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Community resources
Community resources
Jira Service Management
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Hey everyone! I'm pretty new to Jira, so forgive me for asking such basic questions. My company has an IT service desk-style project in Jira through which tickets and requests are handled. Two of tho...
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Hi All, good day. I hope this question finds you well. I have been messing around with automation rules... but I am currently stock. People involved: Peter - Requestor David - IT Engineer 1 Goli...
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Hello, We have a use case where we need to read multiple (over 500) records from Insight into a JSM dropdown. The custom field created for this shows just the top 50 records (sorted in ascending/ al...
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Hi I am trying to find out if Insight discovery can scan network connected tablets; iPads and Chromebooks. Does anyone have an answer on that ?
761 views 0 0 Deleted user June 7, 2021 -
Can anybody point me to a site running a customer service portal / widget. I'd like to see it on a front end please. Thanks in advance Jay
675 views 7 0 Deleted user June 7, 2021 -
Hello dear community! I am using Jira standard and Atlas CRM plugin. I am noticing that some client's names don't start with a capital. I would like to change that for them but for som...
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can anyone help is there possible to delete request type groups? I created "IT service management" template.
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Hi, Please help me, to convert this jql in nunjuck "Customer Request Type" in ("Acceptance Act (LC)","Correspondence (LC)","Agreement (LC)","Director Order (LC)","POA (LC)","Shareholder Dec...
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Hi Team, I have used Insight Object Field on jira screen to pull the data from Insight. In Insight the Object has 500 values but the field on jira is showing only fist few values , which is upto 50 ...
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Hi Atlassian, I was wondering there is no equivalent ticket created on the added Microsoft email account in email requests. However I received mails in the provided email address. Also the Status i...
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Hi Team, We are building a Asset management system, where we have used Insight as CMDB to store our data. I have created insight object fields to pull the data using Insight. Data is being pulled c...
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I would like to use the form in my business project to let people internally and externally request bookings for training or demos by creating a ticket. When I send the form to someone other than a J...
5,370 views 5 0 Deleted user June 6, 2021 -
I want to auto move the ticket when assignee commented with a word "vendor". how can i add a condition with like comments contains.
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Hello, I would like to customize my jira service desk to look something like CharlieTravelSyndey (with a search box and groups showing on the same page as the request types) The current...
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When reporter send the email to service support, normally it will create (open) a case automatically. My inquiry is how to, when respond / comment / or reply to customer, automatically include...
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We got a question on when someone open the case via email to us. What our flow does is to respond with email to involved customer. However, this does not include the one in CC:. Only a reporter will...
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Hi, Is thereany way to view incidentsof allprojects in oneplace Thanks Hema
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Automation - Create a new Global rule When I try to edit the details of a rule - I cannot edit The Scope of the rule. It has one project I can work with, and I need to work with multiple projects. ...
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Hi All, I'm looking to see if it's possible to prevent the creation of a ticket based on the email address domain or title. I have an automation set up to close out tickets based on titles, but we g...
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I would like to set a custom field (drop down list) which content depends on the request type selected. Is it posible to do this? Thank you
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We currently have email requests configured in our service project with several different alias addresses that would automatically create request tickets. I would like to add a component to a ti...
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Hi, We have a single and a multi-select field on a JSD project. And those fields contain lot of values which needs to be updated regularly every week. Is there a way we could auto update them via a...
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I am trying to add a request type/option to have an external team member submit a request for a software project on Jira. I have done this before with Service Projects but cannot find how to do so, o...
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Hi, We are using jira service management standard subscription. Our global automation limit is not enough for us. At this time we are not going to upgrade premium. Are there any plugins to h...
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