Rejected emails not being able to open a ticket

[Roy Maalouf]

I need to understand why in the logs there is emails coming to the email that should open a ticket and is rejected?

[Brita Moorus]

Hi, @Roy Maalouf! 👋

There are a couple of reasons why this could happen:

• Check if the sender is allowed under Customer Permissions (e.g., restricted domains or not a registered customer).

• Make sure the email channel is correctly configured under Project settings > Email requests.

The portal access needs to be open, to allow anyone to email in a request. Additionally, is there any more information under logs? This could also help with troubleshooting the issue.

Hope this gives some ideas! ✨