Community resources
Community resources
Community resources
Jira Service Management
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I currently have 3 Jira projects, each one for a specific client, however, in the service portal all users can see the other existing projects and enter other types of requests. Project Clie...
- Question
- cloud
- jira-service-management
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Tengo un proyecto kanban y en la card estoy viendo una fecha anterior a la de vencimiento. Como podría cambiar esto, para que en ambos se muestre la misma fecha...
- Question
- cloud
- jira-service-management
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Hi. We have 10 user tier JSD Server. Can we upgrade to 15 user tier today?
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Hello, what I'd like to do is to see on the portal screen, the dialog that shows the possibility to register for a customer. Now I only see the email textbox to fill and not a "Register" button wher...
- Question
- cloud
- jira-service-management
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Hello, We setup an Opsgenie integration with MS Azure Monitoring. The Alert from MS Azure Monitoring to Opsgenie is working as per the setup through the docs. https://docs.microsoft.com...
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Hi, According to your REST api documentation there is still not possible to create an import from API call right ? Is this something you have in the pipeline for future releases ? We are t...
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Hello, I had a trial with JSM. The site is now stuck in the menus no matter what I do to try and delete it. As a note, we have 1 other site with paid subscriptions. I tried to open...
- Question
- atl-rvw
- cloud
- jira-service-management
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Hi everyone, I have a few questions regarding agent view, will be happy for your help: 1. Is it possible to remove the attached fields from context fields section? 2. How can i create a ...
- Question
- cloud
- jira-service-management
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Hi everyone, Do you recommend overriding the fields filled in the original request form by the customer such as the type of problem, priority, etc. or do you create duplicate fields and update the r...
- Question
- cloud
- jira-service-management
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Hello everyone! So, I have my customer have access to the customer portal/Help Desk of our company. I would like for those users (registered one) to have access to specific Jira Software projects, t...
- Question
- cloud
- jira-service-management
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Hi, I have a new JIRA ServiceDesk project and I have two teams that should receive the tickets based on the email address it was sent to (for example: ticket1@example.com goes to one group, ticket2@...
- Question
- cloud
- jira-service-management
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Hello Guys, since i updated to the latest version of Jira (Jira 8.15.0) and Jira Serivce Management, i don't have any register button for my costumers any more. Normally under the "l...
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Hi, we are already using free versions of Jira software, Bitbucket and Confluence, when we created a free version of Jira Service Management project, the features were limited, we weren't able t...
- Question
- cloud
- jira-service-management
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How can I add the 'Work Description' filed to my ALL OPEN queue or any queue for that matter. Thanks
- Question
- cloud
- jira-core
- jira-core-cloud
- jira-service-desk
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Fellow insighters I see that insight discovery can run on Windows querying with WMI commands and Linux querying with shell commands. https://documentation.mindville.com/display/INSDISC/Using+...
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CONTEXT: I am developing a Java code to access and loging the Jira Service Management from my company. We are registered with corporate Gmail, but my e-mail and password do not login itself, I must ...
- Question
- cloud
- jira-service-management
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I want to add Domain:IT, Service: Application, Category:Excel is there any default fields which I can use or I need to create custom fields?
- Question
- cloud
- jira-service-management
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I am looking for 2 APIs - 1. Get tickets for a user, any user not logged in user. 2. Create an agent is this even possible? Please help.
- Question
- cloud
- jira-service-management
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Hi, I'm trying to edit a custom field value in a ticket through Jira Automation. As a result I want custom field value to be same as a value of another custom field in some other ticket. can so...
- Question
- cloud
- jira-service-management
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Hi, I recieve bellow error in Exalate Loh [2021-05-02 16:32:53,405] <node.JiranodeLoggingService > There was a SQL exception thrown by the Active Objects library: Database: -...
- Question
- cloud
- jira-service-management
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Hello, We have multiple teams that are on-call and I'm wondering if there is a way to create an Alert query to see alerts for all the teams? upon checking this guide, I'm not seeing anything....
- Question
- opsgenie
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Hi, I'm looking to migrate from intercom to Atlassian for the Knowledge Base help pages for my beta application. I currently have a few dozen articles made inside my knowledge base (see screenshot)....
- Question
- cloud
- jira-service-management
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Hello, This question is sort of hard to put into words since my searches have not given any great results. I am attempting to build a semi-automated workflow that revolves around personnel onboardin...
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I am trying to transition a ticket to "Resolved" when a customer responds back to the email "Ticket Resolved". I have this set up now: but I am getting this error: I'm pretty new to thi...
- Question
- automation
- cloud
- jira-service-management
- transition
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