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How can i change the Timezone in the Customer Portal

Sascha Gros
June 4, 2021

Hello,

how can i change the Timezone in the Customer Portal of Jira Service Management (Cloud)

I want to change from AM/PM to the German Timezone so instead of 2:00 PM --> 14:00image.png

 

Thanks 

1 answer

1 accepted

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Tiffany J
Contributor
February 4, 2022

this answer given only changes the display format.  Not the actual time zone.  Which I believe is what the original post asks about.  I am also looking to change the time zone.

Here is what I found for entire project time zone changes for the cloud version:

Admin account: 

Settings> Jira Settings>

System> General Configuration>

Country for time & also Time Zone can be set here.

Jamie H
April 23, 2025

Hi, this is exactly what I am looking to do, however I don't have the same click through menu that you're describing above. I cannot find Jira Settings > System > General Configuration. 

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
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AUG Leaders

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