Community resources
Community resources
Community resources
Jira Service Management
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Hello everybody, I tried to configure that customers do get a email notification if the ticket will be closed with the closure reason mentioned. (Customer-visible status changed) The ticket...
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Greetings Will you assist me with creating a filter that shows my old Issues e.g Created 1st Jan 2020 - Resolved 5th Jan 2020 is it possible to ...
- Question
- cloud
- jira-service-management
- jql
- sql
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Regardless of whether the customer searches for an article using the search function or makes an request and articles are suggested, only three articles are displayed at a time? Where can I set this ...
- Question
- cloud
- jira-service-management
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For example, if I enter the three letters "With", I see articles from the knowledge base and the option to make a request. If I expand the word "Mit" with another letter, as in my example "Mita", on...
- Question
- cloud
- jira-service-management
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For starters I'm very new to the world of web requests, REST, and APIs, and only have limited experience with Powershell, so it may be that I'm missing something very obvious to the trained eye. ...
- Question
- api
- cloud
- jira-service-management
- powershell
- rest
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Currently I have a long list of customers but a relatively short list of users in our JSM instance. I revoked access to the site for a user, thinking they would still remain a customer, but all thei...
- Question
- cloud
- jira-service-management
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We are using Jira Service Desk for support on custom solutions that we have developed - each customer will have their own/specific solution. Current: 1 external customer Future: 2 - 10 external cus...
345 views 3 0 Deleted user January 20, 2021- Question
- cloud
- jira-service-management
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When I assign an agent in jira service desk a notification is sent to their outlook account. If their outlook is out of office - how will the Jira service desk handle it ? How will I know...
- Question
- cloud
- jira-service-management
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• We're using CRM for JIRA to store customer attributes – name, environments, products, etc. • The JIRA service desk "organization" setup has been set to automatically add any customer creat...
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Hello, I have added below Screen when an Agent Sends a Ticket/Issue for Approval to the Approver. In the Approval Email, All Issue Details are sent, But Approver Note is not being sent. Is there...
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The Reporter of an issue/request is no longer receiving an email when 'Reply to customer' is selected when adding a 'Comments', or if one selects 'Respond to customer' in the status drop-down at the ...
- Question
- cloud
- jira-service-management
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Hello We are trying out Opsgenie and one feature we like a lot is the Heartbeat. Our plan is to use this and let all our small scheduled task “apps” call home and tell us that they still are running...
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Hi, How can set automation for one custom field (Execution Date & Time). If the ticket is in any unresolved status and custom field "date and time" match then it automatically goes to waiting f...
- Question
- cloud
- jira-service-management
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I am having trouble setting up my service desk project to create new customer accounts for users submitting tickets through the issue collector, widget or portal. The issue collector works c...
- Question
- cloud
- jira-service-management
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Hello! I have a really weird issue happening. I have a mailbox that forwards emails to another mailbox. For some reason I am getting a bounceback from JSM with the following From: boun...
- Question
- cloud
- jira-service-management
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Hello, any suggestions how its possible to add markdown capabilities on the request's description field in the customers' portal? (much like this field has when adding a question to the portal) i k...
- Question
- cloud
- jira-service-management
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Hi, any suggestion how i can change the text of the 'reply to customer'? Its a cloud instance. i need to change it to say something different in english.
- Question
- atl-orange
- cloud
- jira-service-management
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i can't enable email request given me Error: Unexpected token < in JSON at position 0
- Question
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We are trying to start developing internal Apps. I have created a personal Jira page outside of my organization to start doing some testing. Following this URL though, it does not make any sense nor ...
- Question
- cloud
- development
- jira-service-management
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Hi everyone, I have a few batch files that do different tasks (create user, disable user...) in G-Suite. I would like to know is it possible to run those batch files when a New Staff / Leaving Staff...
- Question
- cloud
- jira-service-management
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I am trying to add my Office365 calendar. I have used iframe however I want the calendar to extend across the page. What should the width and height be?
- Question
- cloud
- jira-service-management
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Dear all, I have different type of request in my Service Desk for which I have define for instance a particular label for each issue type in order to be able to return related KB from confluence. I...
- Question
- cloud
- confluence
- jira-service-management
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In the past it was possible to edit the translations within the project settings: project settings -> Language Support -> choose language (e.g. German) After this it was possible to choose di...
- Question
- cloud
- jira-service-management
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I have created an app for jira.I was able to upload the app descriptor successfully.But the app is not getting opened in jira.When I try to run the app on a browser it is working properly.I created t...
- Question
- app
- cloud
- connect
- jira-service-management
- python
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We have a Project that has the following settings: Who can raise a request: Customers who are added to the project Who can customers share a request with?: Other customers in their organisation. &...
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