Jira Service Management

Is there a way of select the fields that are sent in an email alert. PR

• Question
• cloud
• email
• opsgenie

Check out a fireside chat with Business managers from G2 and Pipedrive moderated by Halp’s former Co-founder. Learn why their IT and business teams looked for a better way to support their teams wher...

• Article
• halp
• jira-service-desk
• ms-teams
• slack

We would like agents that work for our customers and submit requests to be able to view requests submitted by their colleagues they work with. Is there a way to give access for a customer to see all ...

• Question
• cloud
• jira-service-management

Hello! I am trying to install the atlassian-connect-spring-boot-sample-ajax plugin from https://bitbucket.org/atlassian/atlassian-connect-spring-boot-samples/src/master/) I have changed the ba...

• Question
• cloud
• confluence
• confluence-cloud

Hi,  I was wondering if there is an app for resource planning. We are a machine shop and we receive work request on our Jira service management portal.  When we receive the request, we ne...

• Question
• cloud
• jira-service-management

We will be implementing Service Management but I am having a hard time figuring out how to have 1 queue exist for multiple clients. Would each client have their own queue? That seems like a lot for s...

• Question
• cloud
• jira-service-management

When i am creating a Request Type Template Jira offers a set - but seemingly random set of the available custom fields.   When i add new fields it adds some of them to context fields in ...

• Question
• cloud
• context
• jira-service-management
• template

We're using Jira Service Management and Jira Software and are trying to get the two integrated with each other so that we can link issues in JSM to tickets in Jira Software. When we try to create a l...

• Question
• cloud
• jira-service-management

I have built the dashboard but when I try to share it to the project the project is not available from the dropdown selection window. Why can't I share the project dashboard with the project the dash...

• Question
• cloud
• jira-service-management

For importing external files, what is the maximum of Issue that Jira can support. I have CSV files from the Server version and I have to import it into the Cloud version, but these files have thousan...

• Question
• cloud
• jira-service-management

Can customers take advantage of the portal without having to have a user created for each of them? 

• Question
• cloud
• jira-service-management

NOTE: This is using JETI notification scheme not JSM notification scheme. For the life of me I cannot get this to work. I'm sure it is something I'm doing wrong but I cannot figure it out. I h...

• Question
• addon-com.metainf.jira.plugin.emailissue
• cloud
• jira-service-management

Hello, I configured a new CloudWatch Events integration by following the documentation in Amazon CloudWatch Events Integration. On AWS, when the a new topic subscription is created, CloudWatch auto...

• Question
• cloud
• opsgenie

Hello, I was trying to find a way to automatically close some alerts that are sent to our account "Default API": these alerts are correctly coming on this endpoint and I know how to create the appro...

• Question
• cloud
• opsgenie

Hi,   I have the below automation that I am trying to do. The ticket that I opened has a "Total Cost" of 1,100 but it states that the field doesn't match the condition. 

• Question
• jira-service-management
• jira-service-management-server
• server

...

• Question
• cloud
• jira-service-management
• timesheet
• track

I am currently trying to create a report for our Jira service desk that breaks down the selections that people have made for a particular request type.  I'm currently using the format: "Request...

• Question
• cloud
• jira-service-management

Hello, I'm setting up a Project creation automation (which is already working), but in the Permission Scheme creation part, I'm taking the error below when I try to use the "Project Role" type: HTT...

• Question
• cloud
• jira-service-management

Hi everyone!   We want to start with a new Jira Service Management Project. We have created a lot of services and linked them. So for example: Service A and Service B are used by Service C. Ea...

• Question
• cloud
• jira-service-management

I'm sure that JIRA tickets used to show confluence (knowledge base) page recommendations (i.e.  when a ticket was raised JIRA would show confluence pages that were most apt for resolving the iss...

• Question
• cloud
• jira-service-management

Dear Support We have 2 exchange mail  server and both are with this same name. There are two A reconds in dns (round robin) eg: nslookup mail.domain.com Name: mail.domain.com Address: 192.1...

• Question
• jira-service-management
• jira-service-management-server
• server

How can we generate a report that automatically shows the closed requests per agent for that month.

• Question
• atl-orange
• cloud
• jira-service-management

Hi Community, We have set up a number of 'Dashboards' which have been shared with our customers. The dashboards have a range of 'gadgets' to pull through data such as the number of incidents raised...

• Question
• cloud
• jira-service-management

Hi,  like most companies we are forced to abandon our server products and need to move to the cloud.  We use Jira Software, Jira Service Desk (and Confluence).  Our plan was to move...

• Question
• jira-service-desk
• jira-service-management
• jira-service-management-server
• migration-customer-care
• server

Can you revert back to a previous version of automation rule after it has been published...asking for a friend,0)

• Question
• cloud
• jira-service-management