point I...
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Hello, I'm trying to set up Jenkins integration on a server of ours, but I'm seeing odd behavior in the logs and not seeing any alerts or notifications out of OpsGenie. As far as I can...
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We are in the process of setting up Jira Service Management (Premium Cloud) and would like the incoming email address to be one of our domain, rather than the @XXXX.atlassian.net domain. ...
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I am looking to setup TeamCity as the source reporter of changes to JSM. Has anyone done this?
- Question
- cloud
- jira-service-management
- teamcity
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Hello, Current state: Jira automated response to customer generates/sends immediately after the ticket is received. The customers knows it was not sent by an actual person in this case be...
- Question
- cloud
- jira-service-management
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When I click on 'Connect to Slack', I receive the following error in a dialog: {"error":{"message":"Invalid or missing CSRF token","code":"INVALID_CSRF"}} Please can someone advise on how to ...
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Hello We are looking to add the 1st page of the portal on Multilanguage support or switch the language before the user will login to the portal. The languages could be English and french for now. ...
- Question
- cloud
- jira-service-management
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Hello there, I´d like to ask you about SLA settings for a Project. The point is that it is not just about Priority but also Urgency and Impact. I´m usually setting Priority from Project settings -&g...
- Question
- cloud
- jira-service-management
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When a user submits a request, I want to pull their manager from Active Directory and pre-populate a custom field (manager) so I can set the Approver so the manager can approve the request. I ...
- Question
- cloud
- jira-service-management
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In a new JSM project, the default language is set to "Dutch" (where I come from). I would like to set this default to English. This is the only language we want to use within the system, so disabling...
- Question
- cloud
- jira-service-management
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I have created a few test tickets and selected organization "test". I have selected the reporter "anonymous" for example or someone who is not in the organization. When I search for tickets on test o...
- Question
- cloud
- jira-service-management
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Atlassian Community Events
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