Community resources
Community resources
Community resources
Jira Service Management
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My customer is trying to access the customer portal but he is getting this page. Where do I find this customer so that I can provide them the right permissions
- Question
- cloud
- jira-service-management
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We have an old service desk server and I wanted to clone it and do a test upgrade before doing a live one. We have service desk installed on a virtual server. I've made a clone of this server and a c...
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Hallo Support, wir setzen Jira Service Desk ein. Kunden können über das Kundenportal ihre Mails einsehen, verwalten und Kommentare schreiben. Wenn in einem Kommentarfeld im Agent-Fronte...
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Hello Jira Service Management community! It's time for some more advice for working with Insight. We’ve spoken about what data to include in Insight, we’ve discussed how to structure it, the next ste...
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The question was regarding the favicon, not the Logo. I also would like to know how to change SD-Favicon different to Jira-Favicon. If it would be possible to set it per SD-Projekt, tha...
- Question
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Hello I am having difficulty deploying my application to Heroku. I developed using mongodb. I am trying to push the app to Heroku, but it keeps failing at the build. Here is some parts of the logs....
- Question
- cloud
- jira-service-management
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Hello community! I ask you to advise on the settings of the built-in Apache Tomcat in Jira to configure the Rewrite rule. Now we have version 4.5.0 and the Rewrite rule is used, it looks like this: ...
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Hallo, I am trying to make a Filter based on "Organization", but even if I am inside the Advanced Filter Research, when I try to filter by Organization I get a message "in order to search by organiz...
- Question
- advanced-search
- cloud
- jira-service-management
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I want to create an issue, that is beeing emailed to my customers but I dont have the option to initiate the issue and send the customer an email with the issue details. He can send me an email and t...
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Hi there I was wondering if there is an account manager or more so a suport agent that can assist with a specific migration project. I.e. we are on a Cloud instance and are planning to migrate our i...
- Question
- cloud
- jira-service-management
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One of my customers was added to Jira Service Desk and able to raise requests and now he can suddenly not login anymore. An error message says he does not have access to our Jira. I tried remo...
- Question
- cloud
- jira-service-management
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New to Scriptrunner. Developing script to update custom field value from last issue comment using RegEx. The target string format in the comment is "Ticket#123456". Getting error res...
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Hello, I am Looking for a way to connect Jira Service Management to Power BI. I have done extensive research and found a few different posts with some details but incomplete. Anyone has or knows ...
- Question
- cloud
- jira-service-management
- power-bi
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Hello everyone! here in my organization, we needed to track the time each incident was on different teams. for example, he spent 1 hour in team 1, then 3 hours in team 2. Is there any solution for...
- Question
- cloud
- jira-service-management
- sla
- time-tracking
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I want to create an automation that allows me to add a new value within a custom field of the type "Select List (single choice)", when creating a ticket and take the value of a specific custom field....
- Question
- cloud
- jira-service-management
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Hello everyone, I was wondering if there is a way that every time a user within my organization creates a ticket, to have the information of the e-mail of the Atlassian account that he/she i...
- Question
- cloud
- jira-service-management
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Is there a way for our customers to text in issues in addition to emailing them in?
- Question
- cloud
- jira-service-management
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When hitting the Requests page within a service desk portal, the results will never load. https://<jira_url>/servicedesk/customer/user/requests?page=1 This has been the case with seve...
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Hi there! I have been browsing articles to try to discover how to make our Knowledge Base for customers easily accessible from our service management portal home page. I have figured out permission...
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In Jira Service Management Request forms, we are looking for a feature to auto-fill "Approvers" field with immediate Manager name as in Azure AD. Doing this will enter correct Manager name, else it m...
- Question
- cloud
- jira-service-management
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I have been testing Jira cloud for a couple of days now. When I created my first IT support project and setup the custom email account, it worked fine. I could email that account and a ti...
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Hi I have been trying to add our documentation on the service desk portal. I was so excited that we could link different spaces now but somehow I don't see the "Add category" on the side bar anymore...
- Question
- cloud
- jira-service-management
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When I signed up for Jira it asked me to choose a team URL, however for whatever reason it didn't save so now I seem to be stuck with the "team-34287429837.atlassian.net" domain. Is there some...
- Question
- cloud
- jira-service-management
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We have configured severity field in our defects in Jira and there are duplicate entries of SEV 2 and Sev 4. Is there any way to delete those entries from the list.
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When I try to edit our i see the message: you can't edit the workflow draft. This message it it becuause i don't have the correct permission? Thanks!
- Question
- cloud
- jira-service-management
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