Jira Service Management

Hi,  any suggestion how i can change the text of the 'reply to customer'? Its a cloud instance. i need to change it to say something different in english.  

• Question
• atl-orange
• cloud
• jira-service-management

i can't enable email request given me Error: Unexpected token < in JSON at position 0

• Question

We are trying to start developing internal Apps. I have created a personal Jira page outside of my organization to start doing some testing. Following this URL though, it does not make any sense nor ...

• Question
• cloud
• development
• jira-service-management

Hi everyone, I have a few batch files that do different tasks (create user, disable user...) in G-Suite. I would like to know is it possible to run those batch files when a New Staff / Leaving Staff...

• Question
• cloud
• jira-service-management

I am trying to add my Office365 calendar. I have used iframe however I want the calendar to extend across the page. What should the width and height be?        

• Question
• cloud
• jira-service-management

Dear all, I have different type of request in my Service Desk for which I have define for instance a particular label for each issue type in order to be able to return related KB from confluence. I...

• Question
• cloud
• confluence
• jira-service-management

In the past it was possible to edit the translations within the project settings: project settings -> Language Support -> choose language (e.g. German) After this it was possible to choose di...

• Question
• cloud
• jira-service-management

I have created an app for jira.I was able to upload the app descriptor successfully.But the app is not getting opened in jira.When I try to run the app on a browser it is working properly.I created t...

• Question
• app
• cloud
• connect
• jira-service-management
• python

We have a Project that has the following settings: Who can raise a request: Customers who are added to the project Who can customers share a request with?: Other customers in their organisation. &...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi Atlassian Community! I am working on creating custom reports for my Jira Service Desk.  I noticed that our reports stopped calculating resolved calls in Nov 2020 and I'm not sure why. ...

• Question
• cloud
• jira-service-management

I already admin on this account and i want to create new customer portal(Help Center) instead of customer portal (Help Center) already built in  and I want to change data inside customer portal...

• Question
• jira-service-desk

I'm looking to create a recurring change and sub tasks to do monthly server maintenance. I know I can use automation to create an issue. But when I try to create a sub task after the issue it I get t...

• Question
• cloud
• jira-service-management

Is there a ready solution for notification of the current on-call schedule on Slack channel? We use Opsgenie for internal support and we would like people to see immediately who is res...

• Question
• cloud
• opsgenie

Hi, we have a lot of similar issues.  Therefore I want to add predefined replies, which I can insert in short time.   Is that possible with Jira? Thanks Hendrik

• Question
• atlassian-support
• cloud
• email
• jira
• jira-service-management
• +3 more tags...

I created a new project with Jira Service Management but I can't link tickets.   The button in the issues queue ask to input the issue for linking, but after click to apply, the system returns...

• Question
• cloud
• issue-link
• jira-service-management

Hello, we're facing some problems with the calculations of SLA goals.  For one of our customers we created one special calendar with unique work times. Based on the ticket priorities we have t...

• Question
• jira-service-desk-cloud
• jira-service-management

Hi community. I need to change the time to resolution in the issues that the state is reopen. When a issue is reopen for the client in the service desk the time to resolution must be 0 and not the ...

• Question
• cloud
• jira-cloud
• jira-service-desk
• jira-service-management
• scriptrunner
• +1 more tag...

Hi There I would like to be able to get a list of all the custom fields I have specified and all the available options and how exactly i have to write them to be able to write SLA conditions. I can ...

• Question
• cloud
• custom-field
• jira-service-management
• sla

Hi All, I was trying to create a filter to fetch issue based on linkedissue details. My filter should be like issue in linkedissue(type=task and status = closed and summary ~ Deploy) so basically ...

• Question
• jira-service-desk-cloud
• jira-service-management

We're going to be migrating over from Zendesk to JSM. In the current setup, one of the ways they use the portal is to send users over to Google docs for certain information and/or surveys. Can we do ...

• Question
• cloud
• jira-service-management

On my Kanban board tickets with status To Do don't appear in To Do list. Only appear once In Progress.

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

On my Kanban board tickets w/ status To Do don't appear in To Do list. Only appear once In Progress.

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

New User Here: is there a way to add a note that only some agents see? or just private to me, on an individual ticket?  Thanks in advance, i have searched the various help areas but dont see thi...

• Question
• cloud
• jira-service-management

Hi, I am trying to create two dimensional Labels Chart and be able to pull report based on tickets Labels. I have created one already, the issue is that i am unable to pull any report. The report ...

• Question
• cloud
• jira-service-management

I would need to be approved by a specific user, where is that field assigned?

• Question