Jira Service Management

Hi There    I have connected JIRA CRM integration, but I want to know if I can move the location of this option in the issue screen? I don't find any way to customise this at all. It is ...

• Question
• cloud
• jira-service-management

Hello We are setting up our Jira environment and for our service request approval system ideally we would have a double cascading select list where in the first field you select a department and the...

• Question
• cloud
• jira-service-management

Hey, is there a way to get a preview of the field: "label" ? or otherwise it is possible to get a "hardcoded" drop down menu?  Is it only the wrong field type which has been used? Which one ...

• Question
• cloud
• jira-service-management

...umber, String, array, object, 'true', 'false' or 'null')\n at [Source: org.apache.catalina.connector.CoyoteInputStream@1c316782; line: 1, column: 2]"}   Additional info: The unexpected c...

• Question
• api
• cloud
• jira-service-management
• powershell
• rest

We are looking to translate the request types in the customer portal. Resources I found on the internet talk about the option "Language Support" in the project settings menu. However we do not have ...

• Question
• jira-service-management
• jira-service-management-server
• server

We have a JSM project which was made before the recent bit updates. Shouldn't this project be upgraded? If I create a new JSM project I see the new features/layout etc .. but the one we use has none...

• Question
• cloud
• jira-service-management

Hi,  Our org admin (the only one) has left the company and his email address has been deleted.  We need to remove this person and transfer the org admin permissions to myself.  I ha...

• Question
• cloud
• jira-service-management

Hi   We have a third party that is using Jira help desk and we would like to integrate our jira help desk to theirs to easily pass tickets from their side to ours and back.   Are there ...

• Question
• cloud
• jira-service-management

Complexity setting of system password, such as password complexity setting of system background user

• Question
• cloud
• jira-service-management

I want to point out that I am using the web-based version of Service Desk of Jira.  I have gone ahead and created multiple organizations within there.  Within the organizations I have creat...

• Question
• cloud
• jira-service-management

I want to report on SLA data but I can't. There is no option to select 'breeched date'. I have seen in a previous Jira Service Management Knowledge base you can select a pie chart and then search f...

• Question
• cloud
• jira-service-management

Here is what I want to do: - let‘s say I have 2 Agent groups that are working in SD (Group1 and Group2) - there is only one SD project - a new request will be ‚assigned‘ to one of the agent groups...

• Question
• jira-service-management
• jira-service-management-server
• server

We are trying to copy a custom field to another through a plugin automation, using automations or post function.   We want to calculate the time that a ticket is assigned to each team and rema...

• Question
• cloud
• jira-service-management
• post-function
• sla

We have our Service Desks connected to our team's scrum boards.  We have automation that will create a scrum ticket if a new service desk ticket is created.   Problem: there doesn't seem t...

• Question
• jira-service-desk-cloud
• jira-service-management
• scrum

Hello, I've seen some old (2018) threads but nothing recent.   Is it possible to submit a Atlassian/ Jira Service Desk ticket to a specific desk from Microsoft Teams Channel? Thoughts: - Don...

• Question
• cloud
• jira-service-management

Hello, We use Jira cloud and would like to enable the "watch" component. Currently the eye is grayed out. When I go to "configure" and select "components", I am asked to "create a component". This i...

• Question
• cloud
• jira-service-management

Opsgenie's list of out-of-the-box integrations is growing! We've recently added integrations with Auvik, Netdata, and Zebrium.  Auvik is a cloud-based network monitoring and management s...

• Article
• integration
• log
• monitor
• opsgenie

Hi,   Appreciate it if I can know the difference between the Original estimate and the Time remaining in JIRA. With admin access, I am still unable to view all the Team mates Log timing. ...

• Question
• cloud
• jira-service-management

When accessing the JIRA Service Management Portal all I get is a blank page with the following errors. Note: This occurred after an upgrade from JIRA 7.4. It appears that everything has been updated...

• Question
• jira-service-management
• jira-service-management-server
• server

I'm having an issue where my Jira ServiceDesk tickets are showing as assigned to me in the assignee field when getting auto generated emails, but when I go to the ticket itself it shows unassigned. A...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello,  My company uses Jira Service Desk and we just turned on the ability for our customers to Live Chat with us.    I assumed that customers that downloaded the Mobile app would ...

• Question
• cloud
• jira-service-management

I tried to add SLA condition based on a custom field (or a default field) that is not in the list to condition drop downlist.  Currently I can create a condition based on values/events in one of...

• Question
• cloud
• jira-service-management

I would like to know different email notifications available in Jira/Jira Service Desk such as Deny Access Request, Login as User etc.

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk

We have tickets that are auto generated based on alerts.  The tickets are being generated however, there are no email notifications coming through.  

• Question
• cloud
• jira-service-management

In the Customer Portal the language is English but it should be german. Gerneral Setting Default German, Porjekt Settings Default German. I found the same problem for Jira Server but no solution 4 ...

• Question
• cloud
• jira-service-management