Jira Service Management

I created an IT help desk project at JSM, with 5 agents users. We allow anonymous customer to create issue via email/form/widget. If a customer created an issue via Email channel, he/she is able to ...

• Question
• cloud
• jira-service-management

I was trying to update my profile picture everything is fine but after uploading it in the general one will rotate 

• Question
• cloud
• jira-service-management

Insight in Jira Service Management is currently available as part of an Early Access Program (EAP). Insight in Jira Service Management is the new asset and configuration system that c...

• Article
• jira-service-management

I am using a user picker for JIRA service desk, but it isn't allowing a drop down to be there for anyone other than agents.    It is changing from a "user picker" to a "text box" but does...

• Question
• jira-service-management
• jira-service-management-server
• server

I have a user who cannot load our Service Desk forms when using Chrome. They can load the Service Desk home page, and click on our service desks, but when opening a form they get the header and then...

• Question
• cloud
• jira-service-management

Hi  I currently have 2 projects. Project A is a Service Project and project B is a Business project.   I have a couple of basic automation rules in place.    I need to copy t...

• Question
• automation
• cloud
• jira-service-management

Hello All I hope you can help.   I have an issue type with a specific approver workflow. The workflow is configured to use a specific group of approvers. Currently my setup only allows for ...

• Question
• cloud
• jira-service-management

Evening We receive issues from reporters from various domains. We have field called Company and need to create an automation that sets the this field to a value based on their domain when the issue...

• Question
• cloud
• jira-service-management

Hello, My team uses a calendar month rotation for off hours support -- January, February, etc.  Is it possible to do this with an OpsGenie rotation or is a 4 week rotation the closest we can ge...

• Question
• opsgenie

// the project key under which the issue will get created def projectKey = issue.fields.project.key // the issue type for the new issue final String issueTypeName = 'Feasibility Study' // the s...

• Question
• cloud
• jira-service-management
• key
• scriptrunner

Hello. Did you get your issue fixed already? I'm facing same issue and no luck finding a solution. I even asked to delete it but also no luck Kind regards

• Question

Is there a way to give access to email logs to agents without giving them the project administrator role?

• Question
• cloud
• jira-service-management

Temos dois clientes que não conseguem abrir chamados com a gente nos enviando e-mail ou se cadastrar no Portal de Contato.  Como podemos ver se há algum erro?

• Question
• cloud
• jira-service-management

When a lot of comments are collected, the system hides some of the messages behind a link/ line  "View 10 older comments". Users do not notice this gray line and lose the necessary comments/ in...

• Question
• cloud
• jira-service-management

In the past week or 2 I've seen that the invitation emails are not sending to any external Service desk customers. They will send ok if internal, and the resend invitation seems to work ok, but peopl...

• Question
• cloud
• jira-service-management

I use version 4.3.0 of Jira Service Desk (server) and would like to know where in the bank I can get the content from the comment field of the Satisfaction Survey? Does anyone know how to do this? T...

• Question
• customer-satisfaction
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

We have a problem, our desk is down for hours now and nobody answers our ticket! https://docudesk.atlassian.net what can we do?

• Question
• cloud
• jira-service-management

Hi there, is there a way to know how many customers have logged into the portal? And then to monitor that?   Thanks

• Question
• cloud
• jira-service-management

Can a customer add an attachment in customer portal once a ticket has been submitted?  

• Question
• cloud
• jira-service-management

Just wondering since I'd like to use CronMaker to create CRON expressions for Jira Automation.

• Question
• jira-service-management
• jira-service-management-server
• server

Hello , I am currently having this problem, how can I fix it?   thanks. Alper

• Question
• jira-server
• jira-service-desk

Hi,   How long is Jira free trial? can i use it after forever?

• Question
• cloud
• jira-service-management

Hello, I have the same KB space linked to multiply JSM projects and I have a Welcome email with some links to KB 'how to use Help Center' and showing to the client things around. Problem Although i...

• Question
• cloud
• jira-service-management
• knowledge-base

Hi, I just added a new status in the workflow of a ticket and i would like the customer who reported a ticket to receive an email notification when the ticket moves to this new status. Any ideas? ...

• Question
• cloud
• jira-service-management

Hello! We need some users to self register on one of our Jira Service Desks. All is configured so that works. But our users seem to need a step to step documentation on how to register themselves....

• Question
• cloud
• documentation
• jira-service-desk
• jira-service-management
• registration
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