Community resources
Community resources
Community resources
Jira Service Management
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I have created a new Service Desk and in my queue the assignee field is greyed out - meaning I cannot assign a user from the queue. If I click on the actual ticket I am able to assign no issues...
- Question
- cloud
- jira-service-management
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When we started looking into Opsgenie there were two possible features we were very interested in. One being the auto-notification to the person on call, which will be fine if we upgrade to standard....
- Question
- opsgenie
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I need jira it service management to send notification using the alias where it was sent and not the main email. Pleasae help
- Question
- cloud
- jira-service-management
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What is the difference between this "Shere with" field when entering and viewing an issue? If I enter an organization in "Shere with" field, during entering an issue, organisation me...
- Question
- cloud
- jira-core
- jira-core-cloud
- jira-service-desk
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The JIRA Service Desk widget settings page provides a Widget button for opening the service request form. Its customisation options are extremely limited - only allowing you to choose a colour for th...
- Question
- cloud
- jira-service-management
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Hi there, As per the attached image, how do I alter the text that reads - "Resolving an issue indicates that the developers are satisfied the issue is finished." ?? I know that you can chang...
- Question
- cloud
- jira-service-management
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What should be showing on the Help Center page under the recent requests section. I was expecting the last x number of requests that I made. But I am only seeing one request and it isn't ...
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Hello All, We have customer's users not receiving email from our "Jira". Email are rejected by their system due to no answer from Jira mail server with following error in their log file: Jan ...
- Question
- cloud
- jira-service-management
- smtp
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We have a ticket set up in the Service Desk so that the team can review it and add the correct approvers before sending it for approval. One of the steps in that approval has the potential to have mu...
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Hello all, I am looking to use the notification policy to control some of my alerting notification. When I use the less than or greater than for priority. Is it based on critical or the nume...
- Question
- opsgenie
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Using advanced issue search. Thanks you.
- Question
- cloud
- jira-service-management
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Hi, I have a lookup issue and I am trying to display the time from now when the issue was last updated. I am attempting to use `now` however it is empty when doing it from inside a list. I have tried...
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Hello community. I have an issue, how can I update my list of approvers? I tried in the Jira Setting > Issues > Custom fields > Approvers > Contexts and default value, but I don't have ...
- Question
- cloud
- jira-service-management
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When creating a new request using a request type that is hidden form portal I get this error - Error The request type you are trying to view does not exist. When I move the new request type to ...
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Use case: We have an attachment in a Request/Issue type in Jira Service desk screen. We need to add a button into the above screen to make a REST API call through which we want to upload/send...
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Hello everybody, I tried to configure that customers do get a email notification if the ticket will be closed with the closure reason mentioned. (Customer-visible status changed) The ticket...
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Greetings Will you assist me with creating a filter that shows my old Issues e.g Created 1st Jan 2020 - Resolved 5th Jan 2020 is it possible to ...
- Question
- cloud
- jira-service-management
- jql
- sql
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Regardless of whether the customer searches for an article using the search function or makes an request and articles are suggested, only three articles are displayed at a time? Where can I set this ...
- Question
- cloud
- jira-service-management
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For example, if I enter the three letters "With", I see articles from the knowledge base and the option to make a request. If I expand the word "Mit" with another letter, as in my example "Mita", on...
- Question
- cloud
- jira-service-management
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For starters I'm very new to the world of web requests, REST, and APIs, and only have limited experience with Powershell, so it may be that I'm missing something very obvious to the trained eye. ...
- Question
- api
- cloud
- jira-service-management
- powershell
- rest
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Currently I have a long list of customers but a relatively short list of users in our JSM instance. I revoked access to the site for a user, thinking they would still remain a customer, but all thei...
- Question
- cloud
- jira-service-management
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We are using Jira Service Desk for support on custom solutions that we have developed - each customer will have their own/specific solution. Current: 1 external customer Future: 2 - 10 external cus...
345 views 3 0 Deleted user January 20, 2021- Question
- cloud
- jira-service-management
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When I assign an agent in jira service desk a notification is sent to their outlook account. If their outlook is out of office - how will the Jira service desk handle it ? How will I know...
- Question
- cloud
- jira-service-management
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• We're using CRM for JIRA to store customer attributes – name, environments, products, etc. • The JIRA service desk "organization" setup has been set to automatically add any customer creat...
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Hello, I have added below Screen when an Agent Sends a Ticket/Issue for Approval to the Approver. In the Approval Email, All Issue Details are sent, But Approver Note is not being sent. Is there...
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